Jobs in the United States

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Added 1 hour ago
UAT Analyst
Hays
VA
This role supports a blended UAT model consisting of both manual and automation-assisted testing. The tester will perform hands-on UAT when appropriate and review screenshots and other…
Added 3 hours ago
Junior Data Engineer (5566)
SMX
Honolulu, HI
We are seeking a Data Science Consultant to support our Army Client.
Added 6 hours ago
Business Operations
Ephemeris Net
Oakland, CA
Scale with AI. Identify where AI and automation can take work off the team’s plate, and implement them thoughtfully.
Added 8 hours ago
Business Consulting_Supply Chain Procurement_Senior
EY
Columbus, OH · Cleveland, OH · Cincinnati, OH · Toledo, OH · Grandview Heights, OH · Akron, OH
…and technology. As a Digital Procurement Technology Senior Consultant, you will help clients design and deliver Source-to-Pay transformation programs using ZIP, GEP and other leading…
Added 9 hours ago
Power Platform Developer
eimagine
INDIANAPOLIS, IN
Design, build, test, and support Power Automate cloud flows and process automations, including approvals, notifications, scheduled, trigger-based, and instant flows, child flows, and error…
Added 9 hours ago
FT
Database Administrator
Franchise Tax Board
CA
- $6,513 to $10,537 USD / month
The Database Administrator serves as a consultant and technical primary point of contact throughout all phases of the system development life cycle, collaborating with customers, project…
Added 11 hours ago
Senior Business Analyst, NA Contact Center
ACE American Insurance Company
O Fallon, MO · Phoenix, AZ · Whitehouse Station, NJ
As a Senior Business Analyst, you will serve as a contact center subject matter expert and trusted business consultant, partnering with stakeholders to understand business needs, identify…
Added 12 hours ago
AI and Data Consultant Team Lead
Coretek Services
Remote, United States
Coretek is seeking an AI & Data Consultant, Team Lead to deliver client solutions and provide day-to-day leadership for consultants and contract delivery resources. You will remain hands-on…
Added 12 hours ago
Clinical Laboratory Scientist (Quality Manager)
Veterans Affairs, Veterans Health Administration
Big Spring, TX
…Allied Health Professional The CLS (Quality Manager) serves as a consultant, facilitator, trainer, and technical advisor to staff at all levels to ensure facility compliance with clinical…
Added 13 hours ago
Systems Analysis, Consultant
BSC
Oakland, CA · CA · Long Beach, CA · El Dorado Hills, CA · Lodi, CA · Rancho Cordova, CA · San Diego, CA · Woodland Hills, CA
Define system integration test scenarios and drive their automation.
Added 13 hours ago
Systems Engineer – Platform Deployment Operations
SPHERE Technology Solutions
Remote, United States
…as granular sudo rights instead of full sudo, research it, test it in our lab, and agree the…
Added 14 hours ago
Data & Analytics Lead Consultant
Allstate
Remote, United States
The Data & Analytics Lead Consultant provides strategic and technical leadership to deliver enterprise data and analytics capabilities that support business goals and enable trusted,…
Added 14 hours ago
RU
Network Architect
Randstad USA
Remote, United States
- $75 to $100 USD / hour
2+ years of recent experience as an Architect, Technical Lead, SME, and/or Lead Consultant including leading field techs and their activities
Added 15 hours ago
Financial Management System Engineering Support Consultant
Deloitte
Rosslyn, VA
As a Senior Consultant, Strategy Growth, and Transformation on the Finance Transformation team, you will be responsible for...
Added 15 hours ago
Financial System O&M Support
Deloitte
Rosslyn, VA
As a Senior Consultant, Strategy Growth, and Transformation on the Finance Transformation team, you will be responsible for...
Added 15 hours ago
RU
M365 Collaboration Architect
Randstad USA
Remote, United States
- $75 to $100 USD / hour
Hands-on: Quest On Demand Migration, PowerShell/Graph automation,configuration & scripting to cutover execution
Added 16 hours ago
Sr. Ansible Automation Platform Consultant
Insight Global
Raleigh, NC
A client of Insight Global is seeking a highly skilled and experienced Senior Consultant specializing in Red Hat Ansible to join our dynamic team. This role requires deep expertise in…
Added 16 hours ago
Automation Test Consultant
Infosys
United States
⦁ Experience in test strategy and test automation framework design.
Added 16 hours ago
Principal Consultant (Acquisition Solutions)
Appian Corporation
McLean, VA
…while accelerating global adoption of our AI-Powered Process Automation…
Added 17 hours ago
Guidewire Technical Consultant
Bright Vision Technologies
Remote, United States
As we continue to grow, we’re looking for a skilled Guidewire Technical Consultant to join our dynamic team and contribute to our mission of transforming business processes through…
Added 17 hours ago
Consultant, Cyber Architecture
Opportunities
Remote, United States
…- and their customers - to achieve more through innovation, automation, and intelligent…
Added 18 hours ago
Senior SAP Technical Consultant, Professional Services - SAP
Amazon Web Services, Inc.
Tampa, FL · Boston, MA · Seattle, WA · Arlington, VA · Atlanta, GA · Irvine, CA · Denver, CO · Chicago, IL · San Francisco, CA · Dallas, TX
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior SAP Technical Consultant to join our team at Amazon Web Services (AWS). You will own the technical…
Added 21 hours ago
Marketing Automation Solutions Architect (Temp Contractor)
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Marketing Automation Solutions Architect (Temp Contractor) based in the United…
Added 21 hours ago
Microsoft Power Pages Configuration Specialist / Business Analyst
Conduent State Healthcare, LLC
United States
Identify opportunities for process improvement and automation.
Added 1 day ago
CONSULTANT
Atos
Airoli, IN
The Interface Automation Lead will be responsible for designing, developing, and maintaining automated test solutions for validating integrations and data exchanges across multiple CBPR…

