Jobs in the United States

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Added 3 mins ago
2027 Associate Electrical RF Engineer - Plymouth MN
Northrop Grumman
Plymouth
Identify and resolve board- and system-level electrical performance, interface, component, and integration issues.
Added 4 mins ago
Principal / Sr Principal Engineer Aeronautical
Northrop Grumman
Edwards AFB
Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal.
Added 4 mins ago
Electrical Engineer / Principal Electrical Engineer - 11185-1
Northrop Grumman
Roy
Northrop Grumman Strategic Deterrent Systems division is seeking a Principal Electrical Engineer / Electrical Engineer for the Air Vehicle Equipment (AVE) Integration and Test (I&T) Lab…
Added 4 mins ago
Principal/ Sr. Principal Electronic Network Engineer
Northrop Grumman
San Diego
Northrop Grumman Aeronautics Systems is looking to add a Principal or Sr. Principal Electronic Network Engineer to join our team in Rancho Bernardo, CA, The candidate should be a…
Added 4 mins ago
Principal/Sr. Principal Cyber Systems Engineer
Northrop Grumman
San Antonio
Northrop Grumman Mission Systems has an opening for a Principal or Sr. Principal Cyber Systems Engineer to join the K2 program. We are seeking a skilled and motivated engineer to support…
Added 4 mins ago
Sentinel - Systems Engineer - Support Systems Integration
Northrop Grumman
Roy · Colorado Springs
Northrop Grumman Defense Systems is seeking to hire a Systems Engineer – Support Systems Integration (Level 2) to join its team. This position is in Roy, UT or Colorado Springs in support…
Added 4 mins ago
Sentinel - Principal Systems Engineer - Support Systems Integration
Northrop Grumman
Roy · Colorado Springs
Northrop Grumman Defense Systems is seeking to hire a Principal Systems Engineer – Support Systems Integration (Level 3) to join its team. This position is in Roy, UT in support of the…
Added 4 mins ago
Sentinel - Principal Systems Engineer - Support Systems Integration
Northrop Grumman
Roy · Colorado Springs
Northrop Grumman Defense Systems is seeking to hire a Principal Systems Engineer – Support Systems Integration (Level 3) to join its team. This position is in Roy, UT or Colorado Springs,…
Added 4 mins ago
Sentinel Cyber Software Engineer Lead - 20458
Northrop Grumman
Roy
Northrop Grumman Defense Systems would like you to join our team as a Staff Software Engineer. This position will be located in Roy, UT and will support the Sentinel Program. Northrop…
Added 5 mins ago
Systems Engineer Level 3 / 4
Northrop Grumman
Cape Canaveral
…with providing the skills, innovative technologies to develop, design, produce and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter.…
Added 5 mins ago
2027 Associate Flight Software Engineer - Manhattan Beach CA
Northrop Grumman
Manhattan Beach
Contribute to technical development, system integration, verification and validation for complex space systems
Added 5 mins ago
2027 Associate Mission Assurance Engineer
Northrop Grumman
San Diego
Understand and review all necessary product and system documentation to ensure process compliance and requirement needs are met.
Added 5 mins ago
Mid-Level Electrical Engineer - Factory Support (Sign On Bonus)
BAE Systems
Merrimack, NH
BAE Systems is seeking a mid-level Electrical Engineer to join our factory team in Merrimack, New Hampshire!
Added 7 mins ago
Senior Technical Designer - New Glenn
Blue Origin Personnel, LLC
United States
Design and maintain product definition by preparing design layouts and drawings, modifying existing designs and resolving design discrepancies
Added 7 mins ago
RF Communication Systems Engineer II
Blue Origin Personnel, LLC
Reston, VA
Experience in a complex system lifecycle – requirement definition, design, implementation, integration, verification, and validation.
Added 7 mins ago
Sr. Automation Controls Engineer
Blue Origin Personnel, LLC
Denver, CO · Huntsville, AL
We are looking for an experienced Automation Controls Engineer who brings deep hands-on expertise in industrial controls design and automation systems integration - someone who thrives in a…
Added 17 mins ago
Jr.-Level Full-Stack AI Engineer
CGI Technologies and Solutions, Inc.
Knoxville, TN
This opportunity is ideal for an emerging engineer who thrives in a fast-paced, collaborative environment and brings a strong sense of ownership, technical curiosity, and a product-focused…
Added 17 mins ago
Mid-Level Full-Stack AI Engineer
CGI Technologies and Solutions, Inc.
Knoxville, TN
CGI is seeking an experienced and innovative Mid-Level Full-Stack AI Engineer to join our growing AI engineering team. In this role, you will lead the design, development, and deployment of…
Added 18 mins ago
HP
Senior/Staff Embedded Software Engineer
Heron Power
Scotts Valley, CA
- $140,000 to $220,000 USD / year
As a Senior/ Staff Embedded Software Engineer, you will be a key technical force behind Heron's embedded firmware platform - driving architecture decisions, raising the bar on quality and…
Added 19 mins ago
Staff R&D Engineer
Stryker Employment Company, LLC
Waltham, MA
Drive system integration, verification, and validation activities and resolve complex product design issues using engineering analysis and technical judgment.
Added 25 mins ago
Senior Manufacturing Engineer
Rondo Energy
Alameda, CA
We are looking for a hands-on Manufacturing Engineer to lead the development, optimization, and scale-up of the assembly processes behind our modular thermal battery system, taking it from…
Added 26 mins ago
W
(USA) Principal, Software Engineer, Information Security
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
The Principal Software Engineer, Information Security, leads the design and implementation of secure, scalable software solutions aligned with business objectives. This role requires…
Added 26 mins ago
W
(USA) Distinguished, Systems and Infrastructure Engineer, Information Security
Walmart
BENTONVILLE, AR
- $130,000 to $260,000 USD / year
As a Distinguished Systems and Infrastructure Engineer in Information Security, you will lead the design and implementation of scalable, secure infrastructure solutions across complex…
Added 26 mins ago
Software QA Engineer Lead
Fortive
Remote, United States
The QA Lead Engineer provides strategic technical leadership for quality assurance efforts, ensuring the reliability, security, and compliance of scalable healthcare SaaS applications. This…
Added 32 mins ago
Lead Project Engineer - Aircraft Surveillance
Real Time Consulting, LLC
Phoenix, AZ
- Support system architecture development, design trade studies, preliminary and detailed design efforts, system integration, testing, qualification, and production transition activities

