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Added 12 mins ago
Computing Infrastructure Engineer, System Administrator Network Management & Virtualization Focus, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking a motivated and skilled Computing Infrastructure Engineer (CIE) to join our High Security Operations IT Services team. This role supports the full lifecycle management of…
Added 12 mins ago
Senior/Principal Software Solutions Architect - Data Integration Framework, Hybrid
Sandia National Laboratories
Albuquerque, NM
…application, and data layers; and coordinate with software, database, infrastructure, cybersecurity, and stakeholder teams to implement and support practical software solutions. You will…
Added 12 mins ago
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Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Santa Fe, NM
- $79,200 to $209,500 USD / year
…automation/IaC for troubleshooting and maintenance, and applies advanced security controls (encryption, access, remediation) while ensuring change, compliance, and documentation standards…
Added 12 mins ago
AWS Connect Developer
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
The developer automates infrastructure provisioning and application delivery using Terraform and GitLab CI/CD to support repeatable, controlled deployments across environments. The role…
Added 12 mins ago
Distinguished Engineer, AI Security Systems (Remote)
CrowdStrike
Santa Fe, NM
We are seeking a Distinguished Engineer who has built AI and security systems that operate in the real world and stop real adversaries.
Added 12 mins ago
Planner II
Lumen
Santa Fe, NM
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 12 mins ago
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Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Santa Fe, NM
- $81,100 to $187,000 USD / year
Collaborate with infrastructure, application, security, cloud operations, Customer Success, and engineering teams to resolve database reliability issues and support production readiness.
Added 12 mins ago
Technical Account Manager
Red Hat
Santa Fe, NM
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Technical Account Manager. In this role, you will provide adoption guidance,…
Added 12 mins ago
Senior AWS Cloud Engineer
Serco
Santa Fe, NM
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 12 mins ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Santa Fe, NM
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 12 mins ago
Mainframe Technical Engineer
Highmark Health
Santa Fe, NM
…z/OS, SMP/E, COUPLING FACILITY technical ecosystem including infrastructure, systems, networks, applications, integrations, etc. They will work closely with other technical professionals,…
Added 12 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Santa Fe, NM
SitusAMC is on a Digital Transformation journey to implement and automate the infrastructure, platform creation by developing and executing Infrastructure as Code capabilities. This role…
Added 12 mins ago
Software Engineer
Teradata
Santa Fe, NM
This position is for a Software Engineer in the POD Services team. The POD Services Team is working towards the goal of providing Infrastructure as a service for On-prem env.
Added 12 mins ago
Senior Network Engineer
Cognizant
Santa Fe, NM
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 12 mins ago
Platform Engineer - Remote
SitusAMC
Santa Fe, NM
This highly visible role partners with engineering, DevOps, Agile delivery, security, infrastructure, architecture, compliance, and business stakeholders. The role also leads the Azure…
Added 18 mins ago
Applications Architect (Enterprise Modernization & Cloud Migration) - (Active Top Secret/SCI Eligibility)
Akima, LLC
Alexandria, VA
Work with a team of business, infrastructure, data and solutions architects to drive the full spectrum of application architecture from as-is discovery through a defensible modernization…
Added 18 mins ago
Automation Engineer (Top Secret Clearance Required)
Akima, LLC
North Charleston, SC
As Automation Engineer, you will provide senior-level technical leadership for the design, integration, sustainment, and optimization of networked systems supporting NIWC RDT&E mission…
Added 19 mins ago
Sr. Principal DevOps Engineer (AHT) - Position qualifies for sign-on bonus starting at $7k
Northrop Grumman
Aurora · Morrisville · Sacramento
Northrop Grumman’s Space Systems Sector is looking for an experienced Sr Principal Cloud Engineer. This position can be based in Aurora, CO, Morrisville, NC or Sacramento, CA.
Added 19 mins ago
DevOps Engineer or Principal DevOps Engineer - Position qualifies for sign-on bonus starting at $5k
Northrop Grumman
Aurora · Morrisville · Sacramento
Northrop Grumman’s Space Systems Sector is looking for an experienced DevOps Engineer or Principal DevOps Engineer. This position can be based in Aurora, CO, Morrisville, NC or Sacramento,…
Added 19 mins ago
Staff DevOps Engineer - Position qualifies for sign-on bonus starting at $10k
Northrop Grumman
Aurora · Morrisville · Sacramento
Northrop Grumman’s Space Systems Sector is looking for an experienced Staff DevOps Engineer to augment our team. This position can be based in Aurora, CO, Morrisville, NC or Sacramento, CA.
Added 19 mins ago
Staff Cloud Engineer - Position qualifies for sign-on bonus starting at $10k
Northrop Grumman
Aurora · Morrisville · Sacramento
Northrop Grumman’s Space Systems Sector is looking for an experienced Staff Cloud Engineer. This position can be based in Aurora, CO, Morrisville, NC or Sacramento, CA.
Added 19 mins ago
Sentinel - Principal / Sr Principal Systems Engineer - 19282
Northrop Grumman
Roy
Northrop Grumman Defense Systems is seeking a Sr. Principal Systems Engineer. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman supports the Air Force’s…
Added 19 mins ago
Sr Principal Systems Engineer - Wing Test Capability Lead - 20177
Northrop Grumman
Roy
Northrop Grumman Defense Systems is seeking a Sr. Principal Systems Engineer. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman supports the Air Force’s…
Added 21 mins ago
Software Engineer 3/Sr/Principal
Berkshire Hathaway Energy
Des Moines, IA
The software engineer provides advanced technical expertise and guidance in the architecture, design, programming, testing, documentation and implementation of complex computer applications…
Added 22 mins ago
Senior AWS Cloud Engineer
Serco
Des Moines, IA
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…

