Jobs in the United States

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Added 2 mins ago
Data Warehouse/Microsoft Fabric Engineer
Parsons Transportation Group
Remote, United States
…application developers, as well as project teams, to ensure data platforms are reliable, high-performance, and aligned with business and project requirements. This role requires strong SQL…
Added 14 mins ago
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Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Santa Fe, NM
- $79,200 to $209,500 USD / year
…Delivers features and load/performance tests; leverages data plane platforms and distributed state tools for high-volume retrieval, storage, and processing; and reviews peers’…
Added 14 mins ago
O
Commercial Technical Program Manager
Oracle
Santa Fe, NM
- $126,200 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is accelerating global growth through advanced AI infrastructure and strategic customer engagement. The Global AI Infrastructure & Strategic Pursuits…
Added 14 mins ago
Distinguished Engineer, AI Security Systems (Remote)
CrowdStrike
Santa Fe, NM
We are seeking a Distinguished Engineer who has built AI and security systems that operate in the real world and stop real adversaries.
Added 14 mins ago
O
Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Santa Fe, NM
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 15 mins ago
Technical Account Manager
Red Hat
Santa Fe, NM
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Technical Account Manager. In this role, you will provide adoption guidance,…
Added 15 mins ago
Senior AWS Cloud Engineer
Serco
Santa Fe, NM
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 15 mins ago
Mainframe Technical Engineer
Highmark Health
Santa Fe, NM
5 years of cloud platforms (AWS, Azure, GCP) and their respective services
Added 15 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Santa Fe, NM
…consuming in-house products, building and managing various AWS Cloud Environments running on different AWS…
Added 15 mins ago
Software Engineer
Teradata
Santa Fe, NM
Develop and support the services and libraries that enable provisioning and runtime operations across multiple cloud platforms.
Added 15 mins ago
Senior Network Engineer
Cognizant
Santa Fe, NM
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 15 mins ago
Platform Engineer - Remote
SitusAMC
Santa Fe, NM
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 22 mins ago
Senior Software Engineer
Northrop Grumman
Newport News
Northrop Grumman is seeking a Sr Software Engineer for our GCCS-J program in Newport News, Va.
Added 23 mins ago
Senior Full Stack Engineer
Vizient
Irving
In this role, you will design, develop, and support modern cloud-native applications that enable enterprise analytics, data-driven workflows, AI-enabled capabilities, and operational…
Added 24 mins ago
Senior AWS Cloud Engineer
Serco
Des Moines, IA
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 24 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Des Moines, IA
…consuming in-house products, building and managing various AWS Cloud Environments running on different AWS…
Added 24 mins ago
Mainframe Technical Engineer
Highmark Health
Des Moines, IA
5 years of cloud platforms (AWS, Azure, GCP) and their respective services
Added 24 mins ago
Software Engineer
Teradata
Des Moines, IA
Develop and support the services and libraries that enable provisioning and runtime operations across multiple cloud platforms.
Added 24 mins ago
Senior Network Engineer
Cognizant
Des Moines, IA
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 24 mins ago
Platform Engineer - Remote
SitusAMC
Des Moines, IA
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 31 mins ago
IT Manufacturing Data Solutions Engineer
Corning Incorporated
Newton, NC
The Manufacturing Data Solutions Engineer is responsible for transforming manufacturing and operational data into actionable business intelligence, analytics, and AI-enabled solutions. This…
Added 31 mins ago
Technical Support Engineer - Second Shift
NetApp
Morrisville, NC
Looking to join a fast paced and challenging technical team where you can put your Cloud Hyperscaler knowledge to use? NetApp is growing our Cloud teams across the US, Europe and APAC. In…
Added 31 mins ago
Sr AI Information Security Engineer (REMOTE)
Insight Global
Cary, NC
A large software and gaming company is seeking a Senior Information Security Engineer with hands-on experience in both Security Engineering and AI technologies. This individual will help…
Added 32 mins ago
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Sr. Serviceability Engineer
Nutanix
Durham, NC
- $110,000 to $218,000 USD / year
As a Serviceability Engineer, you actively participate in the capacity of an Individual Contributor providing serviceability requirements and working closely with Product Managers and…
Added 32 mins ago
Principal Platform Engineer
Default Brand
Spanaway, WA
Ashley Digital is seeking a Principal Platform Engineer to own infrastructure, reliability, and delivery pipelines for our digital experience ecosystem - including our core ecommerce…

NetApp

Technical Support Engineer - Second Shift

Morrisville, NC, United States

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

LOCATION REQUIREMENT

Candidates must be located in Raleigh, NC or Wichita, KS. This role follows our hybrid work model, requiring three days per week in one of the office locations listed above. Candidates not currently located or willing to relocate themselves in the listed locations will be automatically disqualified.

SHIFT REQUIREMENT

This is a second-shift opportunity, with standard work hours of approximately Monday - Friday, 1:00 - 10:00 p.m. ET / 12:00 - 9:00 p.m. CT. Additional compensation is provided for working an off-shift schedule. As we continue to build and scale the team, after-hours and weekend on-call coverage may also be required as needed, with additional compensation provided for on-call responsibilities.

JOB SUMMARY

Looking to join a fast paced and challenging technical team where you can put your Cloud Hyperscaler knowledge to use? NetApp is growing our Cloud teams across the US, Europe and APAC. In support of that mission, we are seeking a Technical Support Engineer with Cloud Hyperscaler experience. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market. You will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems in an enterprise-class cloud-native storage environment. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe. You have the opportunity to drive issue mitigation with our Tier1 Cloud partner and deliver workarounds or solutions. You are responsible for training our Tier1 Cloud partner and enhancing team processes and workflows based on data analysis.

QUALIFICATIONS

A minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone/email/chat.
Practical experience with public cloud providers such as GCP, Azure, OCI or AWS.
Required: Solid understanding of the following topics and troubleshooting thereof: Storage and networking infrastructure, Windows and Linux file services (i.e. NFS and CIFS/SMB), compute, storage, networking and debugging tools.
Experience in Networking and Storage, especially in cloud‑based or distributed storage systems.
Troubleshoot complex storage issues involving performance, connectivity, replication, protocols, certificates, encryption, S3 access, latency, node failures, and application integration.
Strong command of the English language; both written and verbal communication skills.
Excellent interpersonal communication and customer service skills are needed in order to work successfully with Tier1 Cloud partners in high stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

MUST HAVE'S

3+ years of experience in data management systems & storage platforms for managing and storing data across various workloads and environments. (ONTAP or similar systems)
Typically requires a minimum of 5-8 years of related experience with a Bachelor’s degree; or 3-5 years and a Master’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.
Strong operational expertise with hyperscaler cloud platforms including AWS, Azure, GCP, or OCI
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Experience in working with Enterprise customers globally.
Willing to put in time after hours as needed, as well as handling weekend on call functions.

136457

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

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