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Added 22 mins ago
Senior Business Development Manager
Trinzic
Beavercreek Township, OH
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 25 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Columbus, OH
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 51 mins ago
Project Manager, Retail Construction Management
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
As a Project Manager specializing in Retail Construction Management within our Project and Development Services team, you will join a dynamic, cross-functional corporate real estate team…
Added 1 hour ago
K&I Premium Services Manager
Ogletree Deakins
Greenville, SC
Ogletree Deakins’ Knowledge and Innovation (“K&I”) department has an opportunity for a highly skilled and motivated Manager to join the K&I Premium Services team. K&I Premium Services…
Added 1 hour ago
CH
Data Analyst
Cayuse Holdings
Phoenix, AZ
- $100,000 to $110,000 USD / year
Design and implement data pipelines, ETL processes, and database structures to automate and scale data analysis solutions for client needs.
Added 1 hour ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Phoenix, AZ
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 1 hour ago
Strategic Accounts Sales Manager
Jobgether
Remote, United States
…steps. Our partner is looking for a Strategic Accounts Sales Manager based in the United…
Added 2 hours ago
Software Developer, Mid
Sierra Management And Technologies Inc
California, MD
Develop solutions that closely match client expectations and requirements.
Added 2 hours ago
Pre-Litigation Case Manager, Georgia
TopDog Law
Remote, United States
…actively fighting to get them the best possible outcome. The Case Manager exists to be that person, a dedicated advocate who owns the client relationship completely and ensures no one ever…
Added 2 hours ago
PO
IT Technical Account Manager
Pacific Office Automation
Beaverton, OR
- $60,000 to $100,000 USD / year
…professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and…
Added 2 hours ago
Benefitfocus Client Data Consultant
BNF Benefitfocus
Charleston, SC · NY · Atlanta, GA · Minneapolis, MN · Boston, MA
The Client Data Consultant leverages technical expertise, product knowledge, and sound judgment to identify, analyze, and resolve complex data issues. This role performs root cause…
Added 2 hours ago
CH
Systems Administrator, Senior
Cayuse Holdings
Pearl Harbor, HI
- $85,000 to $98,000 USD / year
Employment in this role is conditional upon successful execution of the contract by the client.
Added 2 hours ago
CH
Systems Administrator, SME
Cayuse Holdings
Pearl Harbor, HI
- $100,000 to $114,000 USD / year
Employment in this role is conditional upon successful execution of the contract by the client.
Added 2 hours ago
CH
Data Analyst
Cayuse Holdings
Honolulu, HI
- $100,000 to $110,000 USD / year
Design and implement data pipelines, ETL processes, and database structures to automate and scale data analysis solutions for client needs.
Added 2 hours ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Honolulu, HI
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 2 hours ago
ACCOUNT EXECUTIVE
First Legal Network LLC
San Diego, CA
First Legal is the first comprehensive File Thru Trial™ solutions firm, providing a single-source approach that simplifies the litigation process for our clients. Our culture of innovation,…
Added 2 hours ago
Corporate Meetings and Events Sourcing & Service Delivery Manager
BCD
United States
Love turning event briefs into standout venue solutions? In this role, you’ll own the full venue sourcing journey from shaping the brief and scouting the right spaces to negotiating great…
Added 3 hours ago
AC
Talent Acquisition Manager
Aston Carter
Tampa, FL
- $75,000 to $90,000 USD / year
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement,…
Added 3 hours ago
A
Clinical Site Manager
Actalent
Pasadena, MD
- $45 to $70 USD / hour
The Clinical Research Site Manager oversees the daily operations of a clinical research site and ensures the successful execution of multiple clinical trials. This role provides strong…
Added 3 hours ago
T
Senior Engagement Manager
TEKsystems
Hanover, MD
- $115,000 to $165,000 USD / year
The Senior Engagement Manager (SEM) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for managing complex deliverable-based, fully…
Added 3 hours ago
CH
Data Analyst
Cayuse Holdings
Annapolis, MD
- $100,000 to $110,000 USD / year
Design and implement data pipelines, ETL processes, and database structures to automate and scale data analysis solutions for client needs.
Added 3 hours ago
Employer Account Executive - Remote
Prime Therapeutics
Annapolis, MD
Establish key internal relationships to advocate for client interests and help drive enterprise solutions that meet Prime and client priorities; work with Account Manager to ensure member…
Added 3 hours ago
EG
Operations - Process Manager - Sr
Eliassen Group
Annapolis, MD
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 3 hours ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Annapolis, MD
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 3 hours ago
Tax Manager - Private Client
GPAC
Scotch Plains, NJ
A national CPA and advisory firm is seeking a Tax Manager for its private client tax practice in Scotch Plains, New Jersey. This role leads a team of tax professionals on engagements…

