Jobs in the United States

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Network & Wireless Infrastructure Engineer
Christie
Orlando, FL
We are seeking an experienced Global Network & Wireless Infrastructure Engineer to design, implement, administer, maintain, and support our organization's wired and wireless network…
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Senior Software Development Engineer
ZINC Zillow, Inc.
Remote, United States
- $156,200 to $262,600 USD / year
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Senior Presales Systems Engineer - HPE Networking
HPE
San Diego, CA
We are seeking a Senior Presales Systems Engineer with deep expertise in networking, security, cloud architecture, and automation to support enterprise and federal customers across complex…
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QA Engineer
NCL Bahamas Ltd.
Miami, FL
…lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about…
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Installation Technician II
AVI-SPL
Mesa, AZ
Ability to advise Project Engineer in developing solutions to complex technical issues.
Added 2 mins ago
IC
Water Utility Civil Engineer
Innovation Consulting
Philadelphia, PA
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
IC
Water Utility Civil Engineer
Innovation Consulting
St. Louis, MO
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
IC
Water Utility Civil Engineer
Innovation Consulting
San Diego, CA
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
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Water Utility Civil Engineer
Innovation Consulting
Phoenix, AZ
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
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Water Utility Civil Engineer
Innovation Consulting
Reno, NV
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
IC
Water Utility Civil Engineer
Innovation Consulting
Oakland, CA
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
IC
Water Utility Civil Engineer
Innovation Consulting
Boise, ID
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
IC
Water Utility Civil Engineer
Innovation Consulting
Los Angeles, CA
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
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Water Utility Civil Engineer
Innovation Consulting
Sacramento, CA
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
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Water Utility Civil Engineer
Innovation Consulting
Walnut Creek, CA
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
IC
Water Utility Civil Engineer
Innovation Consulting
San Jose, CA
- $119,000 to $172,000 USD / year
This temporary Water Utility Civil Engineer role builds long- and short-term capital improvement plans for urban water infrastructure across multiple service districts, onsite in San Jose,…
Added 2 mins ago
Principal Technical Leader, Gas Turbines
Electric Power Research Institute
United States
-Provides input into configuration management and documentation for engineer related projects.
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Water Treatment Construction Technician for Data Centers
Garratt Callahan Co
Kansas City, MO
Added 3 mins ago
Quality Control Manager
LAUKOA
Honolulu, HI
Minimum 5 years experience as a Project Superintendent, QC Manager, Project Manager, Project Engineer or Construction Manager
Added 3 mins ago
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Senior Software Engineer- DevOps
Four Sea Group, Inc.
Aurora, CO
- $140,000 to $232,000 USD / year
Four Sea Group is seeking a Senior Software Engineer specializing in DevOps to define and advance secure, reliable, and repeatable software-delivery and infrastructure capabilities for…
Added 3 mins ago
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Senior Software Engineer – Mission Applications & Command and Control
Four Sea Group, Inc.
Aurora, CO
- $140,000 to $232,000 USD / year
Four Sea Group is seeking a Senior Software Engineer to design, develop, integrate, and advance full-stack software capabilities supporting complex command-and-control and mission systems.
Added 3 mins ago
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Construction Project Engineer (Data Center)
AECOM
North Las Vegas, NV
- $65,000 to $118,000 USD / year
AECOM is seeking a Project Engineer to be based in North Las Vegas, NV.
Added 3 mins ago
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Forward Deployed Engineer, Internal Data Products
AECOM
Remote, United States
- $95,000 to $120,000 USD / year
AECOM Construction Management is seeking a Forward Deployed Engineer, Internal Data Products to turn everyday business challenges into applications that help construction teams work more…
Added 3 mins ago
Sr Spacecraft Operations Systems Engineer
Sierra Space
Louisville, CO · Centennial, CO
The Sr Systems Engineer contributes to the development and implementation of advanced system solutions by providing alignment, connection and direction to the technical team throughout the…
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Water Systems Manager
FOREST LAWN MORTUARY
Glendale, CA
- $140,000 to $185,000 USD / year
The Senior Water Systems Engineer is Forest Lawn’s senior technical authority for water resource planning, distribution and treatment system design, hydraulic modeling, asset management,…

NetApp

Technical Support Engineer

Durham, United States

The target salary range for this position is 125,000 - 135,000 USD.