Nerdio

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Experience: 5+ years of experience in digital customer success, lifecycle or adoption marketing, CS operations, or program management for a scaled customer segment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role Nerdio is hiring a Digital Program Manager to orchestrate the scaled customer experience across Customer Success. You will own the automated journeys end to end, and act as an internal consultant to the rest of the CS organization: finding friction in the customer journey and removing it with automation and agentic AI. You will report to the Senior Manager, Digital Customer Success and work alongside the Pooled CS team, but your reach is wider: the plays you build are designed for reuse across Customer Success, so customers get one seamless experience no matter who owns the moment. This is a builder role with no named book of business. You bring the ownership and customer-first urgency of a CAM or TAM to cross-functional programs, and you are comfortable bringing structure to ambiguity. What you'll do Orchestrate the scaled customer experience

Own the digital journey from onboarding through adoption, value realization, renewal, and expansion readiness. Build, launch, monitor, and iterate the plays and automations at each stage.
Build the triggers and handoffs that bring in a CAM or TAM at the right moment (health thresholds, renewal risk, expansion signals, escalations, champion changes, customer requests), following the coverage model set by the strategy lead.
Deliver against the current and future-state journey maps owned by the strategy lead. Surface the friction points you find in the data and in the field, and close them so the experience feels the same regardless of who owns the moment.

Act as an internal consultant to Customer Success

Lead discovery with CS teams: ticket analysis, stakeholder interviews, and data review to find where manual, repetitive, or inconsistent work hurts customers or burns CAM/TAM capacity.
Recommend and build the fix: automation, signal-based triggers, and agentic AI. Give teams plays they can turn on today.

Lead agentic AI and automation

Move the program from static plays to adaptive, agentic journeys for higher-complexity moments, such as personalized onboarding and automated EBR/TVR one-pagers.
Equip CAMs and TAMs with agentic insights that make their jobs easier and return capacity to them.
Evaluate tools, run pilots, and set guardrails so AI-driven touches are accurate, on-brand, and hand off to a human when one is needed.

Run the program and the partnerships

Own program and project management from discovery to launch to iteration: scope, plan, sequence, and keep a current view of the roadmap, status, and dependencies.
Partner with Marketing on every lifecycle communication, RevOps on segmentation and metrics, Product on telemetry and in-app messaging, Support on ticket signals, and Sales on expansion.
Prove impact. Tie each play to NRR, adoption, and risk reduction, run test-and-learn cycles, and share results broadly.

Qualifications

5+ years of experience in digital customer success, lifecycle or adoption marketing, CS operations, or program management for a scaled customer segment.
A track record of leading cross-functional programs from idea to launch and influencing partners without direct authority.
A consultative approach: you can run discovery, facilitate working sessions, and turn what you hear into a prioritized plan.
Hands-on experience with CS, marketing automation, or CRM platforms, and the ability to build or configure automated journeys.
Practical experience with, or strong curiosity about, AI agents and LLM-based workflows, and sound judgment on where AI should and should not act.
Data fluency: you use product telemetry, health scores, and attribution to choose what to build and show what worked.
Strong prioritization, risk management, and written and verbal communication for audiences from CAMs to executives.
A builder mentality and comfort with ambiguity.

Preferred Qualifications

Experience in B2B SaaS, cloud, or the Microsoft and MSP ecosystem.
Experience with Partner Success or Support operations.
Hands-on use of no-code or low-code agent builders and prompt design.

Benefits and Incentives

Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off, including your birthday off!
Collaborative Team Culture
Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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