As Security Supervisor at Nemacolin, you will provide confident leadership for the Security Department, helping protect guests, associates, assets, and the resort environment while maintaining operational readiness. You will guide and develop security personnel, implement department directives, and use sound judgment to address security, safety, and emergency situations with professionalism and discretion. This role is suited to a composed, accountable leader who communicates effectively, develops others, and makes informed decisions in a dynamic luxury hospitality environment.
What You Will Create
- A secure and well-protected resort environment by supervising security personnel and ensuring the protection of Nemacolin's guests, associates, facilities, artwork, and other resort assets remains a consistent priority
- A prepared and capable Security Team by providing direction, training, coaching, and development that strengthen individual performance, reinforce department expectations, and support a culture of accountability and professionalism
- Operational readiness across the Security Department by implementing department directives, supporting scheduling and staffing needs, monitoring operational status, and ensuring established security and emergency procedures are understood and followed
- Calm, decisive responses to security and safety concerns by assessing situations, advising on appropriate courses of action, coordinating emergency procedures, and exercising sound judgment when circumstances require immediate attention
- A culture of accountability and professional development by addressing performance concerns through appropriate counseling and disciplinary action, communicating expectations clearly, and supporting the continued growth of Security Department personnel
- Protection of Nemacolin's unique assets and collections through appropriate surveillance, investigations, documentation, and oversight of artwork records and alarm systems, including required random alarm checks
- Strong security partnerships across the resort by communicating effectively with departments, leadership, guests, and representatives of outside organizations whose cooperation may be necessary to resolve security, safety, or operational concerns
- Accurate, informed security operations by maintaining current knowledge of applicable security laws, policies, procedures, instructional materials, and training information, and applying that knowledge to daily decision-making
What You Can Expect
- A leadership role with meaningful responsibility for the safety, security, and operational readiness of a complex luxury resort
- A dynamic environment where situations can change quickly and strong judgment, composure, and independent decision-making matter
- The opportunity to lead, coach, and develop Security personnel while building supervisory experience within a multifaceted hospitality operation
- Regular interaction with associates, leadership, guests, and representatives of a wide range of departments and organizations
- A role that requires flexibility to support varying schedules, including weekends and holidays, based on operational needs
- A physically active position requiring successful completion of a pre-employment physical fitness evaluation, with standards available upon request
- The opportunity to continue developing a career in hospitality security while contributing to an environment where safety, service, and professionalism work together
What You Bring
- A confident, composed leadership presence and the ability to make sound decisions in situations requiring discretion, urgency, and independent judgment
- Strong communication and relationship-building skills, with the ability to work effectively with Security personnel, resort departments, leadership, guests, and external organizations
- The ability to provide clear direction, hold others accountable, and develop team members through training, coaching, and constructive feedback
- Strong organizational skills and the ability to manage competing priorities while maintaining accurate records and operational awareness
- The ability to interpret instructional and training information, apply department policies and procedures, and remain knowledgeable about current security laws and practices
- The professionalism, adaptability, and self-direction required to lead effectively in a dynamic resort environment
- A commitment to protecting people, property, and resort assets while contributing to a safe, welcoming hospitality environment
Qualifications
- High school diploma or equivalent required, with a minimum of one year of resort experience
- Supervisory experience preferred
- Pennsylvania Act 235 certification preferred, but not required
- Must participate in Nemacolin's hospitality security officer certification program and achieve a passing score within 60 days of hire
- Must successfully complete the required pre-employment physical fitness evaluation
- Must possess and maintain a current, valid driver's license
- Must be able to speak and write English fluently
- Must be able to work varying schedules, including weekends and holidays, based on operational needs
Additional Information
This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the Security Department, the resort, and the safety and security of guests, associates, and assets.
Craft a Career Defined by Excellence, Growth, and Experience
Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.
A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.
Professional Development & Recognition
- Paid training and continuous learning opportunities
- Leadership development and accelerated leadership pathways
- Mentorship, coaching, and cross-functional experience
- Monthly recognition opportunities for associates, leaders, and teams
Benefits Designed for Well-Being and Lifestyle
- Competitive compensation and attractive 401(k) program
- Medical, dental, and vision coverage available
- Paid time off
- Educational and career advancement support
- Savings across resort dining, retail, spa, and activities
- Discounted associate meals, dry cleaning, and uniform services
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.
