Enterprise Account Manager

Ndustrial has delivered $100M+ in energy savings for food producers, storage operators and retailers across the cold chain. Our Nsight™ platform integrates existing systems to turn energy into a measurable production input. It deploys in weeks and verifies savings in real time, without disrupting operations. Trusted by industry leaders like Lineage, Americold and ABB, we’re revolutionizing the way the cold chain uses energy for a more sustainable future.

More About Us:

We are a Raleigh, NC based Series B startup backed by world class investors and serve global customers in energy-intensive sectors like cold storage, logistics, and manufacturing. We live by our values: Teamwork, Customer First, Quality, and Curiosity. With a team of forward-thinkers and problem-solvers, we’re driving the digital transformation of industries globally. Ndustrial builds software that helps the world's largest food, cold chain, and industrial operators understand and control their energy in real time. If you want your work to make real change, this is the place.

About the Role:

The Account Manager is responsible for net-new revenue within Ndustrial's existing customer accounts. The role maps each customer's organization to find sites, business units, and solutions they aren't using yet, builds relationships with new buyers and executive sponsors, and turns pilots and single-site deployments into multi-site programs. The Account Manager carries an expansion bookings quota and works closely with Customer Success, which owns renewals and day-to-day customer health, and with Solutions Engineering and Implementation.

Responsibilities:

• Serve as the commercial point of contact for assigned accounts, coordinating with Customer Success, Solutions Engineering, and Implementation
• Identify and pursue expansion opportunities within existing accounts by mapping each customer's organization, sites, and business units not yet using Ndustrial solutions
• Present and demonstrate the value of our SaaS solutions to new stakeholders and departments within existing accounts, using results from current sites
• Build and maintain strong, long-lasting customer relationships
• Negotiate and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Coordinate with Implementation and Customer Success to ensure timely and successful delivery of Ndustrial’s solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing customers to meet an expansion bookings quota
• Build and maintain account plans that map each customer's organization, sites, and untapped applications
• Forecast and track key account metrics (e.g. expansion pipeline, quarterly expansion bookings, and annual forecasts)
• Prepare reports on account status
• Collaborate with internal sales and customer success teams to identify new growth opportunities & risks with customers
• Assist with challenging customers requests or issue escalations as needed
• Research each customer's operations, sites, and priorities to identify expansion opportunities
• Coordinate product demos with Solutions Engineering for expansion opportunities
• Engage with various audiences within different specialty areas, e.g., plant managers, maintenance managers

Requirements

• BA/BS in Business Administration or a related field
• 5+ years of experience in SaaS or B2B
• 1+ years in cold chain, food production, manufacturing, or energy markets
• Proven experience as an Account Manager, Key Account Manager, or similar role, with a track record of growing revenue within enterprise or multi-site accounts by selling into new sites, business units, and buyers
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Ability to build reports and executive-ready presentations
• Proficiency with CRM software (e.g., Salesforce, HubSpot), MS Excel, and AI tools used in sales and account management
• Experience delivering customer-focused solutions to customer needs
• Proven ability to manage multiple account management projects simultaneously while maintaining sharp attention to detail and accuracy

Benefits

• Flex PTO Policy
• Outstanding Benefits: Medical, Dental and Vision, STD, LTD, Life, AD&D insurance employee premiums fully covered!
• Annual professional development stipend ($500/year)
• Commuter benefit
• Hey Taco! Peer Recognition Rewards
• 401K contribution program
• Stock Options
• Weekly catered lunches
• Flexible hybrid work environment to help you maximize impact across your work-life dynamic
• New, modern, open office conveniently located on S. Harrington St. in Downtown Raleigh
• Inclusive, communicative, innovative and fun environment, we enjoy working together!
• Dog friendly office
• As part of the Pledge 1% community, we donate 1% of employee time to charitable efforts every year. We actively support causes like Habitat for Humanity and One Tree Planted, in addition to various local charities. As a Green Places partner, we also track and offset our carbon emissions using high-quality, third-party verified offsets.

At Ndustrial, we foster an inclusive and diverse workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talent. We believe that talent comes in all shapes, sizes, and experiences. We recognize that you may not check every box on the job description, and that's okay! We encourage candidates who may feel underqualified to apply anyway.