Client Onboarding Specialist
- Remote, United States
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Job details
- Posting language
- English
Original job description
At Nestifytech Solutions, We are seeking a detail-oriented Client Onboarding Specialist to guide new clients through a smooth, engaging, and successful implementation experience. You’ll coordinate internally and externally to ensure client goals are met from day one.
Responsibilities:
- Lead the onboarding process for new clients, from kickoff to go-live.
- Customize setup and training based on client use cases.
- Manage onboarding timelines, deliverables, and expectations.
- Troubleshoot issues and provide technical and procedural support.
- Collaborate closely with Product, Support, and Success teams.
Required Qualifications:
- 5+ years in onboarding, implementation, or project coordination roles.
- Strong organizational and client-facing communication skills.
- Experience with onboarding software or tools (e.g., Asana, Notion, Intercom).
- SaaS or B2B tech experience is a plus.