Jobs in the United States

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Logistic Leader - 1st Shift
Mars
West Chicago, IL
Area Ownership – Collaborate with the rest of the Area Leadership Team (Area Manager or Continuous Improvement Engineer, Continuous Improvement Specialist, Maintenance Coordinator) to…
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Production Shift Manager - Nights
Mars
Fremont, NE
Area Ownership: Collaborate with the Area Leadership Team (Area Manager, Continuous Improvement Engineer/Specialist, and Maintenance Coordinator) to create and execute the area reliability…
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Forward Deployed Engineer, 2027 Graduate
endeavorai.com
Chicago, IL
- $140,000 USD / year
Added 1 min ago
Graduate - Sustaining Product Engineer
Infineon
Leominster
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Principal Engineer Package Concept (Module)
Infineon
Andover
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Senior Site Reliability Engineer, AI Platforms
Focused
Chicago, IL · Denver, CO
We're looking for a Senior Site Reliability Engineer to embed with a fast-growing AI developer platform company. You'll help their customers run the platform on their own infrastructure:…
Added 1 min ago
Senior Site Reliability Engineer, AI Platforms
Focused
Denver, CO · Chicago, IL
We're looking for a Senior Site Reliability Engineer to embed with a fast-growing AI developer platform company. You'll help their customers run the platform on their own infrastructure:…
Added 1 min ago
Senior Platform Engineer, AI Infrastructure
Focused
Denver, CO · Chicago, IL
We're looking for a Senior Platform Engineer to lead the build-out of an enterprise AI platform for a global enterprise client. You'll design the foundation their teams use to ship LLM…
Added 1 min ago
Senior Platform Engineer, AI Infrastructure
Focused
Chicago, IL · Denver, CO
We're looking for a Senior Platform Engineer to lead the build-out of an enterprise AI platform for a global enterprise client. You'll design the foundation their teams use to ship LLM…
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Platform Engineer, AI Infrastructure
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Chicago, IL · Denver, CO
We're looking for a Platform Engineer to help build an enterprise AI platform for a global enterprise client. You'll work alongside a Senior Platform Engineer on the Kubernetes and cloud…
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Platform Engineer, AI Infrastructure
Focused
Denver, CO · Chicago, IL
We're looking for a Platform Engineer to help build an enterprise AI platform for a global enterprise client. You'll work alongside a Senior Platform Engineer on the Kubernetes and cloud…
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Data Engineer, AI
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Chicago, IL · Denver, CO
We're looking for a Data Engineer to build the data foundation behind an enterprise AI platform for a global enterprise client. Agents and LLM applications are only as good as the data they…
Added 1 min ago
Data Engineer, AI
Focused
Denver, CO · Chicago, IL
We're looking for a Data Engineer to build the data foundation behind an enterprise AI platform for a global enterprise client. Agents and LLM applications are only as good as the data they…
Added 1 min ago
H
Field Service Engineer
Honeywell
Augusta, ME
- $35.82 to $44.83 USD / hour
As a Field Service Engineer here at Honeywell, you will provide technical expertise and support to ensure the successful installation, maintenance, and repair of Honeywell Building…
Added 1 min ago
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Technical Revenue Accounting Manager
STN Incorporated
Pleasanton, CA
- $130,000 to $170,000 USD / year
At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight,…
Added 1 min ago
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Revenue Analyst
STN Incorporated
Pleasanton, CA
- $80,000 to $105,000 USD / year
At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight,…
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Desktop Support Technician
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Automated Operations Intern
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Quality Engineer - Supply Chain
Walmart
SANGER, TX
- $80,000 to $120,000 USD / year
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(USA) Principal, Software Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
As a Principal Software Engineer, you will lead the design and delivery of scalable platform capabilities, driving the full software development lifecycle from coding to deployment and…
Added 4 mins ago
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Electrical Engineer
Actalent
Beaverton, OR
- $120,000 to $135,000 USD / year
Step in on field issues that need an electrical engineer, and bring new parts and techniques to design reviews.
Added 4 mins ago
Mechanical Design Engineer
Actalent
Carson, CA
…aerospace, and oil and gas industries. The Mechanical Design Engineer creates detailed CAD models and drawings, performs structural and thermal analyses, and supports the full product…
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Senior Manufacturing Engineer
Rondo Energy
Alameda, CA
We are looking for a hands-on Manufacturing Engineer to lead the development, optimization, and scale-up of the assembly processes behind our modular thermal battery system, taking it from…
Added 4 mins ago
Mechanical Engineer III - Design
Voyager Technologies, Inc.
Remote, United States
Added 5 mins ago
K
Stream Design Engineer, Kiewit Infrastructure Engineers
Kiewit
Federal Way, WA · Bellevue, WA
- $140,000 to $150,000 USD / year
Kiewit Infrastructure Engineering has an immediate opening for a dynamic Stream Design Engineer in our growing Water Resources Team. The Stream Design Engineer will perform hydrologic and…

