Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Medical Assistant
Penn Medicine
Radnor, PA
Summary: The Medical Assistant (MA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for…
Added 1 min ago
Senior Technical Sales Specialist, ETF Capital Market Support
SEI INVESTMENTS COMPANY
Oaks, PA
Added 1 min ago
T
Asset Manager
TEKsystems
Newtown Square, PA
- $30 USD / hour
A major international software company is seeking an Asset Manager to support the content team. We produce high-quality digital marketing content, including web, e-mail, SEO articles, and…
Added 1 min ago
HA
Principal Antenna/RF Engineer
Honeywell Aerospace
Lansdale, PA
- $166,000 to $207,000 USD / year
You will report directly to our Antenna Engineering Manager with access to senior leadership, and you’ll work at our Lansdale, PA location with an On-site work schedule. The technology and…
Added 1 min ago
Functional & System Engineer I
Westinghouse Electric Company
Warrendale, PA
Added 1 min ago
Functional & System Engineer I
Westinghouse Electric Company
Warrendale, PA
Added 1 min ago
Senior Project Manager - Technology Delivery
S & T Bank
Indiana, PA
…collaboration with architecture, security, and infrastructure teams. Program & Project Execution 1. Own and manage all phases of the project lifecycle including Initiation, Planning,…
Added 1 min ago
Product Manager, Professional Promotion, Bladder Marketing
J&J Family of Companies
Horsham, PA
Johnson & Johnson is currently recruiting a Product Manager, Professional Promotion, Bladder Marketing INLEXZO, located in Horsham, PA.
Added 1 min ago
Aging Care Manager - AAA
COUNTY OF BUCKS
Doylestown, PA
COUNTY OF BUCKS ------------------ ------------------------- --------------- ------ JOB TITLE: Aging Care Manager JOB CODE: 0583 DEPARTMENT: Area Agency on Aging UNION: 04 FLSA STATUS:…
Added 1 min ago
Finance, Sourcing & Supply Chain Co-Op
AmerisourceBergen
Conshohocken, PA
Added 1 min ago
Registered Nurse (Primary Care Mental Health Integration/Collaborative Care Manager)
Veterans Affairs, Veterans Health Administration
Wilkes Barre, PA
Added 1 min ago
SAP S4/HANA Senior Project Manager (Public Cloud)
IBM
University Park, PA
'- 15+ years of SAP experience: including at least 7 years leading SAP implementation projects as a Project or Program Manager.
Added 1 min ago
Product Manager Advisor - Data & AI Execution & Enablement
FEDEX CORPORATION AND SUBS 12
Monroeville, PA
…individual is responsible for: Driving both the overarching program governance for our AI delivery pipeline and the direct, hands-on project execution of our most complex, end-to-end Data…
Added 1 min ago
Launch Manager - 9981
MSA Safety Inc.
Cranberry Township, PA
…create & deliver formal presentations. Ability to translate technical and non-technical communications based on audience. 5. MS degree may be substituted for up to 2 years of relevant…
Added 1 min ago
Major Projects Manager
Middough, Inc.
Cranberry Township, PA
Major Projects Manager - Position and Responsibilities As a Major Projects Manager (MPM) with Middough, you will be responsible for the overall development, planning and execution of large…
Added 2 mins ago
Associate Project Manager (Electrical Construction)
IB ABEL INC.
York, PA
Added 2 mins ago
Value Management Program Manager - Materials Management- Lancaster General Hospital
Penn Medicine
Lancaster, PA
The Department of Materials Management at Lancaster General Hospital is seeking a Full-Time Value Management Program Manager to join their team:
Added 2 mins ago
PM
Administrative Coordinator - part time at Lancaster location
Penn Medicine
Lancaster, PA
- Part-time
…academic medical center means collaboration with top clinical, technical and business professionals across all…
Added 2 mins ago
Machine Operator INJ, BM & DS
Amcor Rigid Packaging
Allentown, PA
…related duties as directed by the Shift Supervisor/Production Manager. Reporting Relationship This position reports to the Shift Supervisor. Level of Authority & Authorization "You have the…
Added 2 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Harrisburg, PA
…ideal candidate will possess a combination of functional and technical expertise, as well as a demonstrated ability to work collaboratively with both technical and non-technical partners.…
Added 2 mins ago
Associate Product Manager
FranklinCovey
Harrisburg, PA
2+ years of experience in product management, product operations, technical program management, implementation, solutions consulting, or a similar role at a software or technology company
Added 2 mins ago
Product Operations Specialist
FranklinCovey
Harrisburg, PA
2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization
Added 2 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Harrisburg, PA
Do you love driving complex technical initiatives and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and…
Added 2 mins ago
C
Project Manager - Fleet
CBRE
Harrisburg, PA
- $90,000 to $110,000 USD / year
As a CBRE Project Manager on theIntegrated Fleet Services (IFS) team, you'll run fleet telematics and vehicletechnology programs across North America, from technician mobilization…
Added 2 mins ago
Senior Manager, Commercial Analytics & Reporting
ThermoFisher Scientific
Pittsburgh, PA
The Senior Manager, Commercial Analytics & Reporting leads CMD's Commercial Analytics function, translating commercial strategy into scalable analytics solutions that enable data-driven…

NetApp

CAP Manager - Second Shift

Morrisville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Job Summary

Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team!

CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities.

In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality.

This position is a hybrid, 3-day in office position from either our NetApp Office in Wichita, KS or Durham/RTP, NC .

This position is the second shift (Monday - Friday from 3pm ET - 11pm ET).

Key Responsibilities

Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals
Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value
Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities
Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements
Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement
Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes
Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats
Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives
Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals
Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency
Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals

Job Requirements

Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations
Develop and maintain strong relationships with key cross-functional stakeholders
Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs
Communicate effectively under pressure, regardless of audience or issue complexity
Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency
Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions
Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires
Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions
Embrace a growth mindset, viewing challenges as opportunities to learn and grow
Collaborate and leverage the strengths of others to achieve better outcomes
Foster an environment where others feel inspired to be their best selves
Possess strong time management skills to handle multiple complex issues simultaneously across various time zones
Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements
Learn core technical knowledge of NetApp products and solutions

Desired Experience and Education

History of at least 8-10 years’ work experience in the high-tech industry *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience
Proven record of leading globally distributed teams in support of Fortune 500 companies
Demonstrated ability in restoring and/or maintaining trust with customers at all levels
Extensive experience owning and resolving complex and/or critical situations
Strong background in delivering high-quality output to executive audiences
Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes
Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies

136274

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

Apply About employer

More about this job

Skills

Leadership
Process improvement
Customer service
Adaptability
Communication skills
Time management
Microsoft 365
Recruitment

Report this job