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Added 14 mins ago
CH
Pharmacy Tech
Catholic Health Initiatives
Omaha, NE
- $18.06 to $22.51 USD / hour
Participates in department quality assurance programs and maintains appropriate quality assurance documentation.
Added 17 mins ago
Manager, Electrical Engineering
REGENT
North Kingstown, RI
…a boat. Capable of 180 miles at 180 mph on today's battery tech (and up to 400 miles with next-gen batteries), Seagliders will unlock fast, affordable, and sustainable coastal transit for…
Added 41 mins ago
Sonographer-Per Diem
Beth Israel Lahey Health
Exeter, NH
…to obtain optimal studies. Constantly evaluate accuracy and quality of scan…
Added 2 hours ago
CH
Medication History Pharmacy Technician Part Time
Corewell Health Corporate
Grand Rapids, MI
- Part-time
Perform quality assurance data collection, collation, and presentation.
Added 3 hours ago
P
Veterinary Assistant
PawDoc
Katy, TX
- $20 to $23 USD / hour
Comply with all practice policies, quality assurance guidelines, and minimum standards of care
Added 3 hours ago
Computer Engineer
US ARMY HUMAN RESOURCES COMMAND (DRU)
Fort Knox, KY
…such areas as software development cycle-time and Software Quality Assurance. Prepares and delivers technical presentations of such efforts to sponsors and/or external agencies.…
Added 3 hours ago
LV
Veterinary Assistant - PawDoc Surgery + Dental Center
Lakefield Veterinary Group
Katy, TX
- $20 to $23 USD / hour
Comply with all practice policies, quality assurance guidelines, and minimum standards of care
Added 6 hours ago
SH
CT Tech Multimodality Technologist in Candler, NC
Soliant Health
Candler, NC
- $2,178 to $2,304 USD / week
Participate in ongoing quality assurance and equipment upkeep
Added 6 hours ago
Pharmacy Tech
CHS
Oro Valley, AZ
Participates in quality assurance activities, including medication storage checks and compliance with safety standards, to promote safe medication practices.
Added 6 hours ago
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Quality Control Technician - Quick Interviews, Fast Start
Aerotek
Hermosa Beach, CA
- $28 to $32 USD / hour
Job DescriptionThe Quality Control Technician is responsible for conducting in-process and final inspections of mechanical, electrical, and electromechanical components and assemblies. This…
Added 6 hours ago
C
Lead Maintenance Technician
Constellation
Lusby, MD
- From $69.8 USD / hour
The Lead Maintenance Tech will lead a multi-craft team of workers in the maintenance and repair of steam & power generation equipment, HVAC systems, auxiliary equipment, and controls.…
Added 6 hours ago
Quality Inspector
Trans-Tech
Adamstown, MD
Added 7 hours ago
Environmental Services Tech - Multiple Openings
Houston Methodist
Sugar Land, TX
…transporting techniques for clean or soiled linen and assists with quality assurance by examining,identifying and rejecting poor quality…
Added 7 hours ago
PRN Pharmacy Technician - Swing Shift
Advanced Specialty Hospitals
Houston, TX
Participate in quality assurance, audits, and compliance procedures
Added 7 hours ago
PT
Production Painter
PDS Tech Commercial
Houston, TX
- $26.25 USD / hour
Quality Assurance & Testing: Ensure consistent color matching, proper coating thickness, and high-quality paint application. Perform in-process and final quality inspections, including…
Added 7 hours ago
PRN Pharmacy Technician - Day Shift
Advanced Specialty Hospitals
Houston, TX
Participate in quality assurance, audits, and compliance procedures
Added 7 hours ago
Technical Support Analyst
Centuri Group, Inc.
Houston, TX
Experience with ITIL and other quality assurance processes preferred
Added 9 hours ago
Project Engineer
Kratos Defense & Security Solutions, Inc.
Orlando, FL
…technical reports from various disciplines, ensuring consistency, quality, and compliance with project…
Added 9 hours ago
TC
Instrument Person
TRC Companies, Inc.
Houston, TX
- $15 to $19 USD / hour
…polices, guidelines, procedures, safety, emergency response, and quality assurance. Assigns tasks to each survey personnel and explain the requirements for documentation of those tasks.…
Added 9 hours ago
TC
Instrument Person
TRC Companies, Inc.
San Antonio, TX
- $15 to $19 USD / hour
The qualified Survey Instrument person is utilized to operate and maintain the survey instrumentation for low-tech activities such as profile surveys, Pipeline Re-Stake, Line Clearing, Line…
Added 9 hours ago
TC
Instrument Person
TRC Companies, Inc.
Midland, TX
- $15 to $19 USD / hour
The qualified Survey Instrument person is utilized to operate and maintain the survey instrumentation for low-tech activities such as profile surveys, Pipeline Re-Stake, Line Clearing, Line…
Added 9 hours ago
TC
Instrument Person
TRC Companies, Inc.
Cincinnati, OH
- $18 to $19 USD / hour
…polices, guidelines, procedures, safety, emergency response, and quality assurance. Assigns tasks to each survey personnel and explain the requirements for documentation of those tasks.…
Added 9 hours ago
TC
Instrument Person
TRC Companies, Inc.
Columbus, OH
- $18 to $19 USD / hour
…polices, guidelines, procedures, safety, emergency response, and quality assurance. Assigns tasks to each survey personnel and explain the requirements for documentation of those tasks.…
Added 9 hours ago
TC
Instrument Person
TRC Companies, Inc.
Pittsburgh, PA
- $18 to $19 USD / hour
…polices, guidelines, procedures, safety, emergency response, and quality assurance. Assigns tasks to each survey personnel and explain the requirements for documentation of those tasks.…
Added 9 hours ago
TC
Instrument Person
TRC Companies, Inc.
Indianapolis, IN
- $15 to $19 USD / hour
The qualified Survey Instrument person is utilized to operate and maintain the survey instrumentation for low-tech activities such as profile surveys, Pipeline Re-Stake, Line Clearing, Line…

NetApp

CAP Manager - Second Shift

Morrisville, NC, United States

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Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Job Summary

Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team!

CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities.

In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality.

This position is a hybrid, 3-day in office position from either our NetApp Office in Wichita, KS or Durham/RTP, NC .

This position is the second shift (Monday - Friday from 3pm ET - 11pm ET).

Key Responsibilities

Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals
Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value
Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities
Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements
Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement
Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes
Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats
Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives
Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals
Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency
Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals

Job Requirements

Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations
Develop and maintain strong relationships with key cross-functional stakeholders
Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs
Communicate effectively under pressure, regardless of audience or issue complexity
Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency
Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions
Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires
Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions
Embrace a growth mindset, viewing challenges as opportunities to learn and grow
Collaborate and leverage the strengths of others to achieve better outcomes
Foster an environment where others feel inspired to be their best selves
Possess strong time management skills to handle multiple complex issues simultaneously across various time zones
Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements
Learn core technical knowledge of NetApp products and solutions

Desired Experience and Education

History of at least 8-10 years’ work experience in the high-tech industry *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience
Proven record of leading globally distributed teams in support of Fortune 500 companies
Demonstrated ability in restoring and/or maintaining trust with customers at all levels
Extensive experience owning and resolving complex and/or critical situations
Strong background in delivering high-quality output to executive audiences
Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes
Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies

136274

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

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More about this job

Skills

Leadership
Process improvement
Customer service
Adaptability
Communication skills
Time management
Microsoft 365
Recruitment

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