Professional Services Consultant

Job Summary

The Professional Services Consultant comes with expertise in NetApp data storage systems, consisting of both NAS and SAN environments with associated fiber channel switches. A strong background and experience with NetApp’s core technologies is required to be successful in this role. The candidate will be required to manage, maintain, deploy, troubleshoot, and support end customers accessing storage services within the customer environment.

Job Responsibilities

• Responsible for the deployment, advanced configuration, security, and maintenance of highly available enterprise data storage systems
• Develop implementation and data migration plans as may be required and execute those plans in accordance with customer change management process
• Proactive monitoring of storage system operations and providing utilization reports to identify problems and corrective actions as needed
• Observing performance on FC network and NAS attached storage systems, troubleshoot any performance problems, and apply near-term fixes that result in long-term solutions
• Engage in troubleshooting as may be required to assist in restoring data services and overall production operations
• Restore data from one environment to another at the request of the application or service owners
• Provide input and develop documentation for standard operating procedures (SOP)s that result in repeatable processes for installation, setup, and operations of the customer’s data storage environment
• Develop and publish team vetted storage standards and policies as needed
• Follow ITIL (Information Technology Infrastructure Library) practices for Change Management

Education

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree preferre
• Experience in a fast-paced, time-sensitive, high-quality environment
• Strong written and verbal communication skills along with strong customer service
• Ability to multi-task, prioritize commitments, and manage time effectively including attention to detail
• Ability to work collaboratively with other engineers and senior managers in a team environment sharing best practices, meet aggressive goals, and meet high-quality standards
• Proficient with Microsoft Office applications like Outlook, Word, Excel, Project, PowerPoint, Visio, and SharePoint
• Experienced in the principles, methods, and techniques used in network administration and support
• Experienced in routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software
• Proficient in Data ONTAP and NetApp technologies including SnapMirror, SnapVault, SnapManager, etc.
• Extensive datacenter switching background with storage protocols to include ISCSI, FC, FCoE and NFS, preferred CCNP, VMWare certified 6 or higher, preferred experience with Cisco UCS and Nexus OS