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Added 1 min ago
CH
Nurse Practitioner / Physician Assistant - Inpatient Surgery
Children’s Hospital of Philadelphia
King of Prussia, PA
- $117,900 to $156,300 USD / year
…Assistants that provide 24/7 front line inpatient & consultative support to surgical patients at the King of Prussia Hospital. The Surgical APP will care for patients from the listed…
Added 4 mins ago
Software Engineer, Senior Lead
TCC Toyota Motor Credit Corporation Company
Plano, TX
Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work…
Added 5 mins ago
Global Tech - Software Developer with AI, Manager
PwC US Group LLP
Tampa, FL · Stamford, CT · Atlanta, GA · Austin, TX · Chicago, IL · Washington, DC · Cleveland, OH · Dallas, TX · Las Vegas, NV · Baltimore, MD · Minneapolis, MN · Denver, CO · Boston, MA · NY · Florham Park, NJ · Philadelphia, PA · Seattle, WA · Hartford, CT
As a Software Developer with AI, Manager you will lead software engineering work that supports digital transformation, application development, and product innovation within our software…
Added 6 mins ago
SO
Developer II (Salesforce) Remote From Anywhere In CO
State of Colorado
CO
- $85,000 to $100,000 USD / year
…Information (OIT), our mission is to empower our workforce and support the lives of every Coloradan. We are delivering for Coloradans every day through the technology that powers the…
Added 6 mins ago
Senior Lead Software Engineer
JPMC page
New York, NY · Jersey City, NJ · NY
Proficiency in HTML, CSS, and modern front-end web technologies
Added 7 mins ago
Senior Principal Embedded Software Engineer
Northrop Grumman
Annapolis
…team, primarily using C++, Linux and/or Python. This role will support the MSTS Business Unit in Annapolis,…
Added 7 mins ago
Principal Embedded Software Engineer
Northrop Grumman
Annapolis
…team, primarily using C++, Linux and/or Python. This role will support the MSTS Business Unit in Annapolis,…
Added 8 mins ago
Full-stack Software Engineer I
BAE Systems
Nashua, NH
BAE is looking for a full stack developer/front end/cloud developer. The successful candidate will focus on developing applications using modern programming languages such as Node.js,…
Added 8 mins ago
B
Senior Architect - R01573399
Brillio
NY
- $160,805 USD / year
Build Rest Web services to serve multiple applications across the organization.
Added 11 mins ago
Vice President of Operations
MyAdvice
Lehi, UT
…MyAdvice priorities into reliable service delivery and customer support. This leader builds missing processes and role-level measures, strengthens existing practices, and establishes the…
Added 12 mins ago
Senior Accountant (7735U), University Development and Alumni Relations #89790
University of California, Berkeley
CA
At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at…
Added 12 mins ago
Development Associate, Arts & Humanities (7546U) #89766
University of California, Berkeley
CA
At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at…
Added 13 mins ago
DF
Software Engineer II
DIGITL Fox Digital & Technology Group
Los Angeles, CA · NY
- $92,000 to $145,000 USD / year
…team. In this role, you'll help build, maintain, and evolve the web advertising platform that powers monetization across FOX's portfolio of consumer-facing digital…
Added 16 mins ago
FT
Social Media & Graphic Design Coordinator
FAMILIES TOGETHER OF ORANGE COUNTY
Santa Ana, CA
- $25 to $27 USD / hour
6. Provide support for in-house printing and production as needed.
Added 18 mins ago
R
Industrial Field Service Technician Level IV - Silicon Valley
RMC
Fremont, CA
- $60.01 to $66 USD / hour
…facilities are in Portland, OR and Centralia, WA. Visit our web site for more information at…
Added 20 mins ago
Senior Software Developer
CGI Technologies and Solutions, Inc.
Knoxville, TN
CGI is seeking an enthusiastic, creative, senior SW developer to join a high-performing Agile team in designing and building modern, services-based web applications for a large government…
Added 20 mins ago
A
CPQ Consultant
Accenture
Nashville, TN
- $70,350 to $205,800 USD / year
Ability to get hands on with development in order to support the dev team & validate code and/or scripts.
Added 20 mins ago
Senior Staff Cloud Engineer
HCA Healthcare
Nashville, TN
Provide support and technical governance, expertise related to cloud architectures, deployment, and operations
Added 20 mins ago
Patient Access Technician Lead
Novant Health
Wilmington, NC
…supervisor and peers when uncertain of procedure. Provides on-site support and training for new employees or additional training for those that need more hands-on…
Added 21 mins ago
Public Sector Account Advisor
Geotab
Atlanta, GA · Las Vegas, NV
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 22 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Barboursville, WV
- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 22 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Arlington, TX
- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 23 mins ago
WI
System Storage Administrator
Woongjin, Inc
San Jose, CA
- $85,000 to $90,000 USD / year
Install and configure systems which support infrastructure and/or R&D activities
Added 24 mins ago
Keyholder
Torrid
Riverchase Galleria, AL
As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an…
Added 25 mins ago
Business Systems Developer - Ecommerce & Business Systems
THE IMAGE GROUP INC
Holland, OH
The Business Systems Developer – Ecommerce & Integrations is a development-focused position responsible for building, supporting, and improving The Image Group’s ecommerce and business…

NCL Bahamas Ltd.

