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Added 7 mins ago
Contract Admin Analyst I
Par Health Enterprises LLC
Hazelwood, MO
This role reports to Manager, Contracting & Reporting, and works closely with Pricing, Finance, Legal, Sales, Product Management, Customer Service, Wholesalers, Data Integrity, SOM Team,…
Added 27 mins ago
VV
Deputy Program Manager for Engineering I Embedded Crypto Product
Veracity Ventures Inc.
02026, MA
- $150,000 to $165,000 USD / year
The Deputy Program Manager for Engineering (DPME) will help lead the engineering organization responsible for developing high-assurance embedded cryptographic products.
Added 58 mins ago
Integrated Program Planner and Scheduler
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Rockwall, TX · Greenville, TX
Utilize Gantt and milestone charts, critical and driving paths, earned value management, and other project management techniques to gauge progress and identify performance variances to…
Added 58 mins ago
Supply Chain Integration & Obsolescence Manager
The Boeing Company
Mesa, AZ
…experience (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR completion of the Boeing internal course “Exploring…
Added 58 mins ago
C
Call Center Operations Manager
Cognizant
Mesa, AZ
- $90,000 to $109,000 USD / year
…Manager is responsible for overseeing operations execution at the program level. The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program…
Added 58 mins ago
Sourcing Manager (Contract Negotiator)
Edward Jones
Tempe, AZ
Strong people and project management skills; ability to influence without authority.
Added 58 mins ago
Digital Resiliency Manager
Edward Jones
Tempe, AZ
Strong technical aptitude with project management skills, capable of learning emerging products and creating plans to support the business
Added 58 mins ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and…
Added 58 mins ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Digital Product Management, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and…
Added 58 mins ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Product Management, Global Merchant & Network Services - Phoenix, AZ
American Express
Phoenix, AZ
- $38.45 to $87 USD / hour
Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner…
Added 58 mins ago
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Campus Graduate Masters Full-Time Senior Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
…experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and…
Added 58 mins ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Business Strategy, Global Servicing- Phoenix, AZ
American Express
Phoenix, AZ
- $38.45 to $87 USD / hour
The Summer Internship Program sits in the Business Strategy team of Global Servicing, the heart of American Express’s global operations and part of the company's largest division.…
Added 59 mins ago
Sr. Manager, Strategic Growth & Proposal Perf
Lumicera
Phoenix, AZ
Added 59 mins ago
Sr. Project Manager, EPMO
Lumicera
Phoenix, AZ
Added 59 mins ago
Associate - Business Development
Mayo Clinic
Phoenix, AZ
…thresholds, and governance requirements. Assist in portfolio management and advising executive and department leadership on critical financial decisions. Ideal candidates are intellectually…
Added 1 hour ago
Meeting Coordinator, Speaker Bureau
BCD
United States
Keeping multiple program details organized at once, from registration tracking and materials management to venue, travel, and speaker logistics
Added 1 hour ago
Geotechnical Project Engineer
S&ME, Inc.
Indianapolis, IN
As a Geotechnical Project Engineer, you will support and lead geotechnical engineering projects from planning through completion, applying sound engineering judgment to real-world site and…
Added 1 hour ago
Senior Geotechnical Engineer
S&ME, Inc.
Tampa, FL
10+ years of experience in geotechnical engineering and project management in the A/E/C industry
Added 1 hour ago
Construction Materials Project Manager
S&ME, Inc.
Indianapolis, IN
As a Construction Materials Project Manager, you will lead projects from kickoff through closeout, ensuring quality, compliance, and client satisfaction throughout each phase. You'll play a…
Added 1 hour ago
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COMPUTER SUPPORT TECHNICIAN III - 55007534
State of Florida
BARTOW, FL
- $2,147.93 USD / week
…strictly prohibited, and any breach of this requirement will lead to the applicant being removed from…
Added 1 hour ago
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Group Exercise Instructor (Cycle & HITT) - John Geigle North Pinellas^
YMCA of the Suncoast
Palm Harbor, FL
- $16 to $28 USD / hour
…exercise, as well as, enhancing the quality and growth of the program and retention of the…
Added 1 hour ago
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Swim Instructor - John Geigle North Pinellas^
YMCA of the Suncoast
Palm Harbor, FL
- $16 to $16.25 USD / hour
10. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean…
Added 1 hour ago
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Swim Instructor - Greater Palm Harbor^
YMCA of the Suncoast
Palm Harbor, FL
- $16 to $16.25 USD / hour
10. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean…
Added 1 hour ago
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Lean Challenge Intern Senatobia - Summer 2027
ABB Inc
Senatobia, MS
- $20 to $34 USD / hour
Added 1 hour ago
Project Manufacturing Engineer JR00045844
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Closed listing

Nelnet

Customer Success Manager

Olympia, WA, United States

$75,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $75,000 to $80,000 USD / year
Experience: 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote

Full time

R23122

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services. This role partners with clients as a trusted advisor, focusing on compliance achievement, security posture improvement, and sustained platform adoption. The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate, coordinating internally to deliver outcomes and support long-term client retention.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Compensation range for this role is $75,000-$80,000 annually, depending on experience.

JOB RESPONSIBILITIES:

Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
Drive platform adoption through proactive outreach, training coordination, and usage reviews.
Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

EDUCATION:

Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
Preferred: Coursework or certification related to customer success, project management, or information security.

EXPERIENCE:

Required:

3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Demonstrated experience managing client relationships and driving measurable outcomes.
Experience coordinating work across cross‑functional teams.

Preferred:

Experience supporting compliance‑driven, security, or regulated environments.
Experience working with higher education or similarly complex client organizations.

COMPETENCIES/SKILLS:

Client Relationship Management
Strategic Thinking
Cross‑Functional Collaboration
Data‑Driven Decision Making
Influence and Communication
Adaptable

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc (https://nelnet.com/careers/benefits-perks/)

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

About employer

More about this job

Skills

CSM
Regulatory compliance
Sales
Project management
Cybersecurity
Collaboration
Decision making
Communication skills
Adaptability

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