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Automation & Controls Software Engineer
Enchanted Rock Management LLC
Houston, TX
…organizations, ERock engineers for rapid deployment, long-duration reliability, low local emissions, and scalable performance to meet the evolving energy demands of today and…
Added 1 min ago
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Manufacturing Equipment Engineer
GPAC
Ogden, KS
- $80,000 to $98,000 USD / year
This is an excellent opportunity for an engineer who enjoys equipment design, hands-on problem-solving, and taking projects from concept through production. You'll collaborate with…
Added 1 min ago
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Manufacturing Equipment Engineer
GPAC
Milford, KS
- $80,000 to $98,000 USD / year
This is an excellent opportunity for an engineer who enjoys equipment design, hands-on problem-solving, and taking projects from concept through production. You'll collaborate with…
Added 4 mins ago
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Manufacturing Equipment Engineer
GPAC
Wamego, KS
- $80,000 to $98,000 USD / year
This is an excellent opportunity for an engineer who enjoys equipment design, hands-on problem-solving, and taking projects from concept through production. You'll collaborate with…
Added 5 mins ago
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Manufacturing Equipment Engineer
GPAC
Abilene, KS
- $80,000 to $98,000 USD / year
This is an excellent opportunity for an engineer who enjoys equipment design, hands-on problem-solving, and taking projects from concept through production. You'll collaborate with…
Added 5 mins ago
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Manufacturing Equipment Engineer
GPAC
Salina, KS
- $80,000 to $98,000 USD / year
This is an excellent opportunity for an engineer who enjoys equipment design, hands-on problem-solving, and taking projects from concept through production. You'll collaborate with…
Added 5 mins ago
Engineer Quality
Northrop Grumman
San Diego
We are looking for you to join our Northrop Grumman Mission Systems team as a Quality Engineer based out of San Diego, CA (Rancho Carmel).
Added 5 mins ago
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Senior Applications Engineer
HawaiiUSA Federal Credit Union
Honolulu, HI
- $68,307 to $102,460 USD / year
The Senior Applications Engineer applies advanced technical knowledge daily to design and develop robust software solutions that meet stringent regulatory and banking standards.…
Added 6 mins ago
Supplier Engineer II - Polymers
Boston Scientific
Maple Grove
As part of Global Sourcing, the Supplier Engineer supports the polymers category team with technical aspects such as the development, commercialization, and sustaining of procured medical…
Added 7 mins ago
Senior AWS Cloud Engineer
Serco
Des Moines, IA
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 7 mins ago
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Network Infrastructure Engineer II
Akamai Technologies, Inc.
Des Moines, IA
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 7 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Des Moines, IA
Added 7 mins ago
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Manufacturing Equipment Engineer
GPAC
Chapman, KS
- $80,000 to $98,000 USD / year
This is an excellent opportunity for an engineer who enjoys equipment design, hands-on problem-solving, and taking projects from concept through production. You'll collaborate with…
Added 7 mins ago
Platform Engineer - Remote
SitusAMC
Des Moines, IA
Improve AWS platform reliability through observability, incident troubleshooting, high availability, and automated recovery.
Added 9 mins ago
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Manufacturing Equipment Engineer
GPAC
Junction City, KS
- $80,000 to $98,000 USD / year
This is an excellent opportunity for an engineer who enjoys equipment design, hands-on problem-solving, and taking projects from concept through production. You'll collaborate with…
Added 12 mins ago
Sr. Software Engineer, Training/Inference (C++)
SpaceXSI
Palo Alto, CA · Seattle, WA
…that serves Grok to millions of users every day. As a Software Engineer, Training/Inference (C++), you will design and optimize large-scale model serving systems end-to-end. You will own…
Added 13 mins ago
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Field Service Technician
GPAC
Elk Grove Village, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.
Added 14 mins ago
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Field Service Technician
GPAC
Itasca, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.
Added 14 mins ago
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Field Service Technician
GPAC
Melrose Park, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.
Added 14 mins ago
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Field Service Technician
GPAC
Elk Grove Village, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.
Added 14 mins ago
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Field Service Technician
GPAC
Glendale Heights, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.
Added 14 mins ago
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Field Service Technician
GPAC
Franklin Park, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.
Added 14 mins ago
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Field Service Technician
GPAC
Wood Dale, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.
Added 14 mins ago
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Field Service Technician
GPAC
Schaumburg, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.
Added 14 mins ago
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Field Service Technician
GPAC
Addison, IL
- $90,000 to $100,000 USD / year
Perform preventive maintenance to improve equipment reliability.

NetApp

Technical Support Engineer - Second Shift

Morrisville, NC, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

LOCATION REQUIREMENT

Candidates must be located in Raleigh, NC or Wichita, KS. This role follows our hybrid work model, requiring three days per week in one of the office locations listed above. Candidates not currently located or willing to relocate themselves in the listed locations will be automatically disqualified.

SHIFT REQUIREMENT

This is a second-shift opportunity, with standard work hours of approximately Monday - Friday, 1:00 - 10:00 p.m. ET / 12:00 - 9:00 p.m. CT. Additional compensation is provided for working an off-shift schedule. As we continue to build and scale the team, after-hours and weekend on-call coverage may also be required as needed, with additional compensation provided for on-call responsibilities.

JOB SUMMARY

Looking to join a fast paced and challenging technical team where you can put your Cloud Hyperscaler knowledge to use? NetApp is growing our Cloud teams across the US, Europe and APAC. In support of that mission, we are seeking a Technical Support Engineer with Cloud Hyperscaler experience. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market. You will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems in an enterprise-class cloud-native storage environment. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe. You have the opportunity to drive issue mitigation with our Tier1 Cloud partner and deliver workarounds or solutions. You are responsible for training our Tier1 Cloud partner and enhancing team processes and workflows based on data analysis.

QUALIFICATIONS

A minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone/email/chat.
Practical experience with public cloud providers such as GCP, Azure, OCI or AWS.
Required: Solid understanding of the following topics and troubleshooting thereof: Storage and networking infrastructure, Windows and Linux file services (i.e. NFS and CIFS/SMB), compute, storage, networking and debugging tools.
Experience in Networking and Storage, especially in cloud‑based or distributed storage systems.
Troubleshoot complex storage issues involving performance, connectivity, replication, protocols, certificates, encryption, S3 access, latency, node failures, and application integration.
Strong command of the English language; both written and verbal communication skills.
Excellent interpersonal communication and customer service skills are needed in order to work successfully with Tier1 Cloud partners in high stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

MUST HAVE'S

3+ years of experience in data management systems & storage platforms for managing and storing data across various workloads and environments. (ONTAP or similar systems)
Typically requires a minimum of 5-8 years of related experience with a Bachelor’s degree; or 3-5 years and a Master’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.
Strong operational expertise with hyperscaler cloud platforms including AWS, Azure, GCP, or OCI
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Experience in working with Enterprise customers globally.
Willing to put in time after hours as needed, as well as handling weekend on call functions.

136457

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

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