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Added 2 mins ago
Assistant Account Manager - National Retail Accounts
Peterson Wholesale
Auburn, WA
The Assistant Account Manager supports the Account Managers in managing and growing an assigned portfolio of accounts. This role handles day-to-day buyer communications, supports commercial…
Added 2 mins ago
Outreach Manager
TRC Companies, Inc.
Portland, OR
Serve as the subject matter resource on eligibility questions, partnering with Measure Development and Operations to resolve issues and customer service issues.
Added 2 mins ago
Store Manager
TJX Companies
Prattville, AL
…Assistant Managers. Act as a role model and provide individualized development for Assistant Store Managers to ensure their readiness for promotion to Store Manager…
Added 2 mins ago
Store Manager
TJX Companies
Peoria, AZ
…Assistant Managers. Act as a role model and provide individualized development for Assistant Store Managers to ensure their readiness for promotion to Store Manager…
Added 2 mins ago
Assistant Store Manager
TJX Companies
Cornelia, GA
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 2 mins ago
Assistant Store Manager
TJX Companies
Lincoln, NE
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 3 mins ago
INVENTORY CONTROL MANAGER
SBH
Justin, TX
Responsible for overseeing inventory control operations and ensuring inventory accuracy, process compliance, and operational effectiveness within the distribution center. Manages…
Added 3 mins ago
Assistant Nurse Manager - Med Tele
Kaiser Permanente
Sacramento, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant…
Added 3 mins ago
Assistant Nurse Manager, Intermediate Cardiac Surgical Unit
Kaiser Permanente
Los Angeles, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant…
Added 3 mins ago
Assistant Nurse Manager, Med Surg
Kaiser Permanente
San Diego, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant…
Added 4 mins ago
RH
Veterinary Technician Supervisor (Specialty) - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
Glassboro, NJ
- $78,000 to $88,000 USD / year
…background in leadership, to join our team and support clinical operations and management of Specialty Technicians and Assistants within our small animal teaching hospital located 1.5 miles…
Added 4 mins ago
Regional Manager
Camarillo Fitness Management Holdings LLC
GA
The Regional Manager is the leadership multiplier for an assigned group of CamFit studios. This role owns the complete health of the region, from coach sales and membership performance to…
Added 8 mins ago
CO
Certified Records Manager
City of Palm Springs
Palm Springs, CA
- $40.14 to $53.97 USD / hour
Plans, supervises, and evaluates the work of assigned staff and provides professional development and coaching to achieve effective operations.
Added 9 mins ago
Commissioning Manager
Skanska USA
Hillsboro, OR
The Commissioning Manager leads and owns the commissioning (CX) program across all five levels for mission-critical facilities, primarily data centers. This role requires deep technical…
Added 9 mins ago
Salon Manager
Regis Corporate Career Site
Manhattan Beach, CA
The Salon Manager is responsible for all facets of a salon’s operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader…
Added 9 mins ago
CS
Assistant Manager
Chicken Salad Chick
Naperville, IL
- $20 USD / hour
…closed on Sundays! No early morning or late night hours of operations. This is a great opportunity to be in on a ground floor opportunity with one of the fastest growing regional chains in…
Added 10 mins ago
EO
Lead Housing Advocate CR
EAST OAKLAND COMMUNITY PROJECT
Oakland, CA
- $21 to $22 USD / hour
The Lead HA works directly under the supervision of the Shelter Manager and maintains a close working relationship with the Crossroads Case Management and Facilities teams. This position…
Added 11 mins ago
CE
Assistant Store Manager
Claires Essentials LLC
Minnetonka, MN
- $15.5 to $19 USD / hour
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 11 mins ago
Senior Associate, Fund Finance
Sycamore Tree Capital Partners
Dallas, TX
Sycamore Tree Capital Partners, L.P. (STCP) is a value-oriented, active asset manager focused primarily on alternative credit, including broadly-syndicated leveraged loans, high yield…
Added 11 mins ago
SA
Manager of Student Accounts and Recievables
Southern Arkansas University Tech
Camden, AR
- $52,000 USD / year
…third-party billing, employer-sponsored training invoices, workforce development receivables, and collection activities. The position works collaboratively with Financial Aid, Admissions,…
Added 11 mins ago
Human Resource Coordinator
Menard, Inc
CARPENTERSVILLE, IL
…of a top-notch Team. You will work directly with the General Manager and the Operations Human Resources Manager to ensure our store atmosphere is positive and fosters the success of its…
Added 11 mins ago
CC
Program Manager III
Catholic Charities of the Archdiocese of St Paul and Minneapolis
Minneapolis, MN
- $72,000 to $80,000 USD / year
…responsive, trauma-informed, dynamic, and self-motivated Program Manager III to serve in a high-level, flexible leadership role. This position will provide program management support at our…
Added 12 mins ago
TC
Director of Parks & Recreation
Trophy Club (TX)
Trophy Club, TX
- $65.63 to $88.17 USD / hour
Under general direction of the Town Manager, the Director of Parks and Recreation serves as the principal leader and administrator of the Parks and Recreation Department; plans, organizes,…
Added 12 mins ago
G
Agricultural Loan Officer
GPAC
Rapid City, SD
- $65,000 to $130,000 USD / year
Added 12 mins ago
G
Trust Officer
GPAC
Rapid City, SD
- $55,000 to $120,000 USD / year
…other issues impacting preparation of returns, assist in the development of new policies and procedures to address improvements and changes, review tax returns for accounts administered,…

