Jobs in the United States

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Senior Process Engineer - Plastic Extrusion Expertise Required
ITW
Itasca, IL
The Senior Process Engineer serves as the technical leader for extrusion, material conversion, and labeling processes across Hi-Cone's global manufacturing network. This role is responsible…
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Manufacturing Engineer Lead Senior
International
Lisle, IL
- $109,600 to $164,400 USD / year
Identify opportunities to improve manufacturing efficiency, reduce costs, optimize resources, and enhance overall operational performance.
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Automation /Tooling Engineer Intern
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Rockford, IL
The hiring rate for this position is $20.00/hour plus eligibility for an annual performance bonus. Final offer amounts are determined by multiple factors including but not limited to…
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Senior Director Software Engineering
Capital One
Springfield, IL
As a Senior Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
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Core Senior .NET Software Engineer
Evolent
Springfield, IL
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
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Server Tech Services Engineer II
Akamai Technologies, Inc.
Springfield, IL
- $76,100 to $136,900 USD / year
As a Server Tech Services Engineer II, you will serve as a key technical leader. You will resolve high-severity hardware and network issues across Akamai's infrastructure. In this role, you…
Added 1 min ago
Site Reliability Engineer
The Hartford
Chicago, IL
The Hartford’s Corporate / HIMCO IT team is seeking a highly motivated, detail-oriented, and results-driven Reliability Engineer to join our team. This position will play a crucial role to…
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Senior Software Engineer (Python, Java, C++, or GoLang) - Chicago, IL- ONSITE 2X Week- FreeWheel
Comcast
Chicago, IL
We are looking for a Sr Software Engineer that will lead the technical design and delivery of complex software solutions. These initiatives will encompass automation, analytics, and cloud…
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Software Engineer Intern, Vehicle Platforms
Aurora
Mountain View, CA
- $52 to $58 USD / hour
We're searching for a Summer 2027 Software Engineer Intern for our Vehicle Platforms Team. This role is a unique opportunity for a systems-minded coder to work at the foundational layer of…
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Senior Software Engineer
Toyota
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Toyota Financial Services is seeking a Senior Software Engineer who is a strong individual contributor with the ability to design, build, and own complex services and features. This role…
Added 19 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 19 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 19 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 19 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 19 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 19 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 19 mins ago
Senior Machine Learning Engineer
Xenon7
Remote, United States
We are seeking a Senior Machine Learning Engineer with extensive experience in production MLOps, model deployment, and system scaling to drive ML engineering initiatives for a top-tier life…
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Senior Machine Learning Engineer
Xenon7
Remote, United States
We are seeking a Senior Machine Learning Engineer with extensive experience in production MLOps, model deployment, and system scaling to drive ML engineering initiatives for a top-tier life…
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Senior Machine Learning Engineer
Xenon7
Remote, United States
We are seeking a Senior Machine Learning Engineer with extensive experience in production MLOps, model deployment, and system scaling to drive ML engineering initiatives for a top-tier life…
Added 19 mins ago
Senior Machine Learning Engineer
Xenon7
Remote, United States
We are seeking a Senior Machine Learning Engineer with extensive experience in production MLOps, model deployment, and system scaling to drive ML engineering initiatives for a top-tier life…
Added 19 mins ago
Senior Machine Learning Engineer
Xenon7
Remote, United States
We are seeking a Senior Machine Learning Engineer with extensive experience in production MLOps, model deployment, and system scaling to drive ML engineering initiatives for a top-tier life…
Added 19 mins ago
Senior Machine Learning Engineer
Xenon7
Remote, United States
We are seeking a Senior Machine Learning Engineer with extensive experience in production MLOps, model deployment, and system scaling to drive ML engineering initiatives for a top-tier life…
Added 27 mins ago
Staff Systems Engineer
Halo Industries, Inc.
Santa Clara, CA
As a Staff Systems Engineer at Halo Industries, you will play a crucial role in the development, integration, and lifecycle management of our next-generation semiconductor manufacturing…
Added 28 mins ago
LNG Pipeline Engineer (Starship)
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We are seeking an experienced engineer to join SpaceX to support methane liquefaction infrastructure build, as well as natural gas pipeline design projects. The ideal candidate will have a…
Added 29 mins ago
Principal Machine Learning Engineer
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UT
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NetApp, Inc.

