Performance Analyst and Educator I

The Performance Analyst and Educator I (PAE) position resides within the Quality Assurance and Training Department of Patient Financial Services. This role is responsible for analyzing performance, identifying improvement opportunities, assisting in process improvement projects, and providing training to the Patient Financial Services departments. Prioritizing the opportunities identified, gathering research data, analyzing information, drawing conclusions, and making recommendations will be instrumental for the PAE. The associate will participate with multidisciplinary teams to initiate countermeasures and monitor the impact of implemented countermeasures by means of audits. In addition, the position will require travel to satellite locations for training-related functions as necessary or requested. PAE will serve as a Revenue Cycle subject expert, answering questions and providing the necessary support and guidance. The PAE reports to the Department Manager of Quality Assurance and Training.

Essential Functions:

• Provide continuous performance improvement support to PFS by functioning as an analyst, facilitator, trainer, auditor, consultant and/or project manager as required.
• Assists in the development and refinement of training programs and materials, including standard work.
• Serve as an educational resource, facilitate operational courses, publish newsletter and maintain training records for all courses and e-learnings conducted.
• Schedule and coordinate classes and workshops, including those owned by other members in the organization.
• Generate weekly and monthly reports for accuracy, score cards and/or auditing.
• Perform audits and analyze trends for work focus training, gaps, or compliance of processes.
• Provide constructive feedback to frontline associates to improve performance.
• Conduct site visits to monitor adherence to standards and provide on-going support, including training.

Additional projects, miscellaneous duties, and responsibilities, as may be assigned from time to time by employee’s supervisor.

Requirements:

High school diploma required Specialized (1 year of training beyond high school) OR 2+ years’ experience within Nemours Revenue Cycle. 2+ years experience specific to the revenue cycle required. 1+ years experience within Nemours revenue cycle strongly preferred. Leadership or Progressive work experience preferred

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.