Nelnet

Client Implementation & Success Manager

Jefferson City, MO, United States

**Pay Range for this role is - $50,000 - $65,000

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Job details

Pay: **Pay Range for this role is - $50,000 - $65,000
Posting language: English

Original job description

Summary

Remote

Full time

R23071

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

Job Profile Summary

This role leads the full lifecycle of client onboarding, implementation, and ongoing success for the assigned platform. It serves as a primary strategic and technical resource for clients and internal teams, combining expertise in client success, workflow configuration, training, and product operations. The position drives product adoption, engages clients through proactive strategies, resolves technical issues through cross‑functional coordination, and contributes to process and product improvements.

JOB RESPONSIBILITIES:

+ Lead new client onboarding from kickoff through go‑live, including workflow configuration, deliverable management, and expectation setting.

+ Conduct product demos, discovery sessions, and client education to support adoption and pre‑sales engagement.

+ Deliver customized administrator and end‑user training and maintain supporting training resources.

+ Develop, document, and refine onboarding workflows, process guides, and internal procedures.

+ Mentor and support team members on processes, system navigation, and best‑practice client engagement.

+ Monitor client usage and proactively intervene to re‑engage low‑usage customers and promote long‑term adoption.

+ Serve as the primary point of contact for ongoing client questions, troubleshooting, and relationship management.

+ Conducts industry research and provides insights into client trends and needs.

+ Coordinate technical issue resolution, manage tickets, and translate requirements across internal stakeholders.

+ Support major incident response by coordinating communications and stabilizing client experience.

+ Conduct QA testing for product releases and provide insights to influence product improvements and roadmap development.

**Pay Range for this role is - $50,000 - $65,000

EDUCATION:

Required:

+ Bachelor's degree in Business, Education, Technology, Communications, or related field; or equivalent experience.

Preferred:

+ Certifications or additional training in project management, customer success, product operations, or process improvement.

EXPERIENCE:

Required:

+ 2+ years in client success, implementation, system onboarding, or client‑facing technical roles.

+ Experience configuring systems, delivering training, and supporting workflow development.

+ Experience troubleshooting technical issues and working with cross‑functional teams.

+ Experience creating process documentation, guides, or training materials.

Preferred:

+ Experience with SaaS environments, QA testing, or product operations.

SKILLS:

+ Client Engagement & Influence

+ Technical Aptitude

+ Process Optimization

+ Collaboration & Cross‑Functional Partnership

+ Agility & Problem‑Solving

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc (https://nelnet.com/careers/benefits-perks/)

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf) | California Consumer Privacy Notice (https://nelnet.com/california-consumer-privacy-notice/) | Nelnet Applicant Privacy Notice (https://nelnet.com/nelnet-applicant-privacy-notice/) | Notice of Use of Artificial Intelligence and Automated Tools in Hiring (https://nelnet.com/notice-of-use-of-artificial-intelligence-and-automated-tools-in-hiring/) | Canada Applicant Privacy Notice (https://nelnet.com/canada-applicant-privacy-notice/) | EEA Applicant Privacy Notice (https://nelnet.com/eea-applicant-privacy-notice/) | Australia Applicant Privacy Notice (https://nelnet.com/australia-applicant-privacy-notice/)

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