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Added 17 mins ago
Senior Technical Program Manager, Geo Makers PMO Analytics, Geo
Google
New York, NY
Provide equivalent engineering insight during architectural discussions, resolving disagreements, evaluating technical trade-offs, and mitigating platform dependencies.
Added 30 mins ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
Manage and improve integrations with advertising technologies and platforms, including Prebid, Google Mobile Ads, Google Ad Manager (GAM), and other third-party SDKs.
Added 59 mins ago
Archer IRM Developer / Administrator
Cognizant
Helena, MT
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 1 hour ago
TC
IT Operations Manager
The Community Group
Lawrence, MA
- $105,000 to $125,000 USD / year
…coordinates with TCG's external IT partner, which provides engineering, security, and project support, and with technology vendors and carriers. The position also carries TCG-side…
Added 1 hour ago
Finance Manager, AWS Finance, AWS Applied AI Solutions Finance
Amazon.com Services LLC
Seattle, WA
Amazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise, government and start-up business and…
Added 1 hour ago
Senior Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
…together). Our team, known internally as AI Rails, builds the shared platform and sets the build standards that let thousands of Best Buy engineers and technologists use AI agents with the…
Added 1 hour ago
Staff Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
…ensure agents perform safely and effectively. Working across the platform, you'll also help transform successful agent interactions into reusable capabilities and trusted organizational…
Added 1 hour ago
Performance Marketing Manager, Paid Search & AI Advertising
LangChain
San Francisco, CA
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to…
Added 1 hour ago
Integrated Campaigns Manager
LangChain
San Francisco, CA
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to…
Added 1 hour ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Phoenix, AZ
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
Added 1 hour ago
A
MarTech Data Architect
Accenture
Scottsdale, AZ
- $132,500 to $302,400 USD / year
Adobe Technology Expertise: Provide deep expertise in AEM (Adobe Experience Manager), AEM Assets, and Adobe Experience Platform (AEP) to deliver integrated, high-performance solutions…
Added 1 hour ago
Sr. TPM, Verification Services
Amazon
Tempe, AZ
…mission through providing a secure and accurate verification platform. Verification is becoming a critical component to protect our customers from bad actors and provide fast and secure…
Added 1 hour ago
I
Senior Infrastructure and DevOps Systems Engineer
Intel
Phoenix, AZ
- $100,550 to $194,270 USD / year
Our customer-facing engineering team is seeking a senior, hands-on Infrastructure and DevOps Systems Engineer to design, deploy, automate, integrate, secure, and troubleshoot large-scale…
Added 2 hours ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…operational efficiency and decision-making. Working closely with engineering, product, cybersecurity, data, and business teams, you will translate strategic objectives into practical…
Added 2 hours ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
Start with the product org, then extend to the broader tech org. Partner with Engineering, Analytics and platform teams to co-own systems and raise AI velocity.
Added 2 hours ago
Software Engineer Sr. Manager | Marketing Technology (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
…cross-channel personalized experiences at speed and scale. The Sr. Manager, Martech Data Engineering is a key leadership role, driving our strategy & roadmap forward on the data side of the…
Added 2 hours ago
Senior Engineering Manager, Enterprise CI for Games
Electronic Arts
United States
As Senior Engineering Manager, you will lead the engineering team that is building EA's next-generation Enterprise CI platform for games on a Frostbite-based foundational tech stack. You'll…
Added 2 hours ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
…Resources, Communications, Corporate Finance, Data Science & AI Engineering, and business leaders to make sure both platforms deliver measurable value and are adopted responsibly at…
Added 2 hours ago
M
Product Manager 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…software inside the world’s most powerful IDE. As a Product Manager 2 - CoreAI on the Visual Studio Copilot team, you will shape intelligent, AI-powered developer experiences that are…
Added 2 hours ago
Principal Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
Experience setting technical direction for a shared platform many engineering teams depend on, such as an API gateway or developer platform
Added 2 hours ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Product Manager to lead product strategy and execution for resiliency, continuity, reliability, performance, and security capabilities across the Microsoft…
Added 2 hours ago
M
Senior Technical Program Manager, AI Content Capabilities
Microsoft
WA · NY · GA · Redmond, WA · Atlanta, GA · Redmond · New York · Atlanta
- $119,800 to $261,000 USD / year
We are looking for a Senior Technical Program Manager, AI Content Capabilities to lead that shift as part of our Marketing Technology organization, building AI-powered products and reusable…
Added 2 hours ago
M
Solution Area Specialist - Windows Client
Microsoft
United States
- $133,000 to $239,800 USD / year
…customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value…
Added 2 hours ago
M
Senior Partner Development Manager - ISV, Americas
Microsoft
United States
- $107,600 to $205,600 USD / year
The Senior Partner Development Manager - ISV, Americas will be tasked with managing a targeted portfolio of strategic ISVs. You will have a deep understanding of partner and Microsoft…
Added 2 hours ago
M
Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
…products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery,…

