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Added 9 mins ago
IT Audit, Cybersecurity & Risk Senior Consultant (Financial Services Focus)
Baker Tilly Advisory Group, LP
United States
Work closely with client executives and management teams to understand their businesses and assist in identifying and managing financial and operational risks within their business systems…
Added 28 mins ago
Senior Retirement Specialist
Nationwide Life and Annuity Insurance Co
MO
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Added 39 mins ago
Bus Experience & Planning Advisor - Retail Bank Operations
PNC Bank NA
United States
…check deposits, bill payments, and executes strategic quality management…
Added 53 mins ago
Global Solutions Advisor (Account Executive)
SafeGuard World International LLC (US)
United States
We are hiring a Global Solutions Advisor (Account Executive) to join our dynamic and fast-growing sales organization. This role is ideal for a high-caliber seller who competes well in a…
Added 53 mins ago
P&
Director, Enterprise Resilience and Business Continuity Program Lead
Pharmacia & Upjohn Company
NY · NJ · CT · PA
- $162,900 to $271,500 USD / year
…Lead is responsible for leading Pfizer’s Business Continuity Management (BCM) program and supporting the implementation of the company’s enterprise resilience strategy. In partnership with…
Added 58 mins ago
CO
Human Resources Manager (Vacancy)
City of Columbus
Columbus, OH
- $42.64 to $63.94 USD / hour
Serves as an advisor to management on matters related to human resources;
Added 1 hour ago
Senior Manager Enterprise Service Management & ServiceNow
SRP
Tempe, AZ
The Senior Manager, Enterprise Service Management & ServiceNow is the enterprise product and technology leader accountable for the vision, multi-year strategy, investment portfolio,…
Added 2 hours ago
Artificial Intelligence (AI) / Machine Learning (ML) Engineering Management
University of Utah
Salt Lake City, UT
…government with a goal-driven business environment. Sound financial management and expanded marketing have created substantial growth over the last several years. Our team of over 90…
Added 2 hours ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
Act as a trusted advisor to C-level and VP-level client stakeholders - conduct discovery, define business outcomes, and craft tailored transformation roadmaps that create measurable value
Added 2 hours ago
ND
Managing Director, Data & AI
NTT DATA Services
Baltimore, MD
- $150,000 to $350,000 USD / year
Executive Analyst, Advisor & Ecosystem Engagement
Added 2 hours ago
GCP Data Lead/Architect
Ascendion
IN
Review solution architectures, delivery plans, migration strategies, and program execution risks.
Added 2 hours ago
CrowdStrike Platform Resident Consultant - Government (Remote)
CrowdStrike, Inc.
Remote, United States
The Platform Resident Consultant is an embedded technical advisor who partners closely with strategic customers to maximize the value of their CrowdStrike Falcon investment. This role…
Added 2 hours ago
Heavy Equipment Technician
Vanguard Truck Centers
Phoenix, AZ
Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Added 2 hours ago
QCS Field Service Technician -Spring Grove PA
USABB ABB Inc.
Remote, United States
…coordinator to assist with scheduling of work, a Regional Technical Advisor for mentoring and assistance with the most difficult field problems, and an Operations Manager for direct…
Added 3 hours ago
Financial Institutions Internal Audit & Controls Senior Manager
Baker Tilly Advisory Group, LP
Remote, United States
…risk professional in the areas of compliance, enterprise risk management, governance, internal controls, and data…
Added 3 hours ago
Heavy Equipment Technician
VANGUARD TRUCK CENTERS LLC
Phoenix, AZ
Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Added 3 hours ago
HR Director
Hospice of the Bluegrass Inc
Lexington, KY
We're seeking a Human Resources Director to help lead the employee experience and serve as a trusted advisor to operational leaders. You'll help shape culture, strengthen leadership…
Added 3 hours ago
Biomedical Technician IIl
Trimedx Holdings LLC
LAFAYETTE, IN
…required in the performance of duties. The BMET III serves as an advisor to administrative, medical, and clinical staff in the safe use and proper operation of clinical equipment and in…
Added 3 hours ago
Automotive Service Technician (A B C Levels) - Coggin Chevrolet Avenues
Asbury
Jacksonville, FL
Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
Added 3 hours ago
Automotive Service Technician (A B C Level) - Coggin Honda Fort Pierce
Asbury
Fort Pierce, FL
Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
Added 3 hours ago
Automotive Service Technician (A B C Levels) - Coggin Nissan at the Avenues
Asbury
Jacksonville, FL
Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
Added 3 hours ago
Automotive Service Technician (A B C Levels) - Coggin Acura Ft. Pierce
Asbury
Fort Pierce, FL
Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
Added 4 hours ago
Lead AI/ML Architect
ResMed SaaS Holdings Inc.
San Diego, CA
Evangelize and promote AI/ML adoption across the organization, serving as a trusted advisor and visible champion of production-ready AI.
Added 4 hours ago
Resident Advisor
George Washington University Student
DC
The George Washington University (GW) Resident Advisor (RA) program in the Division for Student Affairs (DSA) offers a premier student leadership experience for undergraduate students…
Added 4 hours ago
CP
Construction Management - Full Time Faculty
Central Piedmont Community College
Mecklenburg County, NC
- $4,048.17 USD / month
- Full-time
Serve as faculty advisor within the current college advisement system.

Closed listing

Nelnet

Customer Success Manager

Frankfort, KY, United States

$75,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $75,000 to $80,000 USD / year
Experience: 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote

Full time

R23122

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services. This role partners with clients as a trusted advisor, focusing on compliance achievement, security posture improvement, and sustained platform adoption. The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate, coordinating internally to deliver outcomes and support long-term client retention.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Compensation range for this role is $75,000-$80,000 annually, depending on experience.

JOB RESPONSIBILITIES:

Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
Drive platform adoption through proactive outreach, training coordination, and usage reviews.
Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

EDUCATION:

Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
Preferred: Coursework or certification related to customer success, project management, or information security.

EXPERIENCE:

Required:

3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Demonstrated experience managing client relationships and driving measurable outcomes.
Experience coordinating work across cross‑functional teams.

Preferred:

Experience supporting compliance‑driven, security, or regulated environments.
Experience working with higher education or similarly complex client organizations.

COMPETENCIES/SKILLS:

Client Relationship Management
Strategic Thinking
Cross‑Functional Collaboration
Data‑Driven Decision Making
Influence and Communication
Adaptable

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc (https://nelnet.com/careers/benefits-perks/)

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

About employer

More about this job

Skills

CSM
Regulatory compliance
Sales
Project management
Cybersecurity
Collaboration
Decision making
Communication skills
Adaptability

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