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Senior/Staff Technical Product Manager, Agentic AI Transformation
Zoox
Foster City, CA
- $212,000 to $267,000 USD / year
Your primary customers are SDMA's systems and safety engineers and technical program managers. You'll partner closely with Zoox's AI team, along with crossing functional partners including…
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Senior Program Manager, EPMO
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Remote, United States
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Added 1 min ago
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Radiation Therapist- Per Diem
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United States
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…multi-site HIV/HCV/STI prevention and care programs and cross-systems collaborations in Western Massachusetts, rooted in health equity, harm reduction, and housing-first frameworks. This…
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Senior Manager, Financial Planning and Analysis Commercial Rx
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Hartford, CT
In this role as Senior Manager – Commercial Rx Financial Planning and Analysis, you will report to the Lead Director of Rx Financial Planning and Analysis. You will be responsible for…
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Strategic Partnership Manager - Frontier Labs
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Remote, United States
- $185,000 to $270,000 USD / year
- Systems thinking: you connect individual requests to shared constraints and improve how the whole program operates.
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Senior Manager, Customer Success Practice & Operations – HPE GreenLake
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United States
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Enterprise Customer Success Manager
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Boston, MA
We’re looking for an Enterprise Customer Success Manager (CSM) to join our US-based team. Enterprise CSMs play a strategic and hands-on role managing high-value, complex customer accounts…
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Enterprise Account Manager
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Manager IV - DRS UD Whiterock
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Functional Title: Manager IV - DRS UD Whiterock
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Compliance Manager
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Remote, United States
The Compliance & Integrity Manager provides leadership, oversight, and operational direction for assigned compliance and program integrity functions. This role ensures adherence to…
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Client Manager
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Atlanta, GA · NY · Houston, TX · Dallas, TX · Cincinnati, OH · Los Angeles, CA
Bank location three (3) or more days per week
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Room Service Coordinator
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- $23.64 USD / hour
…award-winning employees. This position reports to the Room Service Manager. U.S. work authorization is required for this…
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Logistics Commodity Manager
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Experience with TMS (transportation management systems), WMS (Warehousing management systems) and SAsS (Software As a Service).
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Business Analyst
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…You will partner closely with Product Leadership, the Project Manager, the Technical Lead, developers, and QA, and you will be the main voice of the business in the room when solutions are…
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Associate Director
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Compensation Analyst II
Smartsheet
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Operations Excellence Manager
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The Operations Excellence Manager leads the development and implementation of advanced manufacturing technologies and continuous improvement strategies that improve safety, quality,…
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Senior Associate Marketing Project Manager
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Senior Associate Manager, Marketing Project Management
Added 6 mins ago
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Case Manager
Vynca
San Francisco, CA · San Rafael, CA · San Mateo, CA
- $26 to $30 USD / hour
This is a field-based position that requires traveling throughout the San Francisco County area up to 5 days per week · Candidates wishing to be considered must reside within a 20 miles radius of the assigned territory due to frequency of travel
Added 6 mins ago
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Facilities Manager
Sonoma County Library
Rohnert Park, CA
- $62.79 to $78.41 USD / hour
The Facilities Manager develops long-range plans for facility improvements, manages budgets and contractor relationships, and supervises facilities and delivery services staff. The position…
Added 6 mins ago
Program Manager - Contigent
ARES Enterprise
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We are seeking an experienced, strategic Program Manager to lead the planning, direction, and successful execution of large, multi-year defense financial, comptroller, and program…

NETC Fleet Services

Assistant Terminal Manager

Chicopee, MA, United States

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Job details

Apply by: Feb 10, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Assistant Terminal Manager Chicopee, MA, Full-Time, Bene-fit eligible Position summary The Assistant Terminal Manager supports the Terminal Manager in running Massachusetts towing operations and is the senior leader on site during evening and weekend shifts.

The role carries three primary accountabilities: billing accuracy and revenue recovery, HR execution for the terminal, and night and weekend operational leadership. It also carries local responsibility for safety and regulatory compliance, working within the company-wide safety program.Essential duties and responsibilities

Review every towing call daily for accurate pricing and complete charges, within Massachusetts State Police (MSP) rate requirements, before invoices are finalized.
Correct billing errors and missing charges and ensure each call has complete supporting documentation.
Document and defend chargebacks and customer disputes, track recovered revenue, and report recurring billing issues with a recommended fix.
Interview tow operator candidates and give the Terminal Manager a written hiring recommendation.
Maintain complete, audit-ready employee files for all MA towing employees, and write clear, thorough employee documentation.
Serve as senior leader on site during evening and weekend shifts: supervise, coach, and train operators, and resolve driver and dispatcher issues.
Verify a DVIR is completed before any truck operates, and escalate out-of-service findings so those trucks stay off the road.
Walk the lot every shift to confirm trucks are fueled, safe, clean, and properly staged, and follow up on equipment below standard.
Carry out the company safety program at MA locations and ensure compliance with DOT, FMCSA, OSHA, EPA, and state regulations.
Serve as primary liaison with regulatory agencies during inspections and audits, conduct regular safety audits, and track corrective actions to closure.
Coordinate the drug and alcohol testing program with HR, and act immediately when an operator is unfit for duty.
Lead investigations of accidents, incidents, and complaints, complete a documented root cause analysis, and verify corrective actions are closed.

Required

Experience supervising hourly employees in towing, transportation, fleet, or comparable field operations.
Working knowledge of DOT, FMCSA, and OSHA requirements, including DVIRs and drug and alcohol testing rules.
Ability to write clear, complete, professional documentation.
Strong attention to detail with invoices, times, and records.
Comfort with dispatch, billing, and HR software, and willingness to learn new systems.
Availability to work evening and weekend shifts.
Valid driver's license.

Preferred

Experience with towing billing and MSP-regulated tow rates.
Experience conducting incident investigations and root cause analysis.
Prior responsibility for hiring, progressive discipline, or employee file management.
Safety training or certification.

Work environment and physical demands

Works on site at the Chicopee terminal, with time split between the office, the lot, and the shop area.
Walks the lot and inspects vehicles every shift, outdoors and in all weather.
Works around moving vehicles, heavy equipment, and towing operations.
Works evening and weekend hours as a regular part of the schedule.

Why Join Our Team? This isn't a position where you'll spend every day doing the same repair in the same bay. You'll have the opportunity to work independently, solve challenging problems, help customers when they need it most, and be rewarded for your performance. In addition to strong earning potential, we offer a competitive benefits package that includes:

Medical, Dental & Vision Insurance
Life Insurance
Short and long term disability
Voluntary insurances through Mutual of Omaha
401(k) with company match
Paid Time Off
Paid Holidays

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

This description summarizes the general nature and level of work. It is not an exhaustive list of duties, and responsibilities may change as business needs require. It does not create an employment contract or alter at-will employment.

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Jobs in the United States