Nelnet

Client Implementation & Success Manager

Jefferson City, MO, United States

**Pay Range for this role is - $50,000 - $65,000

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Job details

Pay: **Pay Range for this role is - $50,000 - $65,000
Posting language: English

Original job description

Summary

Remote

Full time

R23071

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

Job Profile Summary

This role leads the full lifecycle of client onboarding, implementation, and ongoing success for the assigned platform. It serves as a primary strategic and technical resource for clients and internal teams, combining expertise in client success, workflow configuration, training, and product operations. The position drives product adoption, engages clients through proactive strategies, resolves technical issues through cross‑functional coordination, and contributes to process and product improvements.

JOB RESPONSIBILITIES:

+ Lead new client onboarding from kickoff through go‑live, including workflow configuration, deliverable management, and expectation setting.

+ Conduct product demos, discovery sessions, and client education to support adoption and pre‑sales engagement.

+ Deliver customized administrator and end‑user training and maintain supporting training resources.

+ Develop, document, and refine onboarding workflows, process guides, and internal procedures.

+ Mentor and support team members on processes, system navigation, and best‑practice client engagement.

+ Monitor client usage and proactively intervene to re‑engage low‑usage customers and promote long‑term adoption.

+ Serve as the primary point of contact for ongoing client questions, troubleshooting, and relationship management.

+ Conducts industry research and provides insights into client trends and needs.

+ Coordinate technical issue resolution, manage tickets, and translate requirements across internal stakeholders.

+ Support major incident response by coordinating communications and stabilizing client experience.

+ Conduct QA testing for product releases and provide insights to influence product improvements and roadmap development.

**Pay Range for this role is - $50,000 - $65,000

EDUCATION:

Required:

+ Bachelor's degree in Business, Education, Technology, Communications, or related field; or equivalent experience.

Preferred:

+ Certifications or additional training in project management, customer success, product operations, or process improvement.

EXPERIENCE:

Required:

+ 2+ years in client success, implementation, system onboarding, or client‑facing technical roles.

+ Experience configuring systems, delivering training, and supporting workflow development.

+ Experience troubleshooting technical issues and working with cross‑functional teams.

+ Experience creating process documentation, guides, or training materials.

Preferred:

+ Experience with SaaS environments, QA testing, or product operations.

SKILLS:

+ Client Engagement & Influence

+ Technical Aptitude

+ Process Optimization

+ Collaboration & Cross‑Functional Partnership

+ Agility & Problem‑Solving

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc (https://nelnet.com/careers/benefits-perks/)

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnet.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf) | California Consumer Privacy Notice (https://nelnet.com/california-consumer-privacy-notice/) | Nelnet Applicant Privacy Notice (https://nelnet.com/nelnet-applicant-privacy-notice/) | Notice of Use of Artificial Intelligence and Automated Tools in Hiring (https://nelnet.com/notice-of-use-of-artificial-intelligence-and-automated-tools-in-hiring/) | Canada Applicant Privacy Notice (https://nelnet.com/canada-applicant-privacy-notice/) | EEA Applicant Privacy Notice (https://nelnet.com/eea-applicant-privacy-notice/) | Australia Applicant Privacy Notice (https://nelnet.com/australia-applicant-privacy-notice/)

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