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Added 2 mins ago
ACH Manager
LAFCU
Lansing, MI
The ACH Manager leads LAFCU’s daily Automated Clearing House operations and helps rebuild and strengthen the ACH program. This hands-on role combines processing oversight, exception…
Added 3 mins ago
Technical Program Manager - Offshore Engineering & Sustaining Operations
ALTEN Technology USA
Lakewood, CO · Westminster, CO
As a Technical Program Manager - Offshore Engineering and Sustaining Specialist you will be responsible for;
Added 3 mins ago
Customer Operations Representative
Redwood Logistics
Chicago, IL
Reports To: Senior Manager of Strategic Operations
Added 4 mins ago
Business Development Manager
Elwood Staffing
Lebanon, TN
Business Development Manager Responsibilities:
Added 4 mins ago
FB
Benefits Navigation Specialist-St. Lawrence County
Food Bank of Central New York
Syracuse, NY
- $22.99 to $23.68 USD / hour
This is a remote, work-from-home position; however, applicants are expected to travel throughout St. Lawrence County as well as Northern New York on a daily basis. Applicants are strongly…
Added 5 mins ago
Senior Project Manager-Retail Bank Construction (Ground-Up/Fit-Outs)
Turner & Townsend
Remote, United States
The Senior Project Manager provides consulting services for our financial services client account to help achieve the company's strategic business objectives. Projects consist of regional…
Added 5 mins ago
Project Manager III - OPS
Johns Hopkins Health System
Middle River, MD
Project Manager II: 3–5 years of experience in business, program development, and/or project development or management, including at least 1 year of experience working on projects involving…
Added 5 mins ago
D
Product Marketing Manager
DataSpring
Remote, United States
- $120,000 to $140,000 USD / year
DataSpring is seeking a Product Marketing Manager to execute commercialization program success across our portfolio of provider and member data solutions, including customer-centric…
Added 5 mins ago
VH
Territory Account Manager HIV Prevention, Burbank, CA
ViiV Healthcare Company
CA
- $132,750 to $221,250 USD / year
…professional in Specialty Sales for the position of Territory Account Manager (TAM) on the long-acting HIV Injectable Treatment Sales team. The ability to thrive in a fast-paced, complex…
Added 5 mins ago
Territory Account Manager - Cincinnati
ViiV Healthcare Company
KY
…professional in Specialty Sales for the position of Territory Account Manager (TAM) on the long-acting HIV Injectable Treatment Sales team. The ability to thrive in a fast-paced, complex…
Added 6 mins ago
Driver Manager
Default Brand
Advance, NC
The Driver Manager is responsible for managing daily activities of a group of professional drivers (“Ambassadors”) to ensure safe, on-time, and cost-effective transportation service. This…
Added 6 mins ago
Senior Manager, Delegation & Sport Services
Special Olympics Brand
Remote, United States
Position Title: Senior Manager, Delegation & Sport Services
Added 6 mins ago
Analyst II - Security
Ally Bank
Detroit, MI
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as…
Added 10 mins ago
SO
Transportation Engineer Licensed Specialist 13 (Traffic & Safety Regulations and Standards Engineer)
State of Michigan
Lansing, MI
- $45.84 to $64.99 USD / hour
…and health of the state’s traveling public, includes project/program manager responsibilities, and develops standards, guidelines, and…
Added 10 mins ago
Information Technology Specialist - FT
PUBLIC STRATEGIES INC
Oklahoma City, OK
…for federal, state, and local clients, including project and program management, training and technical assistance, technology, event management, research and evaluation, video production,…
Added 11 mins ago
Sr. Engineer, Controls and Automation
MCA - Alpolic
Chesapeake, VA
Program, configure, troubleshoot, and improve Allen-Bradley, Mitsubishi, and Siemens PLC/HMI platforms and associated drive systems. Support legacy systems while developing migration and…
Added 13 mins ago
2027 Chubb Associate, Construction Risk Engineer
ACE American Insurance Company
New York, NY · NY · Whitehouse Station, NJ
Our Chubb Associate Program is a great starting point for individuals seeking an entry-level role in the insurance industry as a Construction Risk Control Consultant. The role of the CRC…
Added 20 mins ago
Clinical Associate
St Jude Medical S C Inc
CA
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 20 mins ago
Clinical Specialist
St Jude Medical S C Inc
GA
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 21 mins ago
Project Manager 2 - Government Resource Center
The Ohio State University
United States
The Project Manager in The Ohio Colleges of Medicine Government Resource Center (GRC) will facilitate various program design, implementation, and evaluation projects, including…
Added 21 mins ago
IG
Remote Sr Project Manager
Insight Global
Remote, United States
- From $95.7 USD / hour
Insight Global is seeking an experienced Senior Project Manager to support a large-scale Legacy Decommissioning program focused on telecom cost-saving and network consolidation initiatives.
Added 21 mins ago
IG
Remote Technical Project Manager - Network Planning III
Insight Global
Remote, United States
- From $67.58 USD / hour
Insight Global is seeking an experienced Technical Project Manager – Network Planning III to support a large-scale Legacy Decommissioning program. This individual will manage complex…
Added 21 mins ago
IG
Remote Sr Network Implementation Program Manager - Process Improvement + BI
Insight Global
Remote, United States
- From $78.9 USD / hour
Insight Global is seeking a Senior Network Implementation Program Manager to support a large-scale Legacy Decommissioning program. This individual will focus on end-to-end program…
Added 21 mins ago
T
EpicCare Link Analyst
TEKsystems
Winston Salem, NC
- $85 to $90 USD / hour
…rather than short-term consulting engagementsReports directly to manager-level leadershipSkillsepiccare link, epiccare, epic, epic certified, epic certificationTop Skills Detailsepiccare…
Added 22 mins ago
Horticulture Technician
North Carolina Agricultural and Technical State University
NC
…the North Carolina A&T State University Agricultural Research program, and the Center for Environmental Farming Systems Small Farm Unit, in Goldsboro, NC. This position is responsible to…

Closed listing

Nelnet

Customer Success Manager

Springfield, IL, United States

$75,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $75,000 to $80,000 USD / year
Experience: 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote

Full time

R23122

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services. This role partners with clients as a trusted advisor, focusing on compliance achievement, security posture improvement, and sustained platform adoption. The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate, coordinating internally to deliver outcomes and support long-term client retention.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Compensation range for this role is $75,000-$80,000 annually, depending on experience.

JOB RESPONSIBILITIES:

Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
Drive platform adoption through proactive outreach, training coordination, and usage reviews.
Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

EDUCATION:

Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
Preferred: Coursework or certification related to customer success, project management, or information security.

EXPERIENCE:

Required:

3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Demonstrated experience managing client relationships and driving measurable outcomes.
Experience coordinating work across cross‑functional teams.

Preferred:

Experience supporting compliance‑driven, security, or regulated environments.
Experience working with higher education or similarly complex client organizations.

COMPETENCIES/SKILLS:

Client Relationship Management
Strategic Thinking
Cross‑Functional Collaboration
Data‑Driven Decision Making
Influence and Communication
Adaptable

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc (https://nelnet.com/careers/benefits-perks/)

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

About employer

More about this job

Skills

CSM
Regulatory compliance
Sales
Project management
Cybersecurity
Collaboration
Decision making
Communication skills
Adaptability

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