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Job details

Pay: The target salary range for this position is 125,000 - 135,000 USD.
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Short Description

Technical Support Engineer 4 / Escalation Engineer with Ontap, DP, NAS, SAN, Performance expertise in Storage Industry.

Role Overview:

Provides technical support to customers and partners. The Technical Support Engineer ensures mission‑critical systems operate smoothly by diagnosing, troubleshooting, repairing, and debugging NetApp products. The role handles complex issues escalated beyond first‑line support and requires strong hardware and software expertise, a proactive problem‑solving mindset, and a commitment to excellent customer service. Occasionally designs and deliver technical training/brown-bags. Reports design and reliability problems or code issues to software engineering. A strong interest in AI and openness to using AI‑driven tools is considered an added value. Person should be willing to work during weekends night shift for Fri, Sat, Mon to manage high critical/Priority customer calls/cases managed through the queues.

Job Requirements

Good written and verbal communication skills.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations, also coordinate and collaborate with other GEO peers.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Understanding of AI tools, systems and practices.

Key Responsibilities:

Address technical issues unresolved by initial NetApp product support.
Collaborate with other NetApp Technical Support teams or escalate cases to Engineering for complex problems.
Create knowledge base articles to share information and best practices.
Specialize in NetApp Ontap architecture, Core, Hardware, WAFL, NAS, SAN, Performance areas developing deep technical expertise.
Troubleshoot challenging technical issues, always prioritizing excellent customer service.

Technical Skills Preferred:

Data Protection & Backup Expertise: Enterprise backup tools, Replications technologies, backup strategies, recovery concepts
Storage Systems: NetApp Ontap Architecture, Core, Hardware, SAN (iSCSI/FC), NAS (NFS, CIFS/SMB), object storage (S3)
Networking Fundamentals: TCP/IP, VLANs, routing
Virtualization & Platform Integration : (Vmware and Container Storage)
Cloud & Hybrid Storage: General knowledge of various cloud concepts including S3, Blob, EBS...
Operational & Troubleshooting Skills: Root cause analysis across storage, network, and backup layers and Performance analysis

Additional exposure such as:

UNIX/Linux configuration, administration and technical support
Microsoft Windows environment configuration, system administration and technical support
The interoperability of some enterprise applications (such as Oracle, SAP, Microsoft Exchange or Microsoft SQL Server) with storage systems and solutions
Server, and Desktop Virtualization Solutions (such as VMware, Hyper-V, XenServer ...)
Backup Solutions with enterprise applications
Snapshot/ShadowCopy technology

Education

Minimum 10 years in a similar technical support role.
Bachelor’s degree in Engineering or Computer Science, or equivalent experience.
Demonstrated passion and ability to learn new technologies quickly.
Strong teamwork, creativity, and a proactive approach to problem-solving.
Ability to multi-task, manage workload, and prioritise based on business impact.
Aptitude for learning and applying new technologies in customer-facing environments.
Adherence to standard engineering principles and practices.

The target salary range for this position is 125,000 - 135,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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More about this job

Skills

Technical support
DP
NAS
SAN
Troubleshooting
Debugging
Problem solving
Customer service
Communication skills
Engineering principles
Circulate information
Troubleshoot
Prioritization
Data protection
VMware
Root cause analysis
UNIX
Linux
Microsoft Windows
System administration
Oracle
SAP
Microsoft Exchange
Microsoft SQL Server
Computer science
Teamwork
Recruitment

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