Jobs in the United States

25+ jobs

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Added 2 hours ago
CO
IT Service Desk Technician I/II
City of Kennewick
Kennewick, WA
- $34.23 to $49.52 USD / hour
Documents all pertinent end user identification information, including name, department, contact information and nature of problem or issue into service desk tracking software.
Added 6 hours ago
M&A I&D IT Manager
Deloitte
Boston, MA
…IT component of a deal. The scope of their work may include end-state system architecture, application rationalization, and system or data migration. They provide subject matter knowledge…
Added 6 hours ago
Application Analyst - Level 2 - Hospital Billing
Duke Health
Other, NC
…liaison services between Maestro Care and identified Super User and End User resources throughout all DPC and DHIP clinics and Community Connect customers. These services include…
Added 8 hours ago
End User Computing Administrator
APEI
Remote, United States
The End User Computing (EUC) Administrator supports and administers the endpoint technologies employees use every day. This role maintains secure, reliable, and compliant desktops, laptops,…
Added 9 hours ago
A
Environmental Lab Manager
Antares
Los Angeles, CA
- $160,000 to $225,000 USD / year
The Antares team hails from SpaceX, the White House, the Pentagon, the Department of Energy, MIT, Rigetti Computing, General Atomics, Relativity Space, Ursa Major, and National Laboratories…
Added 10 hours ago
Digital Workplace Engineer
Ametek, Inc.
Austin, TX
Reporting to the Senior Manager, Corporate Technology Services, the Digital Workplace Engineer is a technical manager accountable for the Desktop Engineering service that the managed…
Added 10 hours ago
N
Digital Program Manager
Nerdio
Remote, United States
- $120,000 to $140,000 USD / year
At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.
Added 10 hours ago
Director, IT Service Management
CIM Group, LP
Los Angeles, CA
The Director, IT Service Management provides high-quality IT Service experiences by leading our end-user technology support teams across CIM Group and its affiliates. As the face of…
Added 11 hours ago
Specialist I, Sysco Technology Support
Sysco
HOUSTON, TX
Educational requirements: H.S. Diploma and minimum 3 years’ experience associated with end user technology support and IT related environments.
Added 11 hours ago
CO
IT Support Specialist
City of Pasadena
Pasadena, CA
- $34.14 to $41.5 USD / hour
…following technologies: Microsoft System Center Configuration Manager, Office365, EndPoint Manager, Active Directory User and Computer Management, Azure Active Directory; Microsoft Intune…
Added 11 hours ago
COMSEC Manager
SAIC
Scott AFB, IL · Scott Afb, IL
SAIC is seeking a Communications Security Manager (COMSEC Manager) to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately…
Added 11 hours ago
Risk Analyst - Market Risk and Earnings Analysis
Federal Home Loan Bank of Chicago
United States
Support process reengineering, model documentation, controls, and End-User Computing (EUC) maintenance.
Added 11 hours ago
SG
IT Infrastructure Asset and Contract Manager - Bilingual in Korean
SBT Global, Inc.
Plano, TX
- $5,393 USD / month
Track servers, storage, network equipment, end-user devices, software licenses, warranties, and maintenance agreements.
Added 11 hours ago
IT Generalist I
University of Florida
Gainesville, FL
…pharmacy services, and administrative operations. You’ll work with end user computing, departmental directories, endpoint administration, Microsoft 365, Active Directory, Group Policy,…
Added 11 hours ago
VS
Computer Services Specialist
Viterbi School of Engineering
Los Angeles, CA - University Park Campus, CA
- $38.93 to $43.34 USD / hour
Support DEN instructional operations as assigned, including classroom computers, instructional technology, conferencing systems, printers, peripherals, and related end-user services.
Added 11 hours ago
WI
IT Infrastructure Asset and Contract Manager- Bilingual Korean/ English
Woongjin, Inc
Plano, TX
- $65,000 to $70,000 USD / year
Track servers, storage, network equipment, end-user devices, software licenses, warranties, and maintenance agreements.
Added 12 hours ago
IG
Staff Engineer II
Insight Global
Phoenix, AZ
- From $57 USD / hour
7+ years of related experience in Endpoint Engineering, End User Computing (Intune), Infrastructure Engineering, Cloud Engineering, IT App Support, IT Development, IT Networking, or a…
Added 12 hours ago
LH
IT Support Associate
Longevity Holdings
Minneapolis, MN
- $48,000 to $58,000 USD / year
…team and will be responsible for supporting the organization's computing environment by troubleshooting computers and systems to identify problems that impair system availability. This…
Added 12 hours ago
Senior Software Developer
Bristol Myers Squibb
Princeton, NJ
Cloud computing platforms such as Amazon Web Service, Microsoft Azure, or Google Cloud Platform;
Added 13 hours ago
TU
IT Support Technician in Stoughton MA
Tempus Unlimited
Stoughton, MA
- $25 USD / hour
…technologies. Two to 5 years of IT support/Help Desk experience in a user-oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software…
Added 13 hours ago
I.T. Infrastructure and Systems Manager-Healthcare
Saint Anthony Hospital
Chicago, IL
…cloud technologies, virtualization, cybersecurity technologies, end-user computing, identity and access management, telecommunications, data center technologies, disaster recovery, and…
Added 14 hours ago
Application Analyst - Level 2 - Maestro Care Solutions Analyst
Duke Health
Other, NC
…liaison services between Maestro Care and identified Super User and End User resources throughout all DPC and DHIP clinics and Community Connect customers. These services include…
Added 14 hours ago
Customer Success Manager
Omnissa, LLC
Remote, United States
Omnissa is shaping the future of End User Computing. Our innovative solutions, including Workspace ONE and Horizon, empower organizations to deliver seamless, secure digital workspaces.…
Added 14 hours ago
SI
Power Platform Business Analyst
SOS International LLC
Fort Belvoir, VA
- $90,000 to $110,000 USD / year
…operational challenges into actionable technical specifications, user stories, and process models. This role ensures that proposed solutions optimize efficiencies, comply with Government…
Added 14 hours ago
SM
Software Engineer
Stanley Martin Homes
Reston, VA
- $111,800 to $125,300 USD / year
Develop responsive and reusable front-end and back-end components using standard web technologies (HTML, CSS, JavaScript, React, .NET, Node.js, etc.).

