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Neighborhood Services Organization

Case Manager

Oklahoma City, OK, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

SUMMARY:

Provide services to formerly chronically homeless persons with a severe mental disability who are living at Palo Duro I & II to increase participant stability and self-sufficiency, a high housing retention rate, and reducing participant use of shelters, hospital, and jail. Establish cooperative relationships with local shelters, hospitals, and law enforcement to identify and recruit perspective participants. Monitor the resident’s progress and needs while living at PDI and II, link residents to and coordinate resources, conduct discharge planning, and track participants who have exited the program. Support the appropriate and timely documentation necessary for housing eligibility, maintain accurate progress notes and alerts.

ESSENTIAL FUNCTIONS:

Case Management:

Serve as case manager to approximately 36 clients. Case management services include, but are not limited to screening, intake, assessment, service plan development, monitoring, linkage to appropriate community resources, follow up, appropriate discharge, crisis coordination, and tracking.
Meet with clients to assess their physical and mental wellness, barriers to living independently, and develop case plans upon establishment of their tenancy and revise them as needed.
Collect supplementary information needed to assist clients, such as employment records, medical reports, and other reports as deemed necessary to comply, and to determine the eligibility for resources available in the community.
Conduct wellness checks and schedule regular meetings with clients to assess the progress toward goals, address concerns, identify any new or recurring barriers to independent living and adjust case plans, as appropriate.
Complete appropriate documentation, log entries, case notes, and other written information regarding client progress and concerns in an accurate and timely manner.
Enter participant’s information into the HMIS database in a timely manner and update as needed.
Maintain food/supply pantry utilizing the Weekly Market.
Comply with all safety policies, practices, and procedures. Monitor non-resident personnel in the building. Report all unsafe activities to supervisor.
Ensure HIPAA compliance at all times.
Ensure compliance with OCHA polices, fair housing policies, the Landlord Tenant Act, and NSO requirements at all times.
Explain and enforce appropriate rules, policies, and regulations for all residents. Report any ongoing noncompliance issues to the supervisor, as well as document for the file.
Maintain the confidentiality and privacy of all clients with other clients and the external community. Consult with Director of Housing concerning program and individual issues as deemed necessary.
Participate in Housing Department rotation of On-Call status. This requires being On Call in the evenings and on weekends for a period of two weeks, usually five times per year.
Occasionally work at other NSO properties for coverage and services to clients.

Property Management Duties:

Report all property maintenance work orders to Facility Maintenance Manager and/or Housing Director.
Work with residents and other staff members to maintain safety, cleanliness, and overall appearance of interior of facility.
Ensure the property is well maintained and tour ready at all times.
Submit all purchase orders for food and supplies needed to the Housing Director.

Document Management/Certification Assistance:

Support and assist with ensuring that all current files have the required items; assist in correcting all deficiencies within current files. Engage in collaborative working relationships with the property management company for correct HUD and OCHA documentation.
Maintain up-to-date information regarding tenant occupancy, move outs, and vacancies.
Prepare and submit reports to supervisor on a timely manner basis.

Other Duties:

Promote goals of the organization through tours and presentations.
Assist in the calculation and collection of tenants rent on monthly basis and maintain records and reports of collection.
Oversee all aspects of general office coordination including, but not limited to filing, scheduling, coordinating meetings, obtaining supplies, signing for, and distributing packages, and any special projects assigned.

JOB REQUIREMENTS:

Minimum of Associate’s degree in social work, human services or related field Band two years’ experience in the field required. Additional experience in the field may be used as a substitute for educational requirements. Bachelors/Masters degree in relevant field may be considered in lieu of field specific experience.

Must have a valid driver’s license and auto insurance within the limits defined in the employee handbook.

Clearance of background check and drug screen. This position is considered safety-sensitive and therefore is not subject to the protections of the Oklahoma Medical Marijuana and Patient Protection Act.

Must have reliable transportation for participation in rotating on-call schedule for after-hours issues in housing program.

SKILLS AND ABILITIES REQUIRED:

Requires clear, oral, and written communication skills.
Requires basic knowledge of computer literacy skills.
Requires the use of interpersonal communication, interviewing, and conflict resolution techniques.
Must be able to demonstrate responsible professional behavior with the ability to work independently as well as part of a team that is comprised of volunteers, professional staff, and clients.
Requires patience when assisting population served.
Requires ability to handle multiple projects and tasks simultaneously.
Requires knowledge of safety policies and procedures. Adherences to policies and procedures are a must.

WORKING CONDITIONS:

Most of the time spent in this position is in a well-lit, heated, and air-conditioned indoor office setting with adequate ventilation.
This job requires moderate physical activity performed in a primarily administrative nature.
Occasional periods of high stress.
Monday through Friday 9:00 am to 6:00 pm
Work schedule could vary upon Center needs.
Participate in Housing Department rotation of On-Call status. This requires being On Call in the evenings and on weekends for a period of two weeks, usually five times per year.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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More about this job

Skills

Case management
Documentation
Regulatory compliance
Document management
Presentation skills
Scheduling
Valid driver's licence
Communication skills
Computer skills
Conflict resolution
Work independently

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