NetApp

Technical Support Engineer - Second Shift

Morrisville, NC, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

LOCATION REQUIREMENT

Candidates must be located in Raleigh, NC or Wichita, KS. This role follows our hybrid work model, requiring three days per week in one of the office locations listed above. Candidates not currently located or willing to relocate themselves in the listed locations will be automatically disqualified.

SHIFT REQUIREMENT

This is a second-shift opportunity, with standard work hours of approximately Monday - Friday, 1:00 - 10:00 p.m. ET / 12:00 - 9:00 p.m. CT. Additional compensation is provided for working an off-shift schedule. As we continue to build and scale the team, after-hours and weekend on-call coverage may also be required as needed, with additional compensation provided for on-call responsibilities.

JOB SUMMARY

Looking to join a fast paced and challenging technical team where you can put your Cloud Hyperscaler knowledge to use? NetApp is growing our Cloud teams across the US, Europe and APAC. In support of that mission, we are seeking a Technical Support Engineer with Cloud Hyperscaler experience. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market. You will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems in an enterprise-class cloud-native storage environment. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe. You have the opportunity to drive issue mitigation with our Tier1 Cloud partner and deliver workarounds or solutions. You are responsible for training our Tier1 Cloud partner and enhancing team processes and workflows based on data analysis.

QUALIFICATIONS

A minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone/email/chat.
Practical experience with public cloud providers such as GCP, Azure, OCI or AWS.
Required: Solid understanding of the following topics and troubleshooting thereof: Storage and networking infrastructure, Windows and Linux file services (i.e. NFS and CIFS/SMB), compute, storage, networking and debugging tools.
Experience in Networking and Storage, especially in cloud‑based or distributed storage systems.
Troubleshoot complex storage issues involving performance, connectivity, replication, protocols, certificates, encryption, S3 access, latency, node failures, and application integration.
Strong command of the English language; both written and verbal communication skills.
Excellent interpersonal communication and customer service skills are needed in order to work successfully with Tier1 Cloud partners in high stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

MUST HAVE'S

3+ years of experience in data management systems & storage platforms for managing and storing data across various workloads and environments. (ONTAP or similar systems)
Typically requires a minimum of 5-8 years of related experience with a Bachelor’s degree; or 3-5 years and a Master’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.
Strong operational expertise with hyperscaler cloud platforms including AWS, Azure, GCP, or OCI
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Experience in working with Enterprise customers globally.
Willing to put in time after hours as needed, as well as handling weekend on call functions.

136457

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

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