Jobs in the United States

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Added 14 mins ago
Senior Director, Technical Program Management
Oracle
United States
…to drive the successful delivery of each aspect of technical programs within their span of control. Oversees strategies that streamline comprehensive program plans that outline the…
Added 1 hour ago
Sr. Manager, Global SMB Ads Marketing
Amazon Advertising LLC
New York, NY
The Senior Manager, SMB Global Performance Marketing leads the worldwide first-party (1P) channel marketing team and content strategy for Amazon Ads' Small and Medium Business (SMB)…
Added 2 hours ago
Merchandising Portfolio Manager
Lowe's
Mooresville, NC
The Merchandising Portfolio Manager supports the planning, governance and execution of high-priority, complex initiatives aligned to Merchandising leadership priorities. This role partners…
Added 4 hours ago
SI
Senior Manager, Global Ads GTM Strategy & Operations
Snap Inc.
San Francisco, CA · NY · Los Angeles, CA
- $213,000 to $377,000 USD / year
We are looking for an experienced and highly strategic Senior Manager to lead the Global Ads GTM Strategy & Operations team at Snap! In this role, you will own and drive the effectiveness…
Added 8 hours ago
J
Digital Program Manager
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
As a Digital Program Manager, you will lead the development and execution of scalable digital customer experiences, helping organizations improve engagement, adoption, retention, and…
Added 9 hours ago
Salesforce Life Sciences Functional Architect Senior Manager
Accenture LLP Company
NY
A Salesforce Life Sciences Functional Architect at the Senior Manager level within Accenture’s Salesforce Business Group. You operate at the strategic and executive layer of delivery -…
Added 16 hours ago
ERP Business Analyst Sr - E3
Lockheed Martin
Remote, United States
…tasks, providing post go-live deployment support, and providing customer engagement and outreach. The employee work closely with ERP functional analysts and ERP developers to ensure…
Added 17 hours ago
AMER Field Marketing Manager - Workvivo
Zoom
Boston, MA
Execute tiered account-based marketing programs including one-to-one strategic account programs, one-to-few cluster programs, and one-to-many scaled programs
Added 17 hours ago
Sr. Partner Success Manager, eero
Amazon.com Services LLC
Seattle, WA · San Francisco, CA
We are seeking a Senior Partner Success Manager to lead and scale eero’s most strategic internet service provider (ISP) partnerships. This role encompasses technical business development…
Added 18 hours ago
Strategic AI Outcomes Manager
Jasper
Remote, United States
- Surface customer success stories and best practices, and identify opportunities for customers to participate in speaking engagements, advisory councils, reference programs, and case…
Added 19 hours ago
VP, Chief Revenue Officer - EnlivenHealth
Omnicell (temp)
Fort Worth, TX
This leader will unify the customer journey from acquisition through adoption, value realization, renewal, and expansion. The CRO will serve as a strategic thought partner to the General…
Added 19 hours ago
VP, Chief Revenue Officer - EnlivenHealth
Omnicell
Fort Worth, TX · Fort Worth
This leader will unify the customer journey from acquisition through adoption, value realization, renewal, and expansion. The CRO will serve as a strategic thought partner to the General…
Added 20 hours ago
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Digital Program Manager
Nerdio
Remote, United States
- $120,000 to $140,000 USD / year
You will report to the Senior Manager, Digital Customer Success and work alongside the Pooled CS team, but your reach is wider: the plays you build are designed for reuse across Customer…
Added 22 hours ago
Sr. Director, Visa Direct Sales
Visa U.S.A. Inc.
San Francisco, CA
Allocate and rebalance Account Manager capacity to prioritize the highest-value opportunities while maintaining appropriate scaled coverage.
Added 22 hours ago
M
Product Manager, Digital Experiences - Mattel Digital Studio
Mattel
El Segundo, CA
- $140,000 to $160,000 USD / year
Mattel Digital is looking for a Product Manager to help build, launch, scale, and monetize digital experiences, platforms, and services that extend Mattel IP into meaningful fan, family,…
Added 23 hours ago
Senior Manager, Performance Creative Strategy – Fanatics Markets (Remote 6-Month Contract)
Fanatics Betting & Gaming
NY
As a Performance Creative Strategy Senior Manager at Fanatics Betting & Gaming (FBG), you are here to… help us create an entertaining betting proposition that appeals to Fanatics customers.…
Added 1 day ago
M
Quantum Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $234,700 USD / year
Microsoft is seeking a Quantum Technical Program Manager (TPM), at the Senior to Principal level, to lead the end-to-end delivery of next-generation quantum hardware systems. You will drive…
Added 1 day ago
L
Director, Legal Engineering
Legora
San Francisco, CA
- $289,000 to $391,000 USD / year
…Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions…
Added 1 day ago
Project Manager, Transformation
VF Corporation
Costa Mesa, CA
Project Manager, Transformation – provides hands-on support to the Senior Director of Transformation, VP of Transformation, and leadership in GTM and Commercial Functions. Specific…
Added 1 day ago
Insurance Tech Senior Manager
Deloitte
Boston, MA
As a Senior Manager on the Insurance Solutions team, you will be responsible for leading end-to-end Guidewire programs across PolicyCenter, BillingCenter, and ClaimCenter, and driving…
Added 1 day ago
Manager, Construction Delivery Enablement, NA
Vantage Data Centers Management Company LLC
Denver, CO
The role sits alongside the Program Managers and the Tools & Technology Manager on the Strategic Initiatives team. It helps delivery programs and tools land with project teams in the field.
Added 2 days ago
T
Head of Product Success (North America, GTM)
Teamworks
Remote, United States
- $215,000 to $235,000 USD / year
Reporting to Mark Morris, SVP and GM for North America, this newly created role is designed to evolve Product Success from a service delivery function into a strategic growth engine for the…
Added 2 days ago
A
Senior Paid Marketing Manager
Ashby
Remote, United States
- $145,000 to $200,000 USD / year
We're looking for a Senior Paid Marketing Manager to build it.
Added 2 days ago
Director Release Management, Test Environment & Quality Engineering
MVW Services Corporation
United States
…technical products in solving complex business challenges. Proven success as a leader in recruiting, developing, and retaining technical talent on high performing teams is required. The…
Added 2 days ago
Senior Systems Engineer / Product Owner
CACI
Linthicum, MD · Linthicum Heights, MD · Linthicum Heights
…engineering and product ownership responsibilities, transforming customer needs into innovative technical solutions. Working within the Scaled Agile Framework (SAFe), you will collaborate…