NCL Bahamas Ltd.

Manager DevOps

Miami, FL, United States

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Job details

Experience: 7–10+ years of experience in technology operations, platform management, DevOps, vendor management, or related disciplines.
Posting language: English
Posted: Nov 3, 2026

Original job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY

The Manager, DevOps is responsible for governance, operational oversight, and continuous improvement of enterprise-managed platforms that support digital experiences across web, mobile, and ecommerce channels.

This role oversees managed service provider (MSP) teams responsible for administration, configuration, support coordination, and roadmap management of SaaS platforms including Adobe Experience Manager (AEM), Adobe Launch, Salsify, Algolia, Contentsquare, and other related technologies.

The role also provides leadership for DevOps resources responsible for enabling deployment automation and CI/CD processes across Web, Mobile, and Core Services teams, ensuring alignment with enterprise standards established by Enterprise Architecture and Platform Engineering.

Additionally, this role manages a small technical team responsible for Akamai and other shared platform capabilities that support digital products and services.

The Manager, DevOps is accountable for vendor governance, platform health, operational performance, platform adoption, deployment process compliance, and continuous improvement across the managed platform ecosystem.

POSITION RESPONSIBILITIES

Managed Platform Governance & Vendor Management

Oversee MSP teams responsible for administration, configuration, enhancement, and support of managed platforms.
Ensure managed platforms are configured and optimized to meet the needs of Web, Mobile, Ecommerce, and business stakeholders.
Monitor platform health, performance, availability, and operational effectiveness.
Ensure MSP teams maintain platform documentation, operational procedures, and support processes.
Establish and track service level expectations and operational KPIs.
Review platform utilization and identify opportunities for optimization and cost efficiency.

Vendor Relationship Management

Oversee vendor relationships for managed platforms including Adobe, Salsify, Algolia, Contentsquare, and other related providers.
Ensure MSP teams coordinate vendor support requests, issue resolution, escalations, and ticket management.
Monitor vendor performance and support responsiveness.
Stay informed on vendor roadmaps, upcoming releases, new capabilities, and platform enhancements.
Evaluate platform enhancements and communicate relevant opportunities to stakeholders and leadership.

DevOps Governance & Deployment Enablement

Lead DevOps resources responsible for supporting deployment processes across Web, Mobile, and Core Services teams.
Ensure compliance with CI/CD standards and deployment practices established by Enterprise Architecture and Platform Engineering.
Partner with technology leaders to continuously improve deployment reliability, efficiency, and automation.
Monitor deployment health, release processes, and operational metrics.
Identify opportunities to improve developer experience and delivery velocity through automation.

Shared Platform Operations

Lead a small team of Developers and Quality Engineers responsible for Akamai and other shared technology capabilities.
Ensure reliable operation, performance, and maintenance of shared platforms.
Coordinate support, upgrades, security remediation, and operational improvements.
Drive continuous improvement and technical modernization efforts where appropriate.

Operational Excellence & Support

Ensure platform support processes are documented, measured, and continuously improved.
Partner with Technology, Product, Security, Infrastructure, and Architecture teams to resolve operational issues.
Monitor operational risks and proactively address service disruptions.
Support incident management, root cause analysis, and corrective action planning.

AI & Continuous Improvement

Promote adoption of AI-enabled tools and automation opportunities across platform administration, support, testing, and operational workflows.
