Jobs in the United States

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Added 2 mins ago
Field System Technician
Bechtel
Millersport, OH
Experience with SQL database administration and data management, including schema design, queries, ETL processes, security roles, and performance optimization.
Added 4 mins ago
BC
Database Administrator
Bakersfield City School District
Bakersfield, CA
- $47.46 to $70.11 USD / hour
Recent full-time professional level experience in complex database design, implementation, administration and maintenance
Added 5 mins ago
UA
Information Technology Specialist (Systems Analysis/ Internet)
U.S. Army Cyber Command
Schofield Barracks, HI
- $88,809 to $115,458 USD / year
…for routine and recurring system designs to maintain web and database applications; facilitating in dept system analysis to accomplish design and programming of web development assignments;…
Added 5 mins ago
CA
Supervisory Management and Program Analyst
Citizenship and Immigration Services
Los Angeles, CA · Location Negotiable After Selection
- $76,463 to $99,404 USD / year
…education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your…
Added 7 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Charleston, SC
- $49,730 to $64,649 USD / year
…work shift schedules, timesheets, patient education sheets, database reports…
Added 9 mins ago
Manager Database Administrator - Remote US
SitusAMC
Pierre, SD
The Database Administration team is responsible for the management of SitusAMC database technology and associated systems and processes. This role is an experienced senior leader who will…
Added 9 mins ago
Senior Architect, Agentic Development, Teradata Cloud Platform
Teradata
Pierre, SD
Experience with MPP or analytic database internals.
Added 9 mins ago
Senior Informaticist
Intermountain Health
Pierre, SD
Use word processing, spreadsheet, database, internet and e-mail, virtual meeting applications, and scheduling applications
Added 9 mins ago
Software Engineer
Teradata
Pierre, SD
to provide comprehensive, reliable, and scalable SaaS based solution for the Teradata Database product using Kubernetes. This includes:
Added 9 mins ago
Remote Dietitian Director of Nutrition Excellence and Digital Integration
Compass Group, North America
Pierre, SD
…and Morrison. The position will oversee the nutrition menu database and EPIC EMR integration across 15 facilities and report directly to the Regional Vice President, providing significant…
Added 9 mins ago
EG
Senior Java Full-Stack Developer
Eliassen Group
Pierre, SD
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
Added 9 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Pierre, SD
- $40 to $50 USD / hour
…applications. The role requires manual, automation, mobile, API, and database testing expertise, with a focus on early risk identification, cross-team collaboration, and improved test…
Added 10 mins ago
VH
Medical Records Technician (Clinical Documentation Improvement Specialist)
Veterans Health Administration
Remote, United States
- $64,475 to $83,822 USD / year
…with coding changes is crucial to the accuracy of the facility database as well as all cost recovery…
Added 10 mins ago
FE
Information Technology Specialist
Federal Emergency Management Agency
Bothell, WA
- $100,602 to $130,786 USD / year
Added 10 mins ago
NS
ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Indian Head, MD
- $121,785 to $187,093 USD / year
…resources necessary to sustain enterprise data operations, database tools, and digital vault capabilities. | You will serve as the division technical authority on technical data rights,…
Added 13 mins ago
FS
Administrative Specialist
Farm Service Agency
Richmond, VA
- $64,475 to $121,551 USD / year
Added 13 mins ago
FS
Loan Analyst
Farm Service Agency
Richmond, VA
- $42,552 to $83,822 USD / year
Added 13 mins ago
FS
LOAN ASSISTANT/SPECIALIST( AGRICULTURE)
Farm Service Agency
Location Negotiable After Selection
- $40,736 to $80,243 USD / year
Added 13 mins ago
DO
INTELLIGENCE ANALYST (TARGETING)
Department of the Air Force
Offutt AFB, NE
- $90,925 to $118,204 USD / year
…information/situations attained from multiple sources, to include database manipulation. Knowledge of structured analytic techniques and critical thinking exercises to identify bias,…
Added 38 mins ago
J
Software Engineer Lead
Jobgether
Remote, United States
- $105,000 to $135,000 USD / year
Understanding of relational database management systems (RDBMS) and the ability to write SQL queries.
Added 54 mins ago
DO
Regional Planning Section Manager
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
…preparing technical reports; data management and processing using database and geographic information systems; establishing and maintaining working relations with public and private…
Added 1 hour ago
Planning Department Director
Fremont County Government
Lander, WY
…change of address. Plot all new addresses and maintains the database of addresses Coordinate rural street name approval with E911 Works with Wind River Indian Reservation groups to insure…
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Cheyenne, WY
- $40 to $50 USD / hour
…applications. The role requires manual, automation, mobile, API, and database testing expertise, with a focus on early risk identification, cross-team collaboration, and improved test…
Added 1 hour ago
EG
Senior Java Full-Stack Developer
Eliassen Group
Cheyenne, WY
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
Added 1 hour ago
CO
Grant Writer
City of El Paso
El Paso, TX
- $57,365.3 to $71,706.63 USD / year
…in providing information to obtain funding. Develop yearly database to track proposals, prepare schedules for timely submittals and preparation. Attend city boards and commissions meetings…

NeoGenomics Laboratories

Client Advocate I

Carlsbad, CA, United States
Aliso Viejo, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have engaged employee resource groups. Come join the Neo team and be part of our outstanding World Class Culture! NeoGenomics is looking for a Customer Advocate I within the Client Services department in our Aliso Viejo or Carlsbad CA location who wants to continue to learn in order to allow our company to grow.Shift: Monday to Friday 9:30am to 6:00pm With occasional Saturday Rotation Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary The Client Advocate I assists with managing the client base within their respective region and serves as the point of contact for their regional sales representatives; providing excellent customer service to all internal and external customers. You will obtain client updates and troubleshoot case delays within the laboratory. This is the entry level in the Client Service organization and employees perform the full range of customer service activities.

Core Responsibilities This role receives and initiates telephone calls to/from NeoGenomics customers and sales representatives, including but not limited to:

Reporting test results accurately to the appropriate person
Adding/Canceling tests
Providing specimen requirements and Researching test availability
Providing testing fees
Basic problem solving
Ordering supplies
Pending list review
Solid understanding of logistics
Triage calls and forward to the correct individual/department
Resolves all client and case concerns in a timely manner. Finds resolutions and follow through until the incident is complete
Provides results to clients in accordance with department SOPs. Ensures the privacy and confidentiality of all communications
Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments
Documents all phone calls and emails in SalesForce.com
Provide appropriate and timely follow up with clients
Ongoing responsibility for improving department quality and productivity by monitoring service levels and minimizing abandoned calls and long wait times
Assists with identifying client trends for critical issues to Management and Sales
Assist in making all necessary communications to clients within the defined region and fully understands the impact of these actions to patient care
Standing, sitting, walking, bending, reaching, manual manipulation, and lifting up to 15 pounds
May provide evening or weekend afterhours on-call coverage as needed

Experience, Education, and Qualifications:

Education: High School Diploma or equivalent. Additional training in a medical or call center environment preferred
Experience: You will need minimum one (1) years of experience equivalent to working in Customer Service preferred
Excellent typing and data entry skills
Proficient with MS Office programs and database management
Experience handling multiple projects
Highly focused on service orientation
Strong organizational skills, attention to detail, and follow-up skills
Environment is a dynamic environment and maintain production and quality standards

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More about this job

Skills

Multitasking
Sales
Customer service
Troubleshoot
Reporting
Problem solving
Logistics
Patient care
Heavy lifting
Data entry
Microsoft Office
Organizational skills
Attention to detail

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