Jobs in the United States

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Added 13 mins ago
Retail - PT Sales and Service Manager
Michaels
KNOX-MARYVILLE, TN
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 13 mins ago
Contracts Manager-Kiewit Nuclear Solutions-Oak Ridge, TN
Kiewit
Oak Ridge, TN
Kiewit Nuclear Solutions team has an immediate opening for an experienced Contracts Manager in our growing District. You will be part of our rapidly growing nuclear solutions business…
Added 14 mins ago
Manager - Finance Managed Services
Deloitte
Nashville, TN
Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology…
Added 14 mins ago
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Deloitte
Nashville, TN · Memphis, TN
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.
Added 14 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
Nashville, TN · Memphis, TN
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.
Added 14 mins ago
Sr. Mgr, EAP, EAP
Amazon
Nashville, TN
Amazon's Global Environmental Assurance and Protection team works to make Amazon the global benchmark for environmental excellence across our operations. As Senior Manager, Global Water…
Added 14 mins ago
Fund Reporting and Treasury Manager
Deloitte
Memphis, TN · Hermitage, TN · Nashville, TN
…environment? As an experienced Fund Reporting and Treasury Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 14 mins ago
Account Manager
CVS Health
Nashville, TN
…assigned partners and internal stakeholders, driving service excellence, issue resolution, partner accountability, and ongoing relationship…
Added 14 mins ago
Program Manager III, Legal
Indeed
Nashville, TN
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 14 mins ago
Assistant General Manager
Chipotle Mexican Grill
Nashville, TN
…our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a Guest Obsessed experience. At Chipotle, you’ll join a team that’s committed…
Added 14 mins ago
C
Project Manager - Fleet
CBRE
Nashville, TN
- $90,000 to $110,000 USD / year
As a CBRE Project Manager on theIntegrated Fleet Services (IFS) team, you'll run fleet telematics and vehicletechnology programs across North America, from technician mobilization…
Added 14 mins ago
Assistant Project Manager - AI Data Centers
Jacobs
Nashville, TN
…level - leading complex, multi-discipline programs as a Project Manager working alongside the most recognized Data Center clients in the industry. As a Project Manager, you will drive…
Added 29 mins ago
KC
Head Start Teacher Aide
Kitsap Community Resources
Bremerton, WA
- $20 USD / hour
…emotional, physical, and intellectual growth of children in the…
Added 30 mins ago
Sr. Mgr, EAP, EAP
Amazon
Bellevue, WA
Amazon's Global Environmental Assurance and Protection team works to make Amazon the global benchmark for environmental excellence across our operations. As Senior Manager, Global Water…
Added 30 mins ago
CC
Manager, Cloud Platform Engineering
Centene Corporation
Olympia, WA
- $102,900 to $190,500 USD / year
Key Details: Centene is seeking a Manager, Cloud Platform Engineering to lead a team responsible for cloud platform engineering, architecture enhancements, and operational excellence.…
Added 30 mins ago
AC
Project/Program Manager I
Aston Carter
Seattle, WA
- $40 to $42 USD / hour
Job Title: Project/Program Manager I Data Management Specialist (Sustainability Reporting)
Added 30 mins ago
Project Manager, Hotel Refurbishment
Carnival Cruise Line
Seattle, WA
Although the Project Manager does not have direct reports, they must lead and manage vendors and shipboard teams effectively. This role requires strong leadership skills to influence and…
Added 30 mins ago
TW
Senior Product & Agile Coach
The Walt Disney Company
Seattle, WA
- $148,300 to $218,700 USD / year
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative…
Added 44 mins ago
District Assistant Branch Manager
Herc Rentals
Chicago, IL
Collaborate with the District Manager and branch managers to drive operational excellence
Added 44 mins ago
Manager, Project Management - Card Partnerships
Capital One
Chicago, IL
As a Manager, Project Manager at Capital One in the Partnerships Tech and Operations team, you will drive strategy and execute on high priority projects for the company. You will be…
Added 1 hour ago
CAP Manager - Second Shift
NetApp, Inc.
Wichita, KS
Added 1 hour ago
Quality Manager (Olathe, Kansas (KS), US, 66061)
SPX
Olathe, KS
The Senior Quality Manager is responsible for implementing the quality strategy, systems, and performance initiatives across the Cooling business. This role ensures products and processes…
Added 1 hour ago
Retail Sales Manager
Michaels Stores, Inc.
United States
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 1 hour ago
Premier Banker- Merrick
TD Bank
Merrick, NY
Responsible for implementing TD’s client Identification Program (CIP) by collecting and verifying required customer identification information and performing other client Due Diligence and…
Added 1 hour ago
Store Manager I (Greenwich 12834, Washington County)
TD Bank
Greenwich, NY
The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and…

NetApp, Inc.

CAP Manager - Second Shift

Wichita, KS, United States

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13703594 ## Job Summary Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApps Customer Assurance Program (CAP) team! CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities. In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp\'s support quality. This position is a hybrid, 3-day in office position from either our NetApp Office inWichita, KS or Durham/RTP, NC. This position is the second shift (Monday - Friday from 3pm ET - 11pm ET). ## Key Responsibilities - Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApps strategic goals - Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value - Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities - Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements - Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement - Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes - Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats - Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApps strategic objectives - Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals - Identify systemic trends and root causes of escalations, driving improvements across People, Processes, and Products to enhance customer satisfaction and operational efficiency - Lead or contribute to CAP\'s continuous improvement initiatives and strategic projects, aligning outcomes with NetApps organizational vision and goals ## Job Requirements Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations Develop and maintain strong relationships with key cross-functional stakeholders Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs Communicate effectively under pressure, regardless of audience or issue complexity Embody a \"whatever it takes\" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions Embrace a growth mindset, viewing challenges as opportunities to learn and grow Collaborate and leverage the strengths of others to achieve better outcomes Foster an environment where others feel inspired t