Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Boca Raton, FL
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
Added 6 mins ago
Talent Management Specialist (Level 3 or 4)
Northrop Grumman
Melbourne, FL
Strong skill set in data analysis and project/program management; high attention to detail to ensure accuracy in talent data and deliverables.
Added 6 mins ago
CG
ORDER BUILDER (FULL TIME)
Compass Group, North America
Melbourne, FL
- $14.5 to $15.5 USD / hour
- Full-time
Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space to grow. With us, you’ll gain the skills needed for entry-level management. We want to see…
Added 6 mins ago
Product Manager
Meta
Tallahassee, FL
Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for Product Managers who value moving…
Added 6 mins ago
Product Manager
Meta
Tallahassee, FL
Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product…
Added 6 mins ago
O
Supplier Sourcing Program Manager 2
Oracle
Tallahassee, FL
- $66,200 to $132,400 USD / year
This role leads end-to-end order execution from purchase through delivery in OCI data centers, ensuring on-time, right-first-time delivery. The PM drives inventory optimization and…
Added 6 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Tallahassee, FL
Integrate relevant data and information and apply the findings to positively impact the ServiceNow strategy and share key insights and actions based on data and metrics.
Added 6 mins ago
Senior Strategic Program Manager
Coinbase
Tallahassee, FL
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 6 mins ago
Media Buyer
Lumen
Tallahassee, FL
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure,…
Added 6 mins ago
Associate Product Manager
FranklinCovey
Tallahassee, FL
As an Associate Product Manager, you'll help build this work and help it land. Part of the role is classic product work: discovery, requirements, testing, and launch. An equally important…
Added 6 mins ago
Product Operations Specialist
FranklinCovey
Tallahassee, FL
Assist in establishing and tracking the function's operating metrics by maintaining baseline data and summarizing realized impact.
Added 7 mins ago
Commercial Enablement Manager
Norstella
Tallahassee, FL
…like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s…
Added 7 mins ago
Delivery Manager, AI products
Deloitte
Tampa, FL
Product Engineering OrganizationOverviewAs a Delivery Manager, you hold program-level execution accountable on a day-to-day basis within Deloitte's Product Engineering organization, one or…
Added 7 mins ago
Principal Technical Program Manager - Graphite Payments
JPMorgan Chase
Tampa, FL
As a Principal Technical Program Manager within Commercial and Investment BankPayments Technology team, you will lead end-to-end programs that span multiple business areas and regions. You…
Added 7 mins ago
CG
SENIOR FLOOR TECHNICIAN (FULL TIME)
Compass Group, North America
Tampa, FL
- $23.49 USD / hour
- Full-time
· Discount Marketplace & Employee shopping program
Added 7 mins ago
Technology Project Manager III - Payments, Global Banking
JPMorgan Chase
Tampa, FL
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness…
Added 7 mins ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
Tampa, FL · Jacksonville, FL
…of new opportunities, analyse quantitative and qualitative data, lead and coach team of managers, and proactively communicate with stakeholders. They will be required to demonstrate solid…
Added 7 mins ago
TW
Product Manager (Project Hire)
The Walt Disney Company
Orlando, FL
- $111,900 to $150,000 USD / year
The Product Manager role is a member of the Technology team responsible for leading the strategic direction of digitally led initiatives within Disney Experiences. The team runs all aspects…
Added 7 mins ago
Senior Sales Representative - Pelvic Health- Orlando, FL
Medtronic
Orlando, FL
Added 7 mins ago
TW
Senior Product & Agile Coach
The Walt Disney Company
Orlando, FL
- $148,300 to $218,700 USD / year
Relevant industry Agile and Product Management qualifications (e.g. AIPMM Certified Product Manager, Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), SAFe Program Consultant…
Added 7 mins ago
Assistant Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
Jacobs is the #1-ranked design firm on ENR’s Top 500 Design Firms list - for the seventh consecutive year - and the #1 Program Management firm globally (ENR, 2026). We are not riding the…
Added 7 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Tampa, FL · Miami, FL
…deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 7 mins ago
Data Science Manager, Gen AI - SFL Scientific
Deloitte
Tampa, FL · Jacksonville, FL · Miami, FL
…programs that transform our clients' businesses. We are hiring a Data Science Manager to support the technical design, development, and deployment of novel AI solutions across healthcare,…
Added 7 mins ago
Oracle Analytics FDI - Manager
Deloitte
Tampa, FL · Miami, FL
…platforms, operations, and processes that power their business. As a Manager, you will work with cross-functional teams to deliver innovative data, AI, and cloud-enabled solutions that…
Added 7 mins ago
Manager - Pricing & Contracts
Deloitte
Miami, FL
Manager - Pricing & Contracting (Government Pricing & Market Access)

NetApp

CAP Manager - First Shift

Morrisville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 4, 2026

Original job description

Job Summary

Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team!

CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities.

In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality.

This position is a hybrid, 3-day in office position from either our NetApp Office in Wichita, KS or Durham/RTP, NC .

This position is the first shift (Monday - Friday from 7am ET - 4pm ET).

Key Responsibilities

Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals
Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value
Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities
Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements
Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement
Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes
Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats
Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives
Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals
Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency
Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals

Job Requirements

Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations
Develop and maintain strong relationships with key cross-functional stakeholders
Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs
Communicate effectively under pressure, regardless of audience or issue complexity
Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency
Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions
Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires
Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions
Embrace a growth mindset, viewing challenges as opportunities to learn and grow
Collaborate and leverage the strengths of others to achieve better outcomes
Foster an environment where others feel inspired to be their best selves
Possess strong time management skills to handle multiple complex issues simultaneously across various time zones
Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements
Learn core technical knowledge of NetApp products and solutions

Desired Experience and Education

History of at least 8-10 years’ work experience in the high-tech industry *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience
Proven record of leading globally distributed teams in support of Fortune 500 companies
Demonstrated ability in restoring and/or maintaining trust with customers at all levels
Extensive experience owning and resolving complex and/or critical situations
Strong background in delivering high-quality output to executive audiences
Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes
Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies

136267

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.

Apply About employer

More about this job

Skills

Leadership
Process improvement
Customer service
Adaptability
Communication skills
Time management
Microsoft 365
Recruitment

Report this job