Nerdio

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Experience: 5+ years of experience in digital customer success, lifecycle or adoption marketing, CS operations, or program management for a scaled customer segment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role Nerdio is hiring a Digital Program Manager to orchestrate the scaled customer experience across Customer Success. You will own the automated journeys end to end, and act as an internal consultant to the rest of the CS organization: finding friction in the customer journey and removing it with automation and agentic AI. You will report to the Senior Manager, Digital Customer Success and work alongside the Pooled CS team, but your reach is wider: the plays you build are designed for reuse across Customer Success, so customers get one seamless experience no matter who owns the moment. This is a builder role with no named book of business. You bring the ownership and customer-first urgency of a CAM or TAM to cross-functional programs, and you are comfortable bringing structure to ambiguity. What you'll do Orchestrate the scaled customer experience

Own the digital journey from onboarding through adoption, value realization, renewal, and expansion readiness. Build, launch, monitor, and iterate the plays and automations at each stage.
Build the triggers and handoffs that bring in a CAM or TAM at the right moment (health thresholds, renewal risk, expansion signals, escalations, champion changes, customer requests), following the coverage model set by the strategy lead.
Deliver against the current and future-state journey maps owned by the strategy lead. Surface the friction points you find in the data and in the field, and close them so the experience feels the same regardless of who owns the moment.

Act as an internal consultant to Customer Success

Lead discovery with CS teams: ticket analysis, stakeholder interviews, and data review to find where manual, repetitive, or inconsistent work hurts customers or burns CAM/TAM capacity.
Recommend and build the fix: automation, signal-based triggers, and agentic AI. Give teams plays they can turn on today.

Lead agentic AI and automation

Move the program from static plays to adaptive, agentic journeys for higher-complexity moments, such as personalized onboarding and automated EBR/TVR one-pagers.
Equip CAMs and TAMs with agentic insights that make their jobs easier and return capacity to them.
Evaluate tools, run pilots, and set guardrails so AI-driven touches are accurate, on-brand, and hand off to a human when one is needed.

Run the program and the partnerships

Own program and project management from discovery to launch to iteration: scope, plan, sequence, and keep a current view of the roadmap, status, and dependencies.
Partner with Marketing on every lifecycle communication, RevOps on segmentation and metrics, Product on telemetry and in-app messaging, Support on ticket signals, and Sales on expansion.
Prove impact. Tie each play to NRR, adoption, and risk reduction, run test-and-learn cycles, and share results broadly.

Qualifications

5+ years of experience in digital customer success, lifecycle or adoption marketing, CS operations, or program management for a scaled customer segment.
A track record of leading cross-functional programs from idea to launch and influencing partners without direct authority.
A consultative approach: you can run discovery, facilitate working sessions, and turn what you hear into a prioritized plan.
Hands-on experience with CS, marketing automation, or CRM platforms, and the ability to build or configure automated journeys.
Practical experience with, or strong curiosity about, AI agents and LLM-based workflows, and sound judgment on where AI should and should not act.
Data fluency: you use product telemetry, health scores, and attribution to choose what to build and show what worked.
Strong prioritization, risk management, and written and verbal communication for audiences from CAMs to executives.
A builder mentality and comfort with ambiguity.

Preferred Qualifications

Experience in B2B SaaS, cloud, or the Microsoft and MSP ecosystem.
Experience with Partner Success or Support operations.
Hands-on use of no-code or low-code agent builders and prompt design.

Benefits and Incentives

Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off, including your birthday off!
Collaborative Team Culture
Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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