Jobs in the United States

25+ jobs

Save this search

Added just now
Associate Banker II - Flourtown PA (30 Hours)
TD Bank
Flourtown, PA
…job-related knowledge, geographic location, and other specific business and organizational…
Added just now
GL
Associate Director, Clinical Pharmacology Modeling and Simulation Oncology
GlaxoSmithKline LLC
Upper Providence, PA
- $147,675 to $246,125 USD / year
Business IntroductionAt GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and…
Added 1 min ago
Branch Manager, Collegeville Shopping Center Branch, Collegeville, PA
JPMorgan Chase
Collegeville, PA
You’ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager.
Added 1 min ago
Associate Banker II - Lionville PA (30 Hours)
TD Bank
Exton, PA
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 min ago
General Manager
Chipotle Mexican Grill
Monroeville, PA
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 1 min ago
Clinician Fellow - Cardiac Tele (West Shore)
UPMC
Mechanicsburg, PA
…partners with management in the achievement of a culture of excellence in professional nursing practice and patient care. The Clinician Fellow, under the direction of the Unit Director or…
Added 2 mins ago
PC
Fabricating Lead Person
Packing Corp of America
Lancaster, PA
- $28.34 USD / hour
…is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all…
Added 2 mins ago
Account Manager
CVS Health
Harrisburg, PA
…assigned partners and internal stakeholders, driving service excellence, issue resolution, partner accountability, and ongoing relationship…
Added 2 mins ago
C
Project Manager - Fleet
CBRE
Harrisburg, PA
- $90,000 to $110,000 USD / year
As a CBRE Project Manager on theIntegrated Fleet Services (IFS) team, you'll run fleet telematics and vehicletechnology programs across North America, from technician mobilization…
Added 2 mins ago
M
Director, Operations
Marriott
PITTSBURGH, PA
- $115,000 to $135,000 USD / year
…team and serves as the direct leader to each hotel General Manager, overseeing property performance, operational excellence, and brand alignment across the portfolio. This role is…
Added 2 mins ago
General Manager
Chipotle Mexican Grill
Pittsburgh, PA
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 2 mins ago
General Manager
Chipotle Mexican Grill
Pittsburgh, PA
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 2 mins ago
Manager - Finance Managed Services
Deloitte
Philadelphia, PA · Pittsburgh, PA
Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology…
Added 2 mins ago
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Deloitte
Pittsburgh, PA · Philadelphia, PA
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.
Added 2 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
Philadelphia, PA · Pittsburgh, PA
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.
Added 2 mins ago
Fund Reporting and Treasury Manager
Deloitte
Pittsburgh, PA · Mechanicsburg, PA · Philadelphia, PA
…environment? As an experienced Fund Reporting and Treasury Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 2 mins ago
Associate Banker II/Aramingo/Bilingual Spanish preferred
TD Bank
Philadelphia, PA
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 mins ago
Program Manager III, Legal
Indeed
Philadelphia, PA
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 2 mins ago
Leave & Accommodations Specialist
PCI Pharma Services
Philadelphia, PA
In collaboration with the benefits team, develop a harmonized approach to the leave of absence program, including tracking systems, communications, dashboards, and enhanced employee…
Added 2 mins ago
Endoscopy Clinical Specialist
Medtronic
Philadelphia, PA
Support Commercial Excellence Department when needed by participating in and conducting product training, as needed for the existing sales force and newly hired Account Managers to develop…
Added 14 mins ago
NA
Crop Consultant
Nutrien Ag Solutions
Yuma, CO
- $60,000 to $80,000 USD / year
…more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit…
Added 30 mins ago
Senior Quality Manager
Ducommun
Huntsville, AR
The Senior Quality Manager partners with Operations, Engineering, Supply Chain, Program Management, Human Resources, and Executive Leadership to improve product quality, reduce cost of poor…
Added 41 mins ago
General Manager
Chipotle Mexican Grill
Columbia, MO
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 41 mins ago
Sourcing Manager (Contract Negotiator)
Edward Jones
St. Louis, MO
The Sourcing Manager is responsible for negotiating supplier contracts on behalf of business units, with a primary focus on medium-to-high value and moderately complex sourcing initiatives.…
Added 41 mins ago
Digital Resiliency Manager
Edward Jones
St. Louis, MO
…the strategies, documentation, testing and automation of tech business continuity and disaster recovery analysis and planning. This motivated and driven individual will drive the…

NetApp

CAP Manager - First Shift

Morrisville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 4, 2026

Original job description

Job Summary

Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team!

CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities.

In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality.

This position is a hybrid, 3-day in office position from either our NetApp Office in Wichita, KS or Durham/RTP, NC .

This position is the first shift (Monday - Friday from 7am ET - 4pm ET).

Key Responsibilities

Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals
Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value
Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities
Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements
Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement
Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes
Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats
Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives
Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals
Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency
Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals

Job Requirements

Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations
Develop and maintain strong relationships with key cross-functional stakeholders
Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs
Communicate effectively under pressure, regardless of audience or issue complexity
Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency
Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions
Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires
Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions
Embrace a growth mindset, viewing challenges as opportunities to learn and grow
Collaborate and leverage the strengths of others to achieve better outcomes
Foster an environment where others feel inspired to be their best selves
Possess strong time management skills to handle multiple complex issues simultaneously across various time zones
Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements
Learn core technical knowledge of NetApp products and solutions

Desired Experience and Education

History of at least 8-10 years’ work experience in the high-tech industry *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience
Proven record of leading globally distributed teams in support of Fortune 500 companies
Demonstrated ability in restoring and/or maintaining trust with customers at all levels
Extensive experience owning and resolving complex and/or critical situations
Strong background in delivering high-quality output to executive audiences
Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes
Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies

136267

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

Apply About employer

More about this job

Skills

Leadership
Process improvement
Customer service
Adaptability
Communication skills
Time management
Microsoft 365
Recruitment

Report this job