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Design Quality Assurance Engineer III - Endoscopy
Boston Scientific
Marlboro
The Design Quality Assurance Engineer III is responsible for leading complex design-related nonconformance (NCEP) and CAPA activities across the product lifecycle. This individual will work…
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Supplier Engineer II - Polymers
Boston Scientific
Maple Grove
As part of Global Sourcing, the Supplier Engineer supports the polymers category team with technical aspects such as the development, commercialization, and sustaining of procured medical…
Added 1 min ago
Senior Full Stack Engineer
Vizient
Irving
Implement secure service-to-service communication, input validation, error handling, resiliency, and operational safeguards.
Added 1 min ago
Software Engineer 3/Sr/Principal
Berkshire Hathaway Energy
Des Moines, IA
The software engineer provides advanced technical expertise and guidance in the architecture, design, programming, testing, documentation and implementation of complex computer applications…
Added 2 mins ago
Senior AWS Cloud Engineer
Serco
Des Moines, IA
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 1 min ago
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Manufacturing Equipment Engineer
GPAC
Chapman, KS
- $80,000 to $98,000 USD / year
Confidential Manufacturing/Equipment Engineer – Agricultural Equipment
Added 2 mins ago
Software Engineer II
Amentum
Des Moines, IA
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 2 mins ago
Software Engineer
Teradata
Des Moines, IA
This position is for a Software Engineer in the POD Services team. The POD Services Team is working towards the goal of providing Infrastructure as a service for On-prem env.
Added 2 mins ago
Senior Network Engineer
Cognizant
Des Moines, IA
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 2 mins ago
Platform Engineer - Remote
SitusAMC
Des Moines, IA
…expert across Azure Repos, Pipelines, Boards, permissions, service connections, and enterprise…
Added 3 mins ago
IT Network Engineer Sr.
Ann & Robert H. Lurie Children's Hospital of Chicago
Streeterville, IL
The IT Network Engineer, Senior is expected to be self-directed and perform responsibilities with minimal supervision. Additionally, this position is expected to mentor more junior staff,…
Added 3 mins ago
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Manufacturing Equipment Engineer
GPAC
Junction City, KS
- $80,000 to $98,000 USD / year
Confidential Manufacturing/Equipment Engineer – Agricultural Equipment
Added 7 mins ago
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Field Service Technician
GPAC
Elk Grove Village, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Itasca, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Melrose Park, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Elk Grove Village, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Glendale Heights, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Franklin Park, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Wood Dale, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Schaumburg, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Addison, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Bensenville, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
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Field Service Technician
GPAC
Carol Stream, IL
- $90,000 to $100,000 USD / year
Field Service Technician • Industrial Service Technician • Field Service Engineer • Industrial Maintenance • Industrial Machinery Repair • Band Saw Repair • Circular Saw Repair • Sawing…
Added 8 mins ago
IT Manufacturing Data Solutions Engineer
Corning Incorporated
Newton, NC
The Manufacturing Data Solutions Engineer is responsible for transforming manufacturing and operational data into actionable business intelligence, analytics, and AI-enabled solutions. This…
Added 8 mins ago
IT Controls Engineer
Corning Incorporated
Newton, NC
The IT Controls Engineer supports the design, implementation, and continuous improvement of manufacturing control systems and operational technology across both Trivium manufacturing…

NetApp

Technical Support Engineer - Second Shift

Morrisville, NC, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

LOCATION REQUIREMENT

Candidates must be located in Raleigh, NC or Wichita, KS. This role follows our hybrid work model, requiring three days per week in one of the office locations listed above. Candidates not currently located or willing to relocate themselves in the listed locations will be automatically disqualified.

SHIFT REQUIREMENT

This is a second-shift opportunity, with standard work hours of approximately Monday - Friday, 1:00 - 10:00 p.m. ET / 12:00 - 9:00 p.m. CT. Additional compensation is provided for working an off-shift schedule. As we continue to build and scale the team, after-hours and weekend on-call coverage may also be required as needed, with additional compensation provided for on-call responsibilities.

JOB SUMMARY

Looking to join a fast paced and challenging technical team where you can put your Cloud Hyperscaler knowledge to use? NetApp is growing our Cloud teams across the US, Europe and APAC. In support of that mission, we are seeking a Technical Support Engineer with Cloud Hyperscaler experience. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market. You will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems in an enterprise-class cloud-native storage environment. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe. You have the opportunity to drive issue mitigation with our Tier1 Cloud partner and deliver workarounds or solutions. You are responsible for training our Tier1 Cloud partner and enhancing team processes and workflows based on data analysis.

QUALIFICATIONS

A minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone/email/chat.
Practical experience with public cloud providers such as GCP, Azure, OCI or AWS.
Required: Solid understanding of the following topics and troubleshooting thereof: Storage and networking infrastructure, Windows and Linux file services (i.e. NFS and CIFS/SMB), compute, storage, networking and debugging tools.
Experience in Networking and Storage, especially in cloud‑based or distributed storage systems.
Troubleshoot complex storage issues involving performance, connectivity, replication, protocols, certificates, encryption, S3 access, latency, node failures, and application integration.
Strong command of the English language; both written and verbal communication skills.
Excellent interpersonal communication and customer service skills are needed in order to work successfully with Tier1 Cloud partners in high stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

MUST HAVE'S

3+ years of experience in data management systems & storage platforms for managing and storing data across various workloads and environments. (ONTAP or similar systems)
Typically requires a minimum of 5-8 years of related experience with a Bachelor’s degree; or 3-5 years and a Master’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.
Strong operational expertise with hyperscaler cloud platforms including AWS, Azure, GCP, or OCI
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Experience in working with Enterprise customers globally.
Willing to put in time after hours as needed, as well as handling weekend on call functions.

136457

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

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