Customer Success Engineer - Instaclustr

United States

Apply on jobs.netapp.com About employer

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

LOCATION

United States, Remote. Massachusetts, particularly Greater Boston, is preferred. Candidates in other U.S. locations will be considered based on strong hands-on expertise in Apache Cassandra, Apache Kafka, or OpenSearch and experience supporting complex enterprise environments. Travel to customer sites and periodic team gatherings as needed.

JOB SUMMARY

Instaclustr, part of NetApp, helps enterprises run business-critical applications through managed open-source database, streaming, and search technologies. As a Customer Success Engineer, you will partner with some of our most strategic customers to solve complex technical challenges, guide large-scale migrations, and deliver the performance, reliability, and scale their businesses depend on.

Working alongside the Customer Success Manager (CSM), you will lead the technical customer engagement. The CSM drives the overall customer success plan; you bring the technical depth to understand customer applications and architecture, define requirements, guide infrastructure decisions, and help new workloads succeed in production. You will work directly with customer engineers, architects, and executives while partnering with Instaclustr Support, Product, and Engineering. From planning major migrations to uncovering performance risks and influencing product improvements, your work will directly shape customer outcomes. Join a collaborative global team where your technical judgment matters, your recommendations influence real decisions, and you can build lasting relationships while solving meaningful engineering challenges at enterprise scale.

WHAT YOU'LL DO

Serve as the trusted technical advisor for strategic customers, developing a deep understanding of their applications, architecture, operational priorities, and growth plans.
Translate business objectives into technical requirements, including workload characteristics, performance targets, capacity needs, and measurable success criteria.
Guide architecture and sizing recommendations with internal technical teams, helping customers make informed decisions about infrastructure, scalability, and reliability.
Lead technical readiness planning for migrations, new workloads, deployments, upgrades, and infrastructure changes. Identify prerequisites, dependencies, and risks before execution.
Proactively assess customer environments for recurring issues, operational patterns, architectural concerns, and product gaps. Recommend improvements before risks become escalations.
Coordinate complex technical escalations across Support, Product, Engineering, and customer teams, establishing clear ownership and driving progress through resolution.
Anticipate capacity requirements associated with workload growth, traffic events, regional expansion, and upcoming migrations.
Identify opportunities to improve infrastructure efficiency and optimize cost while protecting performance, reliability, and future growth.
Align customer technical roadmaps with Instaclustr capabilities and represent customer requirements in discussions with Product and Engineering.
Maintain visibility across technical commitments and parallel workstreams, ensuring clear owners, current status, and follow-through.
Lead technical working sessions and contribute insights to customer business reviews, highlighting environment health, accomplishments, emerging risks, and upcoming decisions.
Partner with the CSM to connect technical execution with customer adoption, long-term value, and continued growth.

Job Requirements

Strong hands-on experience with Apache Cassandra, Apache Kafka, or OpenSearch, with deep expertise in at least one. Ability to troubleshoot production issues and explain architecture, performance, and operational tradeoffs.
Six or more years of relevant technical experience in customer success engineering, technical account management, solutions architecture, consulting, site reliability engineering, or a comparable role supporting complex platforms.
Experience supporting enterprise customers with business-critical production environments and building credibility with engineers, architects, and executive stakeholders.
Strong understanding of distributed systems, including scalability, availability, performance, capacity planning, and operational reliability.
Experience with AWS, Google Cloud, and/or Microsoft Azure, including translating customer requirements into practical architecture and infrastructure recommendations.
Experience guiding migrations, deployments, upgrades, or other significant technical changes, including assessing readiness and managing technical dependencies.
Strong troubleshooting skills and technical judgment. Comfortable investigating ambiguous problems, asking thoughtful questions, and engaging the right experts.
Ability to lead technical discussions and communicate clearly with both technical practitioners and business leaders.
Demonstrated ability to manage competing priorities, coordinate cross-functional work, identify and mitigate technical risk, and drive commitments through completion.
A proactive, customer-focused approach and enthusiasm for helping enterprises succeed with open-source technology.
Willingness to travel and spend time onsite with customers as needed.

Education

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field; or equivalent relevant work experience.

Advanced degree or relevant technical certifications are a plus.

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Jobs in the United States