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Added 1 min ago
DELI/CLERK
The Kroger Co.
Alamosa, CO
Deli Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 3 mins ago
Digital Program Manager
The Freeman Company
IL · NV · TX
We are seeking a Digital Program Manager to help deliver a portfolio of digital commerce programs that drive revenue and improve how we serve our customers. Reporting to the VP, Digital…
Added 11 mins ago
Front Desk Host
Schulte Companies
Scottsdale, AZ
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only…
Added 20 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
New Orleans, LA
Traveling Project Manager – Mechanical Construction
Added 21 mins ago
VP
Pain Territory Account Manager, Provo Utah
Vertex Pharmaceuticals Incorporated
Colorado Springs, CO
- $133,600 to $200,400 USD / year
…new options for the treatment of pain. The Territory Account Manager will be responsible for establishing and maintaining relationships with key institutional decision makers and affiliated…
Added 21 mins ago
UO
Design and Construction Project Manager
University of Colorado Denver
Boulder, CO
- $82,000 to $87,500 USD / year
The Project Manager serves as a key representative of the University in the planning and execution of construction and renovation projects across campus. In this role, you will define…
Added 21 mins ago
UO
Design and Construction Estimator
University of Colorado Denver
Boulder, CO
- $114,000 to $129,000 USD / year
Added 24 mins ago
Merchandising Service Associate - Plant Service Lead
Lowe's Home Centers, LLC
Glen Allen, VA
Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
Added 24 mins ago
G
Restoration Residential Business Developer
GPAC
Garden Grove, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 24 mins ago
G
Restoration Residential Business Developer
GPAC
Fullerton, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 25 mins ago
G
Restoration Residential Business Developer
GPAC
Buena Park, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 32 mins ago
Merchandising Service Associate - Plant Service Lead
Lowes
Glen Allen, VA
Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
Added 35 mins ago
G
Masonry Business Developer: $110K-$120K
GPAC
Manassas, VA
- $110,000 to $120,000 USD / year
If you have the following, you could be on track for a solid career as a Masonry Estimator/Project Manager:
Added 40 mins ago
BB
Commercial Portfolio Manager II - Tulsa, OK
Busey Bank
Tulsa, OK
- $100,000 to $130,000 USD / year
The Commercial Portfolio Manager provides a positive customer experience through managing the client relationship utilizing the full suite of Busey products and services. Maintain a…
Added 45 mins ago
F
Patient Financial Advocate
Firstsource
Louisville, KY
- $7.25 USD / hour
Actively participate in and remain aware of the Corporate Compliance Program.
Added 50 mins ago
Manager Trainee
Menards
BROOKLYN PARK, MN
Are you looking to start an exciting and rewarding career in Retail Management with a growing company? Our Manager Trainee Position is a paid, full-time, hands-on training program designed…
Added 55 mins ago
Retail Sales Manager
Michaels Stores, Inc.
United States
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 55 mins ago
Sales Manager
Michaels Stores, Inc.
United States
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 55 mins ago
Merchandise Manager
Michaels Stores, Inc.
United States
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 1 hour ago
Family Medicine MD/DO Program Director - Multiple Locations, Indiana
Commonwealth Medical Services
Saint Leon, IN
…empathetic Family Medicine physician to serve as Residency Program Director for an established ACGME-accredited Family Medicine Residency Program. The ideal candidate is board-certified and…
Added 1 hour ago
Family Medicine MD/DO Program Director - Multiple Locations, Indiana
Commonwealth Medical Services
Connersville, IN
…empathetic Family Medicine physician to serve as Residency Program Director for an established ACGME-accredited Family Medicine Residency Program. The ideal candidate is board-certified and…
Added 1 hour ago
Family Medicine MD/DO Program Director - Multiple Locations, Indiana
Commonwealth Medical Services
Hagerstown, IN
…empathetic Family Medicine physician to serve as Residency Program Director for an established ACGME-accredited Family Medicine Residency Program. The ideal candidate is board-certified and…
Added 1 hour ago
Family Medicine MD/DO Program Director - Multiple Locations, Indiana
Commonwealth Medical Services
Cambridge City, IN
…empathetic Family Medicine physician to serve as Residency Program Director for an established ACGME-accredited Family Medicine Residency Program. The ideal candidate is board-certified and…
Added 1 hour ago
Family Medicine MD/DO Program Director - Multiple Locations, Indiana
Commonwealth Medical Services
Richmond, IN
…empathetic Family Medicine physician to serve as Residency Program Director for an established ACGME-accredited Family Medicine Residency Program. The ideal candidate is board-certified and…
Added 1 hour ago
Family Medicine MD/DO Program Director - Multiple Locations, Indiana
Commonwealth Medical Services
Winchester, IN
…empathetic Family Medicine physician to serve as Residency Program Director for an established ACGME-accredited Family Medicine Residency Program. The ideal candidate is board-certified and…

Closed listing

Nelnet

Customer Success Manager

Boise, ID, United States

$75,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $75,000 to $80,000 USD / year
Experience: 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote

Full time

R23122

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services. This role partners with clients as a trusted advisor, focusing on compliance achievement, security posture improvement, and sustained platform adoption. The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate, coordinating internally to deliver outcomes and support long-term client retention.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Compensation range for this role is $75,000-$80,000 annually, depending on experience.

JOB RESPONSIBILITIES:

Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
Drive platform adoption through proactive outreach, training coordination, and usage reviews.
Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

EDUCATION:

Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
Preferred: Coursework or certification related to customer success, project management, or information security.

EXPERIENCE:

Required:

3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Demonstrated experience managing client relationships and driving measurable outcomes.
Experience coordinating work across cross‑functional teams.

Preferred:

Experience supporting compliance‑driven, security, or regulated environments.
Experience working with higher education or similarly complex client organizations.

COMPETENCIES/SKILLS:

Client Relationship Management
Strategic Thinking
Cross‑Functional Collaboration
Data‑Driven Decision Making
Influence and Communication
Adaptable

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc (https://nelnet.com/careers/benefits-perks/)

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

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