Intern - Customer Success & Services Intern

Job Summary

NetApp is the intelligent data infrastructure company, helping organizations unlock the best of data and AI. Our Customer Success and Services teams work closely with customers, partners, and internal stakeholders to maximize value, drive adoption, improve customer outcomes, and deliver exceptional experiences throughout the customer lifecycle. As a Customer Success & Services Intern, you'll contribute to strategic projects focused on customer enablement, service innovation, operational excellence, AI adoption, process improvement, and business growth. You'll gain hands-on experience working with cross-functional teams while helping develop solutions that improve both customer and employee experiences. We invest heavily in new talent because fresh perspectives help us innovate and elevate what’s possible. As an intern, you’ll be encouraged to bring forward new ideas, take ownership of meaningful work, and drive results alongside a team that succeeds together. You’ll be challenged to grow beyond your comfort zone while receiving the mentorship, resources, and feedback you need to learn and make an impact.

What You'll Do

As a Customer Success & Services Intern, you may have the opportunity to:

• Support customer success, professional services, support, and services portfolio initiatives.
• Develop training, enablement, and communication materials that help accelerate knowledge sharing and adoption.
• Conduct research and analysis to identify trends, opportunities, and areas for operational improvement.
• Create presentations, dashboards, reports, and executive-ready business updates.
• Assist with project management activities, including tracking milestones, deliverables, and stakeholder communications.
• Evaluate processes and identify opportunities to improve efficiency through automation, AI, and scalable workflows.
• Support content development for internal teams, customers, partners, and sales organizations.
• Analyze service performance metrics and recommend improvements that enhance customer outcomes.

Example Projects

Interns may work on projects such as:

• Creating AI-generated training content and enablement materials that support employee learning and technology adoption.
• Developing educational resources, videos, job aids, and communications that improve customer or employee experiences.
• Conducting competitive research and market analysis to identify trends and opportunities within the technology services landscape.
• Building dashboards, reports, and business reviews that provide visibility into customer success and service performance metrics.
• Documenting business processes, workflows, and operating models to improve consistency and scalability.
• Identifying opportunities to leverage AI and automation to streamline operational processes and improve business outcomes.
• Supporting strategic programs through project management, stakeholder engagement, reporting, and process optimization.

Additional Details

Job Posting Information: This is a pipeline position that will be opened on a recurring basis and used to fill opportunities aligned with the required skill sets. All resumes will be carefully reviewed; however, because hiring timelines may vary by team, there may be a delay in our response.

Program Dates: This is a 10 to 12-week internship, with anticipated start dates in May or June 2027. Recruiting will continue as individual teams identify candidates whose skills and interests align with their opportunities.

What You'll Bring

• Must be enrolled in an educational or professional program through Summer 2027 or later, with an anticipated graduation date within 12 to 24 months following completion of the internship.
• Pursuing a bachelor’s or master’s degree in Business, Communications, Customer Experience, Marketing, Information Systems, Data Analytics, Computer Science, Engineering, or a related field.
• Strong communication, analytical, and problem-solving skills, with the ability to turn information into clear insights and recommendations.
• Ability to stay organized, take initiative, and collaborate effectively in a fast-paced environment.
• Working knowledge of Microsoft Excel and PowerPoint.
• Interest in customer success, technical support, professional services, operations, enablement, or service delivery.
• Curiosity about emerging technologies, including AI, automation, data visualization, and digital tools, and how they can improve the customer experience.
• Experience gained through coursework, projects, internships, employment, student organizations, athletics, or community involvement is welcomed.

Compensation:

Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.