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Added 7 mins ago
Account Manager
CVS Health
Frankfort, KY
…performance, facilitate cross-functional collaboration, and execute strategic initiatives that improve client, member, and partner experience. Responsibilities include monitoring…
Added 7 mins ago
Commercial Enablement Manager
Norstella
Frankfort, KY
The Commercial Enablement Manager is a commercially grounded performance partner responsible for translating Business Unit and portfolio priorities into field-ready execution while…
Added 8 mins ago
Program Manager III, Legal
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At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 8 mins ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
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Added 21 mins ago
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Experience in program management, strategic planning, budget execution, or financial management.
Added 33 mins ago
Sentinel Principal/Sr Principal Project Management - 18891
Northrop Grumman
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Northrop Grumman Defense Systems is seeking a experienced Principal/Sr Principal Project Manager. This position is located in Roy, UT and supports the Sentinel program in enhancing the US…
Added 41 mins ago
Senior Security Manager, Next Generation Programs
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…metrics in development and test environments. Established project/program management skills, with a track record of delivering secure outcomes on complex…
Added 41 mins ago
Senior Staff Engineer - Turbine Aerodynamics
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…Senior Staff Engineer will report to the Turbine Aerodynamics Manager and be responsible for leading the design of GE Aerospace’s next generation of turbine components and associated…
Added 41 mins ago
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Project Manager IV-Nursing Administration
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- $84,200 to $128,412.5 USD / year
As Program Manager IV, you will manage all aspects of assigned projects and serve as a single point of contact. In this role, you will lead and manage multiple medium- to large-sized…
Added 42 mins ago
AVP, Source to Pay - Project Manager
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The Project Manager leads process improvement initiatives from concept through early implementation. This role collaborates with Business Owners to shape the initiative’s direction -…
Added 42 mins ago
Senior Project Manager, Global Operations PMO Governance & Excellence
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Mentor, OH
Position Summary The Senior Manager, Global Operations PMO Governance & Excellence owns and operates the governance and capability system for the Global Operations project portfolio. This…
Added 42 mins ago
Government Account Manager | US DOD | Virtual
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Darbydale, OH
Added 42 mins ago
NBL Senior Initiatives & Operations Manager
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Darbydale, OH
Job Title: NBL Senior Initiatives & Operations Manager Location: OH - Columbus What you'll do: As a National Business Line Senior Initiatives and Operations Manager you'll contribute to the…
Added 42 mins ago
Sr. Manager, Value Stream Leader-Surgical Energy/Pre-Identified Candidate
J&J Family of Companies
Cincinnati, OH
…Assignments may evolve as portfolio needs change. The Senior Manager will lead through influence in a complex, global matrix and will balance growth, quality, service, cost, cash,…
Added 43 mins ago
Brokerage Operations Manager, NYLIFE Securities 94806
New York Life Insurance Company
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Brokerage Operations Manager – NYLIFE Securities - 94806
Added 1 hour ago
Energetics Tool Engineer (Level V)
Voyager Technologies, Inc.
Folsom, CA · Reno, NV
The position reports to the Special Tooling Group Manager and is part of Strategic Systems Operations based in Folsom, CA. This role is onsite or hybrid based in Folsom, CA; Reno, NV
Added 2 hours ago
Sentinel Principal/Sr Principal Project Management - 18891
CORP-Corporate Office
United States
Northrop Grumman Defense Systems is seeking a experienced Principal/Sr Principal Project Manager. This position is located in Roy, UT and supports the Sentinel program in enhancing the US…
Added 2 hours ago
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Senior Manager, Program Management
Carrier Corporation
Indianapolis, IN
- $117,500 to $234,500 USD / year
The Senior Program Manager leads complex, cross-functional programs that carry elevated business importance, technical complexity, execution risk, or leadership visibility.
Added 3 hours ago
Senior Backend Software Architect
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United States
…software development with high-level system architecture and strategic technical leadership. You will design scalable, resilient systems while writing production-grade code, mentoring…
Added 3 hours ago
Vice President of Cybersecurity & Chief Information Security Officer (CISO)
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…maintaining AV’s enterprise vision, strategy, and cybersecurity program to ensure the confidentiality, integrity, and availability of the organization’s information assets and technology…
Added 3 hours ago
Sr. Manager, EAP, EAP
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
The Senior Manager, Global Air & Energy Programs establishes and maintains cross-organizational alignment on a unified compliance vision across all regions, business units, and dependency…
Added 4 hours ago
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Minor League Nutrition Coordinator
Colorado Rockies Baseball Club
Scottsdale, AZ
- $75,000 to $82,000 USD / year
…Colorado Rockies’ Minor League system, including the Arizona complex and all affiliates (Albuquerque, Hartford, Spokane, and Fresno). Based at Salt River Fields in Scottsdale, this position…
Added 4 hours ago
Internal Audit Senior Manager, Quality Assurance
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Westlake, TX
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Added 4 hours ago
Program Manager - Foundation Communications
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5 years of experience in strategic communications, public relations, marketing, digital communications, or a related field. Experience developing and executing integrated communications…
Added 4 hours ago
Medical City Arlington - Nurse Manager CV PCU
HCA Healthcare
Arlington, TX
We are seeking a(an) Medical City Arlington - Nurse Manager CV PCU with Medical City Arlington to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care…

Closed listing

Nelnet

Customer Success Manager

Olympia, WA, United States

$75,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $75,000 to $80,000 USD / year
Experience: 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote

Full time

R23122

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services. This role partners with clients as a trusted advisor, focusing on compliance achievement, security posture improvement, and sustained platform adoption. The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate, coordinating internally to deliver outcomes and support long-term client retention.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Compensation range for this role is $75,000-$80,000 annually, depending on experience.

JOB RESPONSIBILITIES:

Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
Drive platform adoption through proactive outreach, training coordination, and usage reviews.
Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

EDUCATION:

Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
Preferred: Coursework or certification related to customer success, project management, or information security.

EXPERIENCE:

Required:

3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Demonstrated experience managing client relationships and driving measurable outcomes.
Experience coordinating work across cross‑functional teams.

Preferred:

Experience supporting compliance‑driven, security, or regulated environments.
Experience working with higher education or similarly complex client organizations.

COMPETENCIES/SKILLS:

Client Relationship Management
Strategic Thinking
Cross‑Functional Collaboration
Data‑Driven Decision Making
Influence and Communication
Adaptable

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc (https://nelnet.com/careers/benefits-perks/)

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

About employer

More about this job

Skills

CSM
Regulatory compliance
Sales
Project management
Cybersecurity
Collaboration
Decision making
Communication skills
Adaptability

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