Nerdio

Digital Program Manager

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Experience: 5+ years of experience in digital customer success, lifecycle or adoption marketing, CS operations, or program management for a scaled customer segment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role Nerdio is hiring a Digital Program Manager to orchestrate the scaled customer experience across Customer Success. You will own the automated journeys end to end, and act as an internal consultant to the rest of the CS organization: finding friction in the customer journey and removing it with automation and agentic AI. You will report to the Senior Manager, Digital Customer Success and work alongside the Pooled CS team, but your reach is wider: the plays you build are designed for reuse across Customer Success, so customers get one seamless experience no matter who owns the moment. This is a builder role with no named book of business. You bring the ownership and customer-first urgency of a CAM or TAM to cross-functional programs, and you are comfortable bringing structure to ambiguity. What you'll do Orchestrate the scaled customer experience

Own the digital journey from onboarding through adoption, value realization, renewal, and expansion readiness. Build, launch, monitor, and iterate the plays and automations at each stage.
Build the triggers and handoffs that bring in a CAM or TAM at the right moment (health thresholds, renewal risk, expansion signals, escalations, champion changes, customer requests), following the coverage model set by the strategy lead.
Deliver against the current and future-state journey maps owned by the strategy lead. Surface the friction points you find in the data and in the field, and close them so the experience feels the same regardless of who owns the moment.

Act as an internal consultant to Customer Success

Lead discovery with CS teams: ticket analysis, stakeholder interviews, and data review to find where manual, repetitive, or inconsistent work hurts customers or burns CAM/TAM capacity.
Recommend and build the fix: automation, signal-based triggers, and agentic AI. Give teams plays they can turn on today.

Lead agentic AI and automation

Move the program from static plays to adaptive, agentic journeys for higher-complexity moments, such as personalized onboarding and automated EBR/TVR one-pagers.
Equip CAMs and TAMs with agentic insights that make their jobs easier and return capacity to them.
Evaluate tools, run pilots, and set guardrails so AI-driven touches are accurate, on-brand, and hand off to a human when one is needed.

Run the program and the partnerships

Own program and project management from discovery to launch to iteration: scope, plan, sequence, and keep a current view of the roadmap, status, and dependencies.
Partner with Marketing on every lifecycle communication, RevOps on segmentation and metrics, Product on telemetry and in-app messaging, Support on ticket signals, and Sales on expansion.
Prove impact. Tie each play to NRR, adoption, and risk reduction, run test-and-learn cycles, and share results broadly.

Qualifications

5+ years of experience in digital customer success, lifecycle or adoption marketing, CS operations, or program management for a scaled customer segment.
A track record of leading cross-functional programs from idea to launch and influencing partners without direct authority.
A consultative approach: you can run discovery, facilitate working sessions, and turn what you hear into a prioritized plan.
Hands-on experience with CS, marketing automation, or CRM platforms, and the ability to build or configure automated journeys.
Practical experience with, or strong curiosity about, AI agents and LLM-based workflows, and sound judgment on where AI should and should not act.
Data fluency: you use product telemetry, health scores, and attribution to choose what to build and show what worked.
Strong prioritization, risk management, and written and verbal communication for audiences from CAMs to executives.
A builder mentality and comfort with ambiguity.

Preferred Qualifications

Experience in B2B SaaS, cloud, or the Microsoft and MSP ecosystem.
Experience with Partner Success or Support operations.
Hands-on use of no-code or low-code agent builders and prompt design.

Benefits and Incentives

Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off, including your birthday off!
Collaborative Team Culture
Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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