Jobs in the United States

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Safety Manager
Actalent
Des Moines, IA
…state, a 401(k) plan with matching, an employee assistance program, 100% paid health insurance upon direct hire, and participation in an employee stock…
Added 1 min ago
Field Service Technician
Nasco Industrial Services & Supply
Elko, NV · Kellogg, ID
The Service Technician will work from the shop and travel to field locations to perform a variety of equipment service and maintenance activities. Activities include routine and complex…
Added 1 min ago
ME
Account Manager - Commercial HVAC
Mesa Energy Systems, Inc.
Irvine, CA
- $75,000 to $120,000 USD / year
The Account Manager position involves building and maintaining relationships with clients in various vertical markets to increase sales and profits. They keep clients informed about…
Added 3 mins ago
OC
Oil Changers Assistant Manager (976)
Oil Changers
Wilmington, IL
- $22 USD / hour
At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan “Drive Thru. Drive Happy.” If you are someone who’s passionate about…
Added 3 mins ago
Da Vinci Specialist- Pittsburgh, PA
Intuitive
Remote, United States
Lead account support plans that drive safe program execution and increase customer autonomy over time, including setting objectives, timelines and resources for relevant customers, in…
Added 3 mins ago
Da Vinci Specialist - Chattanooga, TN
Intuitive
Remote, United States
Lead account support plans that drive safe program execution and increase customer autonomy over time, including setting objectives, timelines and resources for relevant customers, in…
Added 3 mins ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Bay Area, CA
- $175,810 to $215,140 USD / year
…executing the Enterprise Security services and cyber security program, with emphasis on securing the software development lifecycle, cloud and AI enabled systems, and security operations.…
Added 3 mins ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Sacramento, CA
- $155,390 to $189,140 USD / year
…executing the Enterprise Security services and cyber security program, with emphasis on securing the software development lifecycle, cloud and AI enabled systems, and security operations.…
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Senior Program Manager
KBR Wyle Services, LLC
Huntsville, AL
The Senior Program Manager is responsible for the strategic leadership, execution, and growth of complex defense programs and portfolios supporting advanced weapon systems and critical…
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Pharmacy Technician - Southwest
Legacy Community Health
Houston, TX
Provide positive customer service by interacting with customers according to the Legacy Community Health Employee Handbook when assisting clients at the cash register.
Added 3 mins ago
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Tire Technician (Seasonal)
Belle Tire
Palatine, IL
- $15 to $17.5 USD / hour
Deliver exceptional customer service by explaining tire options, maintenance needs, and repairs as needed
Added 4 mins ago
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Manager, Volunteer Leadership, Operations & Experience
HUMAN RIGHTS CAMPAIGN INC.
Washington, DC
- $63,000 to $69,300 USD / year
HRC’s Volunteer Leadership program builds and supports volunteer leadership across local steering communities and the national Board of Governors. Volunteers advance HRC’s mission through…
Added 4 mins ago
FRONT END/RELIEF ASST DEPT LEADER
The Kroger Co.
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Grocery Night Clerk
The Kroger Co.
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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department…
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Grocery Daystocker
The Kroger Co.
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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department…
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STORE/NIGHT DEPT LEADER
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Assistant Store Manager
Goodwill of Central & Northern Arizona
United States
- $47,000 USD / year
Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
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Assistant Store Manager
Goodwill of Central & Northern Arizona
United States
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Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
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PM Scheduler Planner
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Nutrition Assistant
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One year of customer service or hospitality experience preferred
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Nutrition Assistant
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One year of customer service or hospitality experience preferred
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Sr. Project Manager (Industrial Operations)
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The Sr. Project Manager leads the delivery of complex warehouse automation and material handling equipment (MHE) implementation projects from initiation through go-live and closeout. This…
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Engagement Manager
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We are seeking an experienced and knowledgeable Engagement Manager to independently lead complex client engagements, design effective compliance programs, and provide strategic…
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General Manager
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As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach,…

Nearmap

Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description About Nearmap Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.

Job Description

Reporting to the Senior Director of Customer Success, you will be responsible for delighting our local government customers by understanding their needs and delivering the right engagement at the right time. You will be a powerful advocate ensuring high levels of customer satisfaction and loyalty whilst driving quantifiable business results through customer retention and growth. At Nearmap, we believe that uncertainty creates opportunities and that collaboration is central to everything we do. We encourage our teams to empower customers to achieve more through our technology and innovation.

Key Responsibilities:

Manage the End-to-End Renewal Cycle – Own a large local government portfolio by proactively managing renewal timelines, identifying and mitigating churn risk early, and driving on-time renewals to meet retention and revenue targets.
Drive Customer Success at Scale – Develop deep expertise in Nearmap products and services from both technical and local government perspectives. Lead initial onboarding, product adoption, retention, and growth initiatives to maximise customer investment and optimise customer lifetime value.
Build and Maintain Customer Relationships – Serve as a trusted advisor to local government customers, ensuring high satisfaction levels across accounts. Establish strong relationships with business decision makers and nurture customers for advocacy and promotion.
Identify Growth and Risk Opportunities – Proactively identify churn risks and growth opportunities within the portfolio. Identify and develop upsell opportunities, partnering with appropriate teams to progress deals.
Provide Cross-Functional Support – Deliver customer service and support both individually and in team settings. Collaborate cross-functionally with Sales, Support, and the Customer Experience team to solve customer issues and find scalable, programmatic approaches to managing the large portfolio.
Maintain Account Intelligence – Keep critical account information up-to-date in Salesforce. Close the feedback loop with customers based on surveys and provide insights on how Nearmap can better serve the local government sector.

Qualifications

Required Qualifications

4+ years of experience in Customer Success, Consulting, or technical pre-sales in a high-tech or SaaS company
Proven experience working with B2B audiences, preferably in a technology company
Demonstrated ability to map customer business processes to product capabilities
Strong organizational and time management skills with the ability to manage multiple account engagements simultaneously
Excellent interpersonal and communication skills, both verbal and written
Proficiency with Salesforce and Microsoft Office
Ability to work autonomously, take initiative, and prioritize effectively using data-driven decision making
Strong executive engagement skills with the ability to establish trusted advisor relationships with business decision makers

Preferred Qualifications

Experience in the Government or Public Sector industry
Understanding of SaaS customer engagement, public sector pricing, and contract frameworks
Proven track record developing and executing customer-centric strategies to maximize customer value from technology solutions
Experience managing escalations while collaborating with Sales and Support teams
Strong commercial acumen and relationship-building capabilities
Excellent program management skills combining creative problem solving, business acumen, and analytical aptitude
Cultural awareness and appreciation for diversity

Additional Information

Why you'll love working at Nearmap:

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

Nearmap offers:

In addition to flexible time off, Nearmap offers 4 extra "YOU" days off each year - take a break, no questions asked
Generous parental leave policies for growing families.
Work from Overseas Policy - explore the world in the approved list of cities while you work!
Discounted Private Health Insurance plans
A Nearmap subscription (naturally!).

Learn More About The Work We Do:

YouTube Page LinkedIn Page Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

Why you'll love working at Nearmap:

In addition to your annual leave, Nearmap offers:

4 extra "YOU" days off each year - take a break, no questions asked!
Company-sponsored volunteering days to give back.
Generous parental leave policies for growing families.
Work from Overseas Policy - explore the world in the approved list of cities while you work!
Discounted Private Health Insurance plans.
A Nearmap subscription (naturally!).

Learn More About The Work We Do:

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