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Assistant Community Manager
Arden Property Group Inc.
Menomonee Falls, WI
- $24 to $26 USD / hour
The Assistant Community Manager plays an integral role in the operations of the multifamily community. The Assistant Community Manager is tasked with providing a range of accounting,…
Added 1 min ago
AD
Senior Product Manager
Alzheimer's Disease Data Initiative
Seattle, WA
- $200,000 to $210,000 USD / year
We are looking for a Senior Product Manager to own the Alzheimer's Disease Workbench (AD Workbench), our secure, cloud-based data platform for ADRD research. You'll be accountable for AD…
Added 12 mins ago
HI
Registered Pharmacist- Hourly (Part Time)
Hy-Vee Inc
Springfield, MO
- Part-time
Assist the HBC manager with ordering and merchandising over-the-counter products
Added 17 mins ago
Contracting Officer Representative
Centers for Medicare & Medicaid Services
Woodlawn, MD
Added 17 mins ago
Transmission System Operations Manager
Southern Maryland Electric Cooperative
Hughesville, MD
Southern Maryland Electric Cooperative has an immediate opening for a Transmission System Operations Manager. This position manages activities with NERC and PJM standards and regulations…
Added 17 mins ago
Deputy Operations Manager
CACI International
National Harbor, MD
Support the Operations Manager in preparing operational sections of Program Management Reviews (PMRs), status reports, and data calls, including metrics, incident trends, staffing updates,…
Added 17 mins ago
Registered Nurse - Community Living Center Inpatient/Continuing Care
Veterans Affairs, Veterans Health Administration
Perry Point, MD
Added 17 mins ago
Senior Technical Analyst System Administrator
Southern Maryland Electric Cooperative
Hughesville, MD
…assists with development, maintenance and implementation of risk management procedures. We are looking for a motivated, analytical, and dependable professional who takes initiative, enjoys…
Added 17 mins ago
Vice President of Cybersecurity & Chief Information Security Officer (CISO)
AeroVironment
Germantown, MD
…cybersecurity, information security governance, cyber risk management, and the protection of Controlled Unclassified Information (CUI), classified national security information, and other…
Added 17 mins ago
JH
Library Services Center Manager (Collection Services) - #Staff
Johns Hopkins University
Laurel, MD
- $68,165 to $119,615 USD / year
…This position reports to the Collections Services department manager, and collaborates with multiple library departments, such as, but not limited to, Access Services, Technical Services,…
Added 17 mins ago
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Senior Accountant
Marriott
Bethesda, MD
- $72,600 to $101,800 USD / year
Assist in drafting sections of the Management’s Discussion and Analysis in the Form 10-Q and Form 10-K.
Added 17 mins ago
Single Sailor Program Manager
Commander, Navy Installations
Annapolis, MD
Added 17 mins ago
Mgr. Embedded Software Engineer 3
Northrop Grumman
Baltimore, MD
Drive sustainable continuous improvement, including by collating and deriving insights from data
Added 17 mins ago
Health System Specialist
Veterans Affairs, Veterans Health Administration
Baltimore, MD
Added 18 mins ago
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Business Office Associate - Part Time
CarMax
CA
- Part-time
…a fast-paced, team-oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams - all while…
Added 19 mins ago
Manager / Director of Operations
Skorpios Technologies, Inc.
Temecula, CA
…expanding the technical organization and seeking Fab Operations Manager or Director depending on experience. These roles are critical in developing the next generation of disruptive III-V…
Added 19 mins ago
Sr. Manager, EAP, EAP
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
…for environmental excellence across our operations. As Senior Manager, Global Air & Energy Programs, you own Amazon's global air & energy strategy and are accountable for steering Amazon…
Added 24 mins ago
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Manager, Mid-Market Solutions Consulting
Ramp
New York City, NY
- $195,000 to $268,000 USD / year
As the Manager, Mid-Market Solutions at Ramp, you will lead and develop a high-performing team of Solutions Consultants supporting Mid-Market prospects and customers. You will establish the…
Added 25 mins ago
QUALITY ASSURANCE AUDITOR | MON-FRI
PCI Group Inc
Irving, TX
Report quality issues, discrepancies, or procedural gaps to the Quality Assurance Manager or other management.
Added 25 mins ago
Software Engineer Intern - Arango Cookbooks
Arango
Remote, United States
Arango delivers a unified, natively multimodel contextual data platform that powers AI agents, assistants, and applications with the unified, current, and trusted business context needed to…
Added 34 mins ago
TT
Finance Agent Orchestration Manager
True Talent Solutions Partners
San Francisco, CA
- $133,000 to $160,000 USD / year
- Maintain accurate investment data, valuations, and portfolio company records.
Added 35 mins ago
T
Ops Site Manager
TEKsystems
St Francisville, LA
- $80 to $85 USD / hour
The Ops / Site Manager leads the Suppliers on-site critical-facilities program and is accountable for the safe and reliable operation of the sites critical environment. This person serves…
Added 35 mins ago
Patient Access Rep - Ochsner Therapy and Wellness - Raceland
Ochsner Health
Raceland, LA
…obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assist in accurate reimbursement while recognizing the necessity of…
Added 35 mins ago
Manager Mission Assurance - NDI
Northrop Grumman
Lake Charles, LA
Northrop Grumman is seeking experienced Mission Assurance Manager 1, Nondestructive Test/Inspection (NDI) to support a maintenance program with Northrop Grumman in Lake Charles, LA. The…
Added 35 mins ago
Retail Merchandiser - Walmart
Acosta Group
BATON ROUGE, LA
…retailers in the world. You will be the main contact with store management and represent Acosta Group in your assigned…

NetApp

CAP Manager - First Shift

Morrisville, NC, United States

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Job details

Posting language: English
Posted: Oct 4, 2026

Original job description

Job Summary

Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team!

CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities.

In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality.

This position is a hybrid, 3-day in office position from either our NetApp Office in Wichita, KS or Durham/RTP, NC .

This position is the first shift (Monday - Friday from 7am ET - 4pm ET).

Key Responsibilities

Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals
Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value
Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities
Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements
Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement
Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes
Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats
Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives
Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals
Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency
Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals

Job Requirements

Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations
Develop and maintain strong relationships with key cross-functional stakeholders
Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs
Communicate effectively under pressure, regardless of audience or issue complexity
Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency
Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions
Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires
Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions
Embrace a growth mindset, viewing challenges as opportunities to learn and grow
Collaborate and leverage the strengths of others to achieve better outcomes
Foster an environment where others feel inspired to be their best selves
Possess strong time management skills to handle multiple complex issues simultaneously across various time zones
Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements
Learn core technical knowledge of NetApp products and solutions

Desired Experience and Education

History of at least 8-10 years’ work experience in the high-tech industry *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience
Proven record of leading globally distributed teams in support of Fortune 500 companies
Demonstrated ability in restoring and/or maintaining trust with customers at all levels
Extensive experience owning and resolving complex and/or critical situations
Strong background in delivering high-quality output to executive audiences
Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes
Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies

136267

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

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More about this job

Skills

Leadership
Process improvement
Customer service
Adaptability
Communication skills
Time management
Microsoft 365
Recruitment

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