NetApp, Inc.

Technical Support Engineer

Morrisville, NC, United States

The target salary range for this position is 125,000 - 135,000 USD.

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Job details

Pay: The target salary range for this position is 125,000 - 135,000 USD.
Posting language: English
Posted: Nov 3, 2026

Original job description

Short Description

Technical Support Engineer 4 / Escalation Engineer with Ontap, DP, NAS, SAN, Performance expertise in Storage Industry.

Role Overview:

Provides technical support to customers and partners. The Technical Support Engineer ensures mission‑critical systems operate smoothly by diagnosing, troubleshooting, repairing, and debugging NetApp products. The role handles complex issues escalated beyond first‑line support and requires strong hardware and software expertise, a proactive problem‑solving mindset, and a commitment to excellent customer service. Occasionally designs and deliver technical training/brown-bags. Reports design and reliability problems or code issues to software engineering. A strong interest in AI and openness to using AI‑driven tools is considered an added value. Person should be willing to work during weekends night shift for Fri, Sat, Mon to manage high critical/Priority customer calls/cases managed through the queues.

Job Requirements

Good written and verbal communication skills.

• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations, also coordinate and collaborate with other GEO peers.

Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Understanding of AI tools, systems and practices.

Key Responsibilities:

Address technical issues unresolved by initial NetApp product support.

• Collaborate with other NetApp Technical Support teams or escalate cases to Engineering for complex problems.

Create knowledge base articles to share information and best practices.

• Specialize in NetApp Ontap architecture, Core, Hardware, WAFL, NAS, SAN, Performance areas developing deep technical expertise.

Troubleshoot challenging technical issues, always prioritizing excellent customer service.

Technical Skills Preferred:

Data Protection & Backup Expertise: Enterprise backup tools, Replications technologies, backup strategies, recovery concepts

• Storage Systems: NetApp Ontap Architecture, Core, Hardware, SAN (iSCSI/FC), NAS (NFS, CIFS/SMB), object storage (S3)

Networking Fundamentals: TCP/IP, VLANs, routing
Virtualization & Platform Integration : (Vmware and Container Storage)
Cloud & Hybrid Storage: General knowledge of various cloud concepts including S3, Blob, EBS...

• Operational & Troubleshooting Skills: Root cause analysis across storage, network, and backup layers and Performance analysis

Additional exposure such as:

UNIX/Linux configuration, administration and technical support
Microsoft Windows environment configuration, system administration and technical support

• The interoperability of some enterprise applications (such as Oracle, SAP, Microsoft Exchange or Microsoft SQL Server) with storage systems and solutions

Server, and Desktop Virtualization Solutions (such as VMware, Hyper-V, XenServer ...)
Backup Solutions with enterprise applications

• Snapshot/ShadowCopy technology

Education

• Minimum 10 years in a similar technical support role.

Bachelor’s degree in Engineering or Computer Science, or equivalent experience.

• Demonstrated passion and ability to learn new technologies quickly.

Strong teamwork, creativity, and a proactive approach to problem-solving.
Ability to multi-task, manage workload, and prioritise based on business impact.
Aptitude for learning and applying new technologies in customer-facing environments.
Adherence to standard engineering principles and practices.

The target salary range for this position is 125,000 - 135,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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