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Added 12 hours ago
Owner Ambassador- Rentyl Resorts
NDM Hospitality Services
Four Corners, FL
Added 14 hours ago
Housekeeping Manager
NDM Hospitality Services
Glen St Mary, FL
Added 1 day ago
Activities Ambassador - Margaritaville Resort Orlando
NDM Hospitality Services
Kissimmee, FL
Added 1 day ago
Guest Service Ambassador PT - Encore/ Spectrum Resort
NDM Hospitality Services
Kissimmee, FL
Must have guest experience in residential, vacation rental properties
Added 1 day ago
Shuttle Driver PT- Encore/ Spectrum Resort
NDM Hospitality Services
Kissimmee, FL
Must have guest experience in residential, vacation rental properties
Added 1 day ago
Assistant Outlet Manager - Margaritaville Resort Orlando
NDM Hospitality Services
Kissimmee, FL
Added 3 days ago
Area Director Revenue Management
NDM Hospitality Services
Boca Raton, FL
Added 3 days ago
Area Director Revenue Management
NDM Hospitality Services
Kissimmee, FL
Added 3 days ago
Corporate Director of Rooms
NDM Hospitality Services
Kissimmee, FL
Added 3 days ago
Bartender - Island Oaks RV Resort
NDM Hospitality Services
Glen St Mary, FL
Added 3 days ago
Host Hostess - The Wharf - Sunset Walk
NDM Hospitality Services
Kissimmee, FL
Added 6 days ago
Housekeeper - Embassy Suites Orlando at Sunset Walk
NDM Hospitality Services
Kissimmee, FL
Added 6 days ago
Houseperson- Embassy Suites at Sunset Walk
NDM Hospitality Services
Kissimmee, FL
Must have driver's license · Must have high school diploma
Added 6 days ago
MANAGER GROUP SALES - Island H2O Water Park
NDM Hospitality Services
Kissimmee, FL
Must have the ability to work cohesively with Sales team and communicate new processes and keep park informed and prepared · Must have 3-5 years of proven hospitality sales experience in a theme park, entertainment or resort environment
Added 7 days ago
Vacation Specialist
NDM Hospitality Services
Kissimmee, FL
Added 8 days ago
Maintenance Technician - Island Oaks
NDM Hospitality Services
Jacksonville, FL
Minimum 2 years of maintenance experience required
Added 8 days ago
Cook III - Island Oaks RV Resort m (PM Shift + Weekends)
NDM Hospitality Services
Jacksonville, FL
Must have a High School diploma or GED
Added 8 days ago
NH
Cook I Island Oaks RV Resort
NDM Hospitality Services
Jacksonville, FL
- $20 to $22 USD / hour
Food Safety Certification required
Added 8 days ago
NH
Cook I Island Oaks RV Resort
NDM Hospitality Services
Glen St Mary, FL
- $20 to $22 USD / hour
Food Safety Certification required
Added 8 days ago
Senior Accountant- Margaritaville Resort Orlando
NDM Hospitality Services
Kissimmee, FL
Added 12 days ago
Housekeeper for Vacation Homes - Encore Resort
NDM Hospitality Services
Kissimmee, FL
Added 12 days ago
Senior Line Cook- Margaritaville Resort Orlando
NDM Hospitality Services
Kissimmee, FL
Added 13 days ago
Property Ambassador - Island Oaks RV Resort
NDM Hospitality Services
Jacksonville, FL
Added 14 days ago
NH
Director of Sales & Marketing Island H2O
NDM Hospitality Services
Kissimmee, FL
- From $100,000 USD / year
Added 18 days ago
NH
Part Time -Housekeeper Rooms Coordinator- Encore Resorts
NDM Hospitality Services
Four Corners, FL
- Part-time

Closed listing

NDM Hospitality Services

Channel Reservations Coordinator

Kissimmee, FL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 2+ years of experience in hospitality, reservations, customer service, channel management, revenue management support, or related fields.
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

About NDM Hospitality

NDM Hospitality is a family-owned hospitality company that began in food and beverage and has expanded into the vacation rental industry. We are redefining hospitality by combining the comfort of vacation homes with the consistency, service, and amenities of a world-class resort experience.

We are seeking a detail-oriented Channel Reservations Coordinator to join our growing team. This role is responsible for managing OTA reservations, auditing booking data, processing reservation financials, supporting guest communications, and ensuring exceptional customer service throughout the reservation lifecycle.

Key Responsibilities

Manage and audit reservations received through Online Travel Agencies (OTAs) including Airbnb, Expedia, Booking.com, and Vrbo.
Verify reservation accuracy, completeness, and financial integrity.
Process reservation payments, refunds, modifications, and cancellations.
Communicate professionally with guests through OTA messaging platforms regarding reservation inquiries, stay information, and issue resolution.
Manage and respond to incoming Salesforce cases in a timely manner.
Review daily, weekly, and weekend reservation reports to ensure bookings and cancellations are properly recorded.
Monitor reservation data for discrepancies and escalate issues as needed.
Collaborate with Operations, Revenue Management, Customer Service, and Property Management teams to resolve guest concerns.
Maintain accurate customer records and ensure compliance with company procedures.
Deliver exceptional guest service while handling escalated reservation-related issues.

Qualifications

2+ years of experience in hospitality, reservations, customer service, channel management, revenue management support, or related fields.
Experience working with OTA platforms such as Airbnb, Expedia, Booking.com, or Vrbo preferred.
Familiarity with Salesforce or other CRM/ticketing systems preferred.
Strong analytical skills with exceptional attention to detail.
Ability to reconcile reservation and financial data accurately.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Proficiency with Microsoft Excel and reporting tools.
Ability to thrive in a fast-paced, customer-focused environment.

Preferred Qualifications

Experience with vacation rentals, hotels, resorts, or property management companies.
Independent hotel or hospitality management company experience preferred.
Bachelor's degree in Hospitality, Business, Analytics, Finance, or a related field.

What We Offer

Medical, Dental, and Vision Insurance
Company-Paid Life Insurance
401(k) Plan
Hotel Stay Discounts
Food & Beverage Discounts
Career Growth and Development Opportunities
Employee Recognition & Rewards Program
Team Member Appreciation Events
Competitive Compensation
And More!

Join NDM Hospitality and help shape the future of branded vacation rental experiences while delivering exceptional service to guests around the world.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About employer

More about this job

Skills

Customer service
Manage hospitality revenue
Salesforce
Analytical skills
Attention to detail
Communication skills
Time management
Microsoft Excel

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