NetApp

Technical Support Engineer

Durham, United States

The target salary range for this position is 125,000 - 135,000 USD.

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Job details

Pay: The target salary range for this position is 125,000 - 135,000 USD.
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Short Description

Technical Support Engineer 4 / Escalation Engineer with Ontap, DP, NAS, SAN, Performance expertise in Storage Industry.

Role Overview:

Provides technical support to customers and partners. The Technical Support Engineer ensures mission‑critical systems operate smoothly by diagnosing, troubleshooting, repairing, and debugging NetApp products. The role handles complex issues escalated beyond first‑line support and requires strong hardware and software expertise, a proactive problem‑solving mindset, and a commitment to excellent customer service. Occasionally designs and deliver technical training/brown-bags. Reports design and reliability problems or code issues to software engineering. A strong interest in AI and openness to using AI‑driven tools is considered an added value. Person should be willing to work during weekends night shift for Fri, Sat, Mon to manage high critical/Priority customer calls/cases managed through the queues.

Job Requirements

Good written and verbal communication skills.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations, also coordinate and collaborate with other GEO peers.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Understanding of AI tools, systems and practices.

Key Responsibilities:

Address technical issues unresolved by initial NetApp product support.
Collaborate with other NetApp Technical Support teams or escalate cases to Engineering for complex problems.
Create knowledge base articles to share information and best practices.
Specialize in NetApp Ontap architecture, Core, Hardware, WAFL, NAS, SAN, Performance areas developing deep technical expertise.
Troubleshoot challenging technical issues, always prioritizing excellent customer service.

Technical Skills Preferred:

Data Protection & Backup Expertise: Enterprise backup tools, Replications technologies, backup strategies, recovery concepts
Storage Systems: NetApp Ontap Architecture, Core, Hardware, SAN (iSCSI/FC), NAS (NFS, CIFS/SMB), object storage (S3)
Networking Fundamentals: TCP/IP, VLANs, routing
Virtualization & Platform Integration : (Vmware and Container Storage)
Cloud & Hybrid Storage: General knowledge of various cloud concepts including S3, Blob, EBS...
Operational & Troubleshooting Skills: Root cause analysis across storage, network, and backup layers and Performance analysis

Additional exposure such as:

UNIX/Linux configuration, administration and technical support
Microsoft Windows environment configuration, system administration and technical support
The interoperability of some enterprise applications (such as Oracle, SAP, Microsoft Exchange or Microsoft SQL Server) with storage systems and solutions
Server, and Desktop Virtualization Solutions (such as VMware, Hyper-V, XenServer ...)
Backup Solutions with enterprise applications
Snapshot/ShadowCopy technology

Education

Minimum 10 years in a similar technical support role.
Bachelor’s degree in Engineering or Computer Science, or equivalent experience.
Demonstrated passion and ability to learn new technologies quickly.
Strong teamwork, creativity, and a proactive approach to problem-solving.
Ability to multi-task, manage workload, and prioritise based on business impact.
Aptitude for learning and applying new technologies in customer-facing environments.
Adherence to standard engineering principles and practices.

The target salary range for this position is 125,000 - 135,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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More about this job

Skills

Technical support
DP
NAS
SAN
Troubleshooting
Debugging
Problem solving
Customer service
Communication skills
Engineering principles
Circulate information
Troubleshoot
Prioritization
Data protection
VMware
Root cause analysis
UNIX
Linux
Microsoft Windows
System administration
Oracle
SAP
Microsoft Exchange
Microsoft SQL Server
Computer science
Teamwork
Recruitment

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