The Transformation Program Manager Senior, Epic Improvement, partners with and supports the many teams responsible for different components of Epic improvement, coordinating their work into one cohesive, end-to-end program that advances the enterprise priority of optimizing Epic. The role brings together clinical, operational, technical, education, and adoption teams around shared goals, integrated plans, and defined, measurable outcomes. Serving as the senior program management lead, this role applies project management and continuous improvement expertise to coordinate the overall program, establishing shared planning, sequencing, dependency management, decision-making processes, readiness, and performance measures for initiatives where scope, approach, and priorities may continue to evolve. Working alongside the teams that own each workstream, the role uses project management tools to provide clear visibility into progress, risks, and interdependencies, and applies continuous improvement methods to identify barriers, streamline workflows, and use data to guide ongoing improvement. The role partners with sponsors, program owners, operational leaders, Information Systems, and other stakeholders to align priorities, manage enterprise-level risks and trade-offs, resolve barriers, support adoption and sustainment, and realize measurable enterprise value. The role serves as a trusted advisor and collaborative partner to senior leadership. Essential Functions
- Coordinate end-to-end delivery of the Epic improvement program, partnering with the teams responsible for each component to integrate multiple complex, interdependent projects into one cohesive program
- Collaborate with workstream owners to define program delivery approaches for initiatives with high ambiguity or evolving requirements
- Use project management tools to establish and maintain shared, integrated program plans, milestones, and dependency frameworks in partnership with workstream teams
- Foster collaboration and alignment across clinical, operational, financial, technology, and facilities teams around shared goals and outcomes
- Partner with workstream owners and teams to anticipate and proactively manage program-level risks, issues, dependencies, and organizational impacts
- Partner with sponsors and workstream owners to escalate risks and barriers and support decision making, prioritization, and trade-offs
- Coordinate and support enterprise-level oversight, steering committees, and reporting forums, providing clear visibility into progress, risks, and interdependencies
- Support program owner in tracking multi-year program benefit realization
- Apply continuous improvement methods to identify barriers, streamline workflows, and use data to guide ongoing improvement, while contributing to the evolution of enterprise transformation, program, and portfolio management capabilities
- Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.
- Programs at this level are enterprise-critical and characterized by:
- Significant strategic importance and system-wide impact
- Multiple interdependent objectives and delivery streams
- Executive- and senior-level stakeholder engagement and decision-making
- High degrees of ambiguity and evolving delivery approaches
- Largescale organizational and operational change
- Complex resource, capacity, and sequencing constraints
- Multi-vendor and cross-partner delivery models
Knowledge, Skills, & Abilities
- Leader presence, communication, and influence
- Advanced risk, dependency, and trade off management
- Strong financial and investment acumen
- Ability to lead effectively through ambiguity and change
- Strategic problem solving and analytical insight
- Mentorship and leadership without direct authority
- Strong outcome driven and value realization mindset
Education, Certification, & Experience
- Bachelor's degree required. Master's degree strongly preferred
- Project Management Professional certification required
- Lean or process improvement certification; Epic certification, accreditation, or demonstrated Epic program experience preferred
- 9+ years of project or program management experience, including enterprise transformation initiatives
- Demonstrated success leading complex, enterprise scale programs
- Experience influencing executive and senior stakeholders and leading through ambiguity
- Healthcare system or large enterprise transformation experience strongly preferred
- Experience in large, matrixed organizations required\ Enterprise and system level thinking
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org.