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Associate Director, Clinical Pharmacology Modeling and Simulation Oncology
GlaxoSmithKline LLC
Upper Providence, PA
- $147,675 to $246,125 USD / year
…decisions through innovation, expertise, and influence. As Manager or Associate Director, CPMS, you will be part of a science-driven group delivering clinical pharmacology and modeling and…
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Account Manager
Staff Management | SMX
Elizabethtown, PA
- $60,573.66 to $75,717.08 USD / year
In the role of Account Manager, you will be a leader at the center of the action. Responsible for overall site operations and managing a service team that consist of Account Supervisors and…
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Senior Technical Sales Specialist, ETF Capital Market Support
SEI INVESTMENTS COMPANY
Oaks, PA
Added 1 min ago
Data & AI Product Delivery Manager
AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing
Conshohocken, PA
Added 2 mins ago
Account Manager
CVS Health
Harrisburg, PA
…performance, facilitate cross-functional collaboration, and execute strategic initiatives that improve client, member, and partner experience. Responsibilities include monitoring…
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Senior Strategic Program Manager
Coinbase
Harrisburg, PA
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Added 2 mins ago
Commercial Enablement Manager
Norstella
Harrisburg, PA
The Commercial Enablement Manager is a commercially grounded performance partner responsible for translating Business Unit and portfolio priorities into field-ready execution while…
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Senior manager, assurance & risk advisory - internal audit (remote)
Forvis
Pittsburgh, PA
Added 2 mins ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
Pittsburgh, PA
Strong core consulting skills- strategic thinking, strategy content creation, innovative thinking on ways to improve global functioning of RRF assets, program management, senior stakeholder…
Added 2 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Philadelphia, PA · Pittsburgh, PA
…deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 2 mins ago
Data Science Manager, Gen AI - SFL Scientific
Deloitte
Pittsburgh, PA · Philadelphia, PA
Work You'll DoAs a Data Science Manager at SFL Scientific, you will develop and manage a team of developers to deliver novel solutions in the AI and GenAI domains. You will be responsible…
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Oracle Analytics FDI - Manager
Deloitte
Philadelphia, PA · Pittsburgh, PA
…platforms, operations, and processes that power their business. As a Manager, you will work with cross-functional teams to deliver innovative data, AI, and cloud-enabled solutions that…
Added 2 mins ago
Manager - Pricing & Contracts
Deloitte
Philadelphia, PA
As a Manager in Pricing & Contracting, you'll work on engagements in a collaborative, team-based environment, partnering directly with clients. You'll lead engagements that strengthen…
Added 2 mins ago
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Deloitte
Pittsburgh, PA · Philadelphia, PA
As a Senior Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy…
Added 2 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
Philadelphia, PA · Pittsburgh, PA
As Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy &…
Added 2 mins ago
Google Infrastructure and Security Lead Architect
Deloitte
Philadelphia, PA · Pittsburgh, PA
As a Google Cloud (GCP) Infrastructure & Security Lead Architect, you will serve as a strategic technical leader and trusted advisor for our enterprise clients, guiding them through complex…
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Senior Manager Data Lead
Deloitte
Philadelphia, PA · Pittsburgh, PA
Lead small engagements or key workstreams within large, complex data and analytics transformations for Healthcare clients
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Health Care Research Manager - Deloitte Center for Health Solutions
Deloitte
Pittsburgh, PA · Philadelphia, PA
What You will Do: As a Research Manager of the Center for Health Solutions, you will:
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Life Sciences Research Manager - Deloitte Center for Health Solutions
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Philadelphia, PA · Pittsburgh, PA
What You will Do: As a Research Manager of the Center for Health Solutions, you will:
Added 2 mins ago
Program Manager III, Legal
Indeed
Philadelphia, PA
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
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Growth Platforms - Specialized Relationship Executive, Tax & Audit Cluster (Manager) - C_MAT
Deloitte
Philadelphia, PA · Pittsburgh, PA
As the Specialized Relationship Executive at the Manager level, you will lead Pod strategy-to-execution and relationship operations for a cluster of Prioritized Specialized alliances,…
Added 2 mins ago
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Manager Finance – Legal Entity Accounting & Reporting (Hybrid)
Aegon Asset Management
Philadelphia, PA
- $109,000 to $140,000 USD / year
…non-regulated legal entities and holding companies within a complex corporate structure. This role is accountable for the quality, accuracy and timeliness of legal entity financial results…
Added 2 mins ago
Converge for FSI - RAE, Lead Product Manager_Products & Platforms
Deloitte
Pittsburgh, PA · Philadelphia, PA
…stories, and lead technology execution within a modern and complex ecosystem. Prioritize strategic requests, contract and partner with external firms, execute changes in a high-quality…
Added 7 mins ago
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Security Account Manager
GardaWorld
Shippensburg, PA
- $58,000 USD / year
Step into the Dynamic Role of Security Account Manager at GardaWorld!
Added 30 mins ago
Senior Quality Manager
Ducommun
Huntsville, AR
The Senior Quality Manager provides strategic leadership and direction for the organization's Quality Management System (QMS), ensuring compliance with customer, regulatory, and industry…

NetApp

CAP Manager - Second Shift

Morrisville, NC, United States

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Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Job Summary

Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team!

CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities.

In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality.

This position is a hybrid, 3-day in office position from either our NetApp Office in Wichita, KS or Durham/RTP, NC .

This position is the second shift (Monday - Friday from 3pm ET - 11pm ET).

Key Responsibilities

Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals
Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value
Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities
Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements
Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement
Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes
Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats
Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives
Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals
Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency
Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals

Job Requirements

Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations
Develop and maintain strong relationships with key cross-functional stakeholders
Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs
Communicate effectively under pressure, regardless of audience or issue complexity
Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency
Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions
Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires
Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions
Embrace a growth mindset, viewing challenges as opportunities to learn and grow
Collaborate and leverage the strengths of others to achieve better outcomes
Foster an environment where others feel inspired to be their best selves
Possess strong time management skills to handle multiple complex issues simultaneously across various time zones
Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements
Learn core technical knowledge of NetApp products and solutions

Desired Experience and Education

History of at least 8-10 years’ work experience in the high-tech industry *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience
Proven record of leading globally distributed teams in support of Fortune 500 companies
Demonstrated ability in restoring and/or maintaining trust with customers at all levels
Extensive experience owning and resolving complex and/or critical situations
Strong background in delivering high-quality output to executive audiences
Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes
Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies

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We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

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More about this job

Skills

Leadership
Process improvement
Customer service
Adaptability
Communication skills
Time management
Microsoft 365
Recruitment

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