Jobs in the United States

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Added 5 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Boca Raton, FL
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
Added 6 mins ago
Associate Product Manager
FranklinCovey
Tallahassee, FL
Draft user stories, acceptance criteria, and test cases for MCP tools, AI skills, and in-app experiences in partnership with the Product Manager, and work alongside Engineering and Design…
Added 6 mins ago
Product Operations Specialist
FranklinCovey
Tallahassee, FL
Support portfolio and backlog hygiene across product work-management tools
Added 6 mins ago
Delivery Manager, AI products
Deloitte
Tampa, FL
Product Engineering OrganizationOverviewAs a Delivery Manager, you hold program-level execution accountable on a day-to-day basis within Deloitte's Product Engineering organization, one or…
Added 6 mins ago
Technology Project Manager III - Payments, Global Banking
JPMorgan Chase
Tampa, FL
As a Technical Project Manager III in the Payments and Global Banking Technology group, you will help lead complex technology projects and programs that drive business goals and create…
Added 6 mins ago
Technical Project Manager
Deloitte
Jacksonville, FL · Lake Mary, FL · Tallahassee, FL · Tampa, FL
…On larger or more complex programs, you will partner with a Program Manager or Associate Director and take ownership of defined projects or workstreams. You will also contribute to the…
Added 6 mins ago
TW
Product Manager (Project Hire)
The Walt Disney Company
Orlando, FL
- $111,900 to $150,000 USD / year
The Product Manager role is a member of the Technology team responsible for leading the strategic direction of digitally led initiatives within Disney Experiences. The team runs all aspects…
Added 6 mins ago
TW
Senior Product & Agile Coach
The Walt Disney Company
Orlando, FL
- $148,300 to $218,700 USD / year
Relevant industry Agile and Product Management qualifications (e.g. AIPMM Certified Product Manager, Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), SAFe Program Consultant…
Added 7 mins ago
Assistant Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
Jacobs is the #1-ranked design firm on ENR’s Top 500 Design Firms list - for the seventh consecutive year - and the #1 Program Management firm globally (ENR, 2026). We are not riding the…
Added 7 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Tampa, FL · Miami, FL
…consulting and development team to deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from…
Added 7 mins ago
Life Sciences Experience Design Strategy Senior Manager
Deloitte
Miami, FL · Jacksonville, FL · Tampa, FL
The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients.…
Added 7 mins ago
Google Infrastructure and Security Lead Architect
Deloitte
Tampa, FL · Miami, FL
As a Google Cloud (GCP) Infrastructure & Security Lead Architect, you will serve as a strategic technical leader and trusted advisor for our enterprise clients, guiding them through complex…
Added 7 mins ago
Senior Manager Data Lead
Deloitte
Miami, FL · Tampa, FL
Manage day-to-day stakeholder relationships and align technical delivery to business and program objectives
Added 7 mins ago
EG
Project Manager
Eliassen Group
St. Petersburg, FL
- $45 to $48 USD / hour
Our client seeks an experienced Project Manager to lead early-stage development and planning of infrastructure work across transmission, generation, telecom, solar, facilities, real estate,…
Added 35 mins ago
Process Lead Supply Planning Reliability
J&J Family of Companies
Titusville, NJ
We are seeking a Manager & Global Process Lead, Supply Planning Reliability to lead the development, governance, and continuous improvement of global planning processes across our…
Added 35 mins ago
Manager, Strat, Performance & Policies
J&J Family of Companies
New Brunswick, NJ
DePuy Synthes is recruiting for a(n) Manager, Strat, Performance & Policies.
Added 35 mins ago
Application Development Group Manager, Senior Vice President
Citigroup
Jersey City, NJ
…the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a…
Added 48 mins ago
Partner Manager, Government, Politics, Advocacy and Compliance
Meta
Washington, DC
Meta is seeking an experienced Partner Manager who will serve as a critical partner to Government, Politics, and Advocacy clients utilizing our commercial products to build community and…
Added 1 hour ago
Senior Technical Sales Specialist, ETF Capital Market Support
SEI INVESTMENTS COMPANY
Oaks, PA
Added 1 hour ago
T
Asset Manager
TEKsystems
Newtown Square, PA
- $30 USD / hour
A major international software company is seeking an Asset Manager to support the content team. We produce high-quality digital marketing content, including web, e-mail, SEO articles, and…
Added 1 hour ago
Product Manager, Professional Promotion, Bladder Marketing
J&J Family of Companies
Horsham, PA
Johnson & Johnson is currently recruiting a Product Manager, Professional Promotion, Bladder Marketing INLEXZO, located in Horsham, PA.
Added 1 hour ago
SAP S4/HANA Senior Project Manager (Public Cloud)
IBM
University Park, PA
'- 15+ years of SAP experience: including at least 7 years leading SAP implementation projects as a Project or Program Manager.
Added 1 hour ago
Marketing Manager, Open Source Foundations
NVIDIA USA
CA
· Hands-on experience using AI tools, agents, and automation to reduce manual work and improve quality, speed, and transparency in a program or marketing context.
Added 1 hour ago
Manager of Consumer Insights and Experience
Ascension Health
Saint Louis, MO
CX Research & Program Management: Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration.
Added 2 hours ago
Technical Customer Operations Manager
CyrusOne
Sterling, VA
The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our hyperscale customers. This…

NetApp

CAP Manager - Second Shift

Morrisville, NC, United States

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Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Job Summary

Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team!

CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities.

In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality.

This position is a hybrid, 3-day in office position from either our NetApp Office in Wichita, KS or Durham/RTP, NC .

This position is the second shift (Monday - Friday from 3pm ET - 11pm ET).

Key Responsibilities

Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals
Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value
Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities
Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements
Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement
Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes
Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats
Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives
Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals
Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency
Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals

Job Requirements

Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations
Develop and maintain strong relationships with key cross-functional stakeholders
Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs
Communicate effectively under pressure, regardless of audience or issue complexity
Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency
Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions
Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires
Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions
Embrace a growth mindset, viewing challenges as opportunities to learn and grow
Collaborate and leverage the strengths of others to achieve better outcomes
Foster an environment where others feel inspired to be their best selves
Possess strong time management skills to handle multiple complex issues simultaneously across various time zones
Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements
Learn core technical knowledge of NetApp products and solutions

Desired Experience and Education

History of at least 8-10 years’ work experience in the high-tech industry *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience
Proven record of leading globally distributed teams in support of Fortune 500 companies
Demonstrated ability in restoring and/or maintaining trust with customers at all levels
Extensive experience owning and resolving complex and/or critical situations
Strong background in delivering high-quality output to executive audiences
Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes
Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies

136274

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

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More about this job

Skills

Leadership
Process improvement
Customer service
Adaptability
Communication skills
Time management
Microsoft 365
Recruitment

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