Manager DevOps

Miami, FL, United States

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Job details

Experience: 7–10+ years of experience in technology operations, platform management, DevOps, vendor management, or related disciplines.
Posting language: English
Posted: Nov 3, 2026

Original job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY

The Manager, DevOps is responsible for governance, operational oversight, and continuous improvement of enterprise-managed platforms that support digital experiences across web, mobile, and ecommerce channels.

This role oversees managed service provider (MSP) teams responsible for administration, configuration, support coordination, and roadmap management of SaaS platforms including Adobe Experience Manager (AEM), Adobe Launch, Salsify, Algolia, Contentsquare, and other related technologies.

The role also provides leadership for DevOps resources responsible for enabling deployment automation and CI/CD processes across Web, Mobile, and Core Services teams, ensuring alignment with enterprise standards established by Enterprise Architecture and Platform Engineering.

Additionally, this role manages a small technical team responsible for Akamai and other shared platform capabilities that support digital products and services.

The Manager, DevOps is accountable for vendor governance, platform health, operational performance, platform adoption, deployment process compliance, and continuous improvement across the managed platform ecosystem.

POSITION RESPONSIBILITIES

Managed Platform Governance & Vendor Management

Oversee MSP teams responsible for administration, configuration, enhancement, and support of managed platforms.
Ensure managed platforms are configured and optimized to meet the needs of Web, Mobile, Ecommerce, and business stakeholders.
Monitor platform health, performance, availability, and operational effectiveness.
Ensure MSP teams maintain platform documentation, operational procedures, and support processes.
Establish and track service level expectations and operational KPIs.
Review platform utilization and identify opportunities for optimization and cost efficiency.

Vendor Relationship Management

Oversee vendor relationships for managed platforms including Adobe, Salsify, Algolia, Contentsquare, and other related providers.
Ensure MSP teams coordinate vendor support requests, issue resolution, escalations, and ticket management.
Monitor vendor performance and support responsiveness.
Stay informed on vendor roadmaps, upcoming releases, new capabilities, and platform enhancements.
Evaluate platform enhancements and communicate relevant opportunities to stakeholders and leadership.

DevOps Governance & Deployment Enablement

Lead DevOps resources responsible for supporting deployment processes across Web, Mobile, and Core Services teams.
Ensure compliance with CI/CD standards and deployment practices established by Enterprise Architecture and Platform Engineering.
Partner with technology leaders to continuously improve deployment reliability, efficiency, and automation.
Monitor deployment health, release processes, and operational metrics.
Identify opportunities to improve developer experience and delivery velocity through automation.

Shared Platform Operations

Lead a small team of Developers and Quality Engineers responsible for Akamai and other shared technology capabilities.
Ensure reliable operation, performance, and maintenance of shared platforms.
Coordinate support, upgrades, security remediation, and operational improvements.
Drive continuous improvement and technical modernization efforts where appropriate.

Operational Excellence & Support

Ensure platform support processes are documented, measured, and continuously improved.
Partner with Technology, Product, Security, Infrastructure, and Architecture teams to resolve operational issues.
Monitor operational risks and proactively address service disruptions.
Support incident management, root cause analysis, and corrective action planning.

AI & Continuous Improvement

Promote adoption of AI-enabled tools and automation opportunities across platform administration, support, testing, and operational workflows.
Identify opportunities to improve efficiency through automation and process optimization.
Stay current on emerging technologies and platform capabilities.

Organizational Leadership

Lead, coach, and develop direct reports and MSP partners.
Foster a culture of accountability, operational excellence, collaboration, and continuous improvement.
Support workforce planning, vendor management, and resource forecasting activities.
Perform other job-related duties as assigned.

QUALIFICATIONS

DEGREE TYPE:

Bachelor's Degree

FIELD(S) OF STUDY:

Computer Science, Engineering, Information Systems, Business Administration, or Related Field.

EXPERIENCE

7–10+ years of experience in technology operations, platform management, DevOps, vendor management, or related disciplines.
3–5+ years managing technical teams, vendors, or managed service providers.
Experience supporting enterprise SaaS applications and platforms.
Experience managing vendor relationships and service delivery.
Experience supporting CI/CD processes and deployment automation practices.
Experience leading operational support and platform governance activities.

Preferred:

Experience operating within internal/MSP hybrid delivery models.
Experience in hospitality, travel, cruise, gaming, or consumer-facing digital ecosystems.
Experience with Adobe Experience Manager, Adobe Launch, Akamai, and other content management systems.

COMPETENCIES & SKILLS

Strong vendor management and stakeholder coordination skills
Experience governing enterprise SaaS platforms and operational services.
Strong understanding of CI/CD and DevOps practices.
Strong operational and process management capabilities.
Experience managing technical support and platform operations.
Ability to balance business needs, operational stability, and platform governance.
Strong communication and cross-functional collaboration skills.
Experience leveraging automation and AI-enabled operational practices.

CERTIFICATIONS & LICENSES

Relevant certifications in cloud platforms, DevOps, Agile/lead delivery, SaaS platform administration, IT service management (ITIL), security, and/or vendor-supported technologies preferred but not required.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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