Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Senior Technical Sales Specialist, ETF Capital Market Support
SEI INVESTMENTS COMPANY
Oaks, PA
Added 1 min ago
Senior Project Manager - Technology Delivery
S & T Bank
Indiana, PA
…with business objectives, regulatory requirements, and project management standards. Unlike traditional product development roles, this position focuses on technology integration,…
Added 2 mins ago
Finance, Sourcing & Supply Chain Co-Op
AmerisourceBergen
Conshohocken, PA
Added 2 mins ago
SAP S4/HANA Senior Project Manager (Public Cloud)
IBM
University Park, PA
We are hiring Senior Project Manager to lead end-to-end SAP S/4HANA Cloud Public Edition implementations. You will own delivery from Prepare through Hypercare: scope, schedule, budget,…
Added 2 mins ago
Product Manager Advisor - Data & AI Execution & Enablement
FEDEX CORPORATION AND SUBS 12
Monroeville, PA
…individual is responsible for: Driving both the overarching program governance for our AI delivery pipeline and the direct, hands-on project execution of our most complex, end-to-end Data…
Added 2 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Harrisburg, PA
Collaborate with business and technical partners to support the HRSD functional areas and roadmap, including colleague portal and HR Knowledge Management.
Added 3 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Harrisburg, PA
Do you love driving complex technical initiatives and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and…
Added 3 mins ago
Senior Manager, Commercial Analytics & Reporting
ThermoFisher Scientific
Pittsburgh, PA
The Senior Manager, Commercial Analytics & Reporting leads CMD's Commercial Analytics function, translating commercial strategy into scalable analytics solutions that enable data-driven…
Added 3 mins ago
Business Development Manager, Technical Development Program
JLL
Pittsburgh, PA
…shape a brighter way forward. What this job involves - JLL's Technical Development Program (TDP) is a commercially licensed enterprise engineering training product - 56 SCORM-ready…
Added 3 mins ago
Technical Project Manager
Deloitte
Mechanicsburg, PA · Pittsburgh, PA
As a Project Manager in the Deloitte Technology-US (DT-US) Office of the CIO (OCIO) PMO team, you will apply sound project-management practices to support delivery of major internal…
Added 3 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Philadelphia, PA · Pittsburgh, PA
…to deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 3 mins ago
Life Sciences Experience Design Strategy Senior Manager
Deloitte
Pittsburgh, PA · Philadelphia, PA
The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients.…
Added 3 mins ago
Senior Manager Data Lead
Deloitte
Philadelphia, PA · Pittsburgh, PA
Manage day-to-day stakeholder relationships and align technical delivery to business and program objectives
Added 21 mins ago
Environmental Health & Safety Consulting Manager
Triumvirate Environmental
Albany, NY · Florham Park, NJ
The EHS Consulting Manager leads a portfolio of consulting and embedded services accounts, pairing deep technical EHS expertise with account leadership to deliver outstanding client…
Added 25 mins ago
Project Manager 1 - Facilities/Construction
Stanford
Menlo Park, CA
…and stakeholders, including SLAC scientists and physicists, management and operations, finance and contracting, facilities engineers and technicians, and others. When supporting larger…
Added 25 mins ago
Project Manager 2 - Facilities/Construction
Stanford
Menlo Park, CA
When serving on a major project, the Senior Project Manager is accountable to the Project Director or Infrastructure System Manager of the major project. When serving on minor projects, the…
Added 31 mins ago
AD
Diagnostic Sales Manager (Arkansas/Louisiana)
Antech Diagnostics
Remote, United States
- $75,000 to $93,500 USD / year
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…
Added 42 mins ago
Project Engineer (Senior or Lead)
The Boeing Company
Saint Charles, MO
Track progress to cost, schedule, and technical performance using Boeing Program Management Best Practices (PMBP) and Earned Value Management (EVM)
Added 42 mins ago
Enterprise Project Manager
HTC Global Services Inc
Columbia, MO
Job Title : Senior IT Infrastructure Project Manager Position Overview
Added 56 mins ago
Integration Manager, SME
Chenega Corporation
Ft Belvoir, VA
The Integration Manager, SME provides senior-level technical leadership, oversight, and integration assurance for a complex software delivery environment. Serves as the governments…
Added 56 mins ago
PROGRAM MANAGER, CHIEF DIGITAL ARTIFICIAL INTEL OFFICER
Defense Contract Audit Agency
Fort Belvoir, VA
…information, visit USA Hire Assessment. Responsibilities Serves as senior advisor to the DCAA Director and principal advisor to the Chief Information Officer on enterprise data, analytics,…
Added 57 mins ago
Assistant Program Manager
Koniag Government Services
Falls Church, VA
The Deputy Program Manager provides program-level coordination and oversight while Team Leads remain responsible for the daily execution and technical or functional management of their…
Added 57 mins ago
Nurse (Case Manager) - DIRECT HIRE
Transportation Security Administration
Springfield, VA
…the Chief Medical Officer branch. The incumbent serves as the Senior Nurse Case Manager, responsible for managing and providing advice on fitness-for-duty, annual medical certifications,…
Added 57 mins ago
Program Analyst
Transportation Security Administration
Springfield, VA
…of movement for people and commerce. Responsibilities This Program Analyst position is located at Security Operations, International Operations, Mitigation Operations, Protocol &…
Added 57 mins ago
PROJECT MANAGEMENT ANALYST 3
Huntington Ingalls Industries
Newport News, VA
…(A&I) at the group‑level man‑hour detail. Reporting to the Technical Products Manager at the Newport News Shipbuilding Submarine Planning Yard, the analyst will maintain Microsoft Project…

NetApp

CAP Manager - Second Shift

Morrisville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Job Summary

Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team!

CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities.

In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality.

This position is a hybrid, 3-day in office position from either our NetApp Office in Wichita, KS or Durham/RTP, NC .

This position is the second shift (Monday - Friday from 3pm ET - 11pm ET).

Key Responsibilities

Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals
Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value
Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities
Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements
Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement
Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes
Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats
Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives
Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals
Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency
Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals

Job Requirements

Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations
Develop and maintain strong relationships with key cross-functional stakeholders
Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs
Communicate effectively under pressure, regardless of audience or issue complexity
Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency
Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions
Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires
Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions
Embrace a growth mindset, viewing challenges as opportunities to learn and grow
Collaborate and leverage the strengths of others to achieve better outcomes
Foster an environment where others feel inspired to be their best selves
Possess strong time management skills to handle multiple complex issues simultaneously across various time zones
Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements
Learn core technical knowledge of NetApp products and solutions

Desired Experience and Education

History of at least 8-10 years’ work experience in the high-tech industry *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience
Proven record of leading globally distributed teams in support of Fortune 500 companies
Demonstrated ability in restoring and/or maintaining trust with customers at all levels
Extensive experience owning and resolving complex and/or critical situations
Strong background in delivering high-quality output to executive audiences
Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes
Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies

136274

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

Apply About employer

More about this job

Skills

Leadership
Process improvement
Customer service
Adaptability
Communication skills
Time management
Microsoft 365
Recruitment

Report this job