Jobs in the United States

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Ratings Operations Specialist, Denver, CO
STANDARD & POOR'S FINANCIAL SERVICE
CO
Complete key steps of the end-to-end ratings process for low- and medium-complexity transactions independently, maintaining pace and precision to meet customer and business needs
Added 2 mins ago
Student: Safety & Health Assistant
Space Dynamics Laboratory
North Logan, UT
…crane-use logs and other equipment under the purview of the Safety office. Additional responsibilities will include performing sampling for chemical and physical hazards, writing reports…
Added 2 mins ago
Channel Development Representative - Palo Alto
Arrow Electronics
Millcreek, UT
Responsible for the day-to-day sales support and customer service activities for assigned accounts, territory, or product(s). Focuses on growing and developing new business; proactively…
Added 2 mins ago
OBGYN PRN SGRH
Intermountain Health
St George, UT
To provide medical expertise to support patients in living the healthiest lives possible.
Added 2 mins ago
Director Supply Chain Business Operations
Intermountain Health
Midvale, UT
Working under the direction of the Business Applications AVP, this position provides enterprise-wide transformational leadership to operational initiatives for information technology to…
Added 2 mins ago
Purchasing Associate/Buyer
KIHO MILITARY ACQUISITION CONSULTING, INC.
LAYTON, UT
Expertise and Functions Execute the end-to-end procurement process from Purchase Requisition (PR) through Purchase Order (PO) closeout Collaborate with Supply Chain, Program Management,…
Added 2 mins ago
AI Enablement Specialist
FranklinCovey
Draper, UT
…who sit closest to the work, identify where AI can solve real business needs, and help them build, adjust and adopt their own solutions. With a customer first mentality, this role requires…
Added 2 mins ago
AE
Senior Associate - Digital Product Management (Banking COE)
American Express
Sandy, UT
- $89,250 to $150,250 USD / year
Translate business, platform, and data requirements into clear documentation, including data flows and process maps
Added 2 mins ago
Manager Cybersecurity 2 - 19846 - Roy Utah
Northrop Grumman
Roy, UT
Establish and oversee program control processes that mitigate risk and support system Assessment and Authorization (A&A). This includes process support, analysis, coordination, security…
Added 2 mins ago
Sentinel - Principal Material Process Engineer
Northrop Grumman
Roy, UT
…join our team. This position will be located at Roy, UT to support the Sentinel (GBSD) program in the Strategic Deterrent Systems (SDS) Division. Northrop Grumman supports the Air Force’s…
Added 2 mins ago
Talent Management Specialist (Level 3 or 4)
Northrop Grumman
Roy, UT
Northrop Grumman Corporate Office is seeking candidates for a Talent Management Specialist (Organizational Development Representative) role to help drive the enterprise talent readiness…
Added 2 mins ago
Material Handler I - 10-Hour Day
ThermoFisher Scientific
Logan, UT
…production departments. You will safely carry out the warehouse process by closely following the Standard Operating Procedures, Work Instruction Documents, and work orders as they relate to…
Added 2 mins ago
VP Insurance Product Design & Implementation - Government Markets
Highmark Health
Salt Lake City, UT
…regulatory and operational insights, during strategy and design process for new and enhanced solutions, products and benefits. Partners with enGen and other functional business areas to…
Added 2 mins ago
Packaging Engineer
Reckitt
Salt Lake City, UT
…Development Manager. The role provides technical packaging support and leadership on multiple projects from concept through commercialization. Scope includes package component maintenance,…
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Water Quality Supervisor
Salt Lake City Corporation
Salt Lake City, UT
…multi-task and function independently, with oversight. Both office duties and fieldwork are required on a regular…
Added 2 mins ago
Account Manager
CVS Health
Salt Lake City, UT
The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including…
Added 2 mins ago
Director of Risk Adjustment Regulatory Audits
Humana
Salt Lake City, UT
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet…
Added 2 mins ago
Special Project Asst Hourly
Salt Lake City Corporation
Salt Lake City, UT
Incumbent conducts research, data collection, and assists department management with technical support needed to advance various administrative projects and initiatives. Performs analysis,…
Added 2 mins ago
Career Advancement & Enrollment Engagement
University of Utah
Salt Lake City, UT
…enrollment, recruiting, and engagement initiatives across graduate business programs and Executive Education. Working collaboratively with program leadership, enrollment teams, and other…
Added 2 mins ago
Clinical Research Coordinator
University of Utah
SALT LAKE CITY, UT
…Research Coordinator within the Population Sciences Trials Office and Adapt team at Huntsman Cancer Institute. This role partners with Principal Investigators to support high-quality,…
Added 2 mins ago
CU
Svc Business Mgr
Canon USA & Affiliates
Salt Lake City, UT
- $112,900 to $181,800 USD / year
Drive process improvements through documented business plans; including return on investment (ROI) estimates.
Added 2 mins ago
Health System Specialist (C&P)
Veterans Affairs, Veterans Health Administration
Salt Lake City, UT
Added 2 mins ago
Cyber Operate Manager - IAM PBAC Architect/Engineer
Deloitte
Salt Lake City, UT
…engineering with technical leadership to strengthen security, support regulatory compliance, and help clients manage access at…
Added 3 mins ago
Assistant Project Manager - AI Data Centers
Jacobs
Salt Lake City, UT
Support business development pursuits: contribute to technical proposals, BOE development, staffing plans, and client presentations for Data Center and Advanced Manufacturing opportunities.
Added 3 mins ago
SAP IS U CRM Consultant -Project-Enterprise Solutions
Deloitte
Salt Lake City, UT
Support business process analysis, procedure development, workflow optimization, issue resolution, testing,

NetApp, Inc.

CAP Manager - Second Shift

Wichita, KS, United States

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13703594 ## Job Summary Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApps Customer Assurance Program (CAP) team! CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities. In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp\'s support quality. This position is a hybrid, 3-day in office position from either our NetApp Office inWichita, KS or Durham/RTP, NC. This position is the second shift (Monday - Friday from 3pm ET - 11pm ET). ## Key Responsibilities - Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApps strategic goals - Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value - Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities - Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements - Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement - Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes - Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats - Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApps strategic objectives - Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals - Identify systemic trends and root causes of escalations, driving improvements across People, Processes, and Products to enhance customer satisfaction and operational efficiency - Lead or contribute to CAP\'s continuous improvement initiatives and strategic projects, aligning outcomes with NetApps organizational vision and goals ## Job Requirements Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations Develop and maintain strong relationships with key cross-functional stakeholders Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs Communicate effectively under pressure, regardless of audience or issue complexity Embody a \"whatever it takes\" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions Embrace a growth mindset, viewing challenges as opportunities to learn and grow Collaborate and leverage the strengths of others to achieve better outcomes Foster an environment where others feel inspired t