Conference Services Manager

Position Summary

Exceptional conferences and events are built on far more than details. As a Conference Services Manager at Nemacolin, you serve as a strategic partner to clients, guiding complex programs from initial planning through final execution while balancing client objectives, operational realities, and resort standards. Drawing on deep conference services expertise, you anticipate challenges before they arise, influence decisions, and coordinate resort-wide efforts that bring large-scale meetings, conferences, and special events to life. Through trusted client relationships, sound judgment, and leadership across departments, you help shape experiences that strengthen Nemacolin's reputation as a premier destination for meetings and events.

What You Will Create

• Strategic event partnerships by serving as the primary advisor for clients, helping shape program direction, align expectations, and navigate complex event requirements from planning through execution
• Flawlessly coordinated conferences and events by overseeing detailed group resumes, banquet event orders, room allocations, transportation, audiovisual needs, amenities, billing arrangements, and operational logistics across multiple resort departments
• Resort-wide alignment by leading communication among Banquets, Food and Beverage, Rooms, Transportation, Guest Services, Audio Visual, and other operational teams to ensure every department is prepared to deliver a cohesive event experience
• Confidence at every stage of the client journey through expert guidance, proactive communication, thoughtful site inspections, and visible leadership before, during, and after each event
• Stronger client relationships and repeat business by anticipating needs, resolving concerns decisively, and consistently exceeding expectations through personalized service and operational excellence
• Successful outcomes for complex programs by applying sound judgment, advanced problem-solving, and independent decision-making when priorities shift or unexpected challenges arise
• Greater departmental and resort performance by identifying opportunities to enhance programs, maximize revenue, strengthen client satisfaction, and contribute to departmental goals
• Continued excellence within the Conference Services Team by sharing expertise, modeling best practices, and helping elevate the overall effectiveness of conference planning and execution efforts across the team

What You Can Expect

• Ownership of larger, more complex conferences, meetings, and special events requiring advanced planning, cross-departmental coordination, and independent decision-making
• Significant interaction with clients, executive leaders, meeting planners, banquet leadership, and operational partners across the resort
• Responsibility for guiding events from contract turnover through post-event evaluation while maintaining accountability for the overall client experience
• Opportunities to influence operational planning and event strategy through collaboration with departmental leadership and resort stakeholders
• A highly visible role where judgment, responsiveness, professionalism, and relationship management directly impact client satisfaction and business results
• Exposure to sophisticated event logistics, high-profile programs, VIP accommodations, and customized client experiences
• The opportunity to deepen expertise in conference services leadership while preparing for expanded responsibility within hospitality and event management
• A flexible schedule, including weekends and holidays, aligned with the demands of a 24-hour luxury resort operation

What You Bring

• The confidence and expertise to guide clients through complex decisions while balancing operational realities and service expectations
• Advanced organizational and project-management skills, with the ability to oversee multiple events, stakeholders, priorities, and timelines simultaneously
• Exceptional relationship-building abilities that foster trust with clients, leadership, colleagues, and resort partners
• Strong business judgment and independent decision-making skills when navigating changing priorities, operational challenges, and client needs
• A proactive approach to leadership, communication, and problem-solving that helps prevent issues before they affect the client experience
• The ability to influence and align diverse teams around a common goal while maintaining positive working relationships across departments
• Professional presence, discretion, and composure in high-visibility situations involving VIP guests, executives, and key clients
• A commitment to continuous improvement and a genuine passion for creating memorable conference and event experiences

Qualifications

• Bachelor's degree or equivalent combination of education, training, and relevant experience
• Minimum five years of experience in conference services, event management, catering sales, or a related hospitality environment
• Luxury hotel or resort experience strongly preferred
• Demonstrated success managing complex meetings, conferences, and special events with significant operational scope and client interaction
• Strong proficiency with Microsoft Office, Delphi, Outlook, Social Tables, and/or comparable hospitality and event-management systems
• Proven ability to build client relationships, manage competing priorities, and communicate effectively across all levels of an organization
• Ability to work flexible hours, including weekends and holidays
• Ability to lift, push, pull, and carry up to 30 pounds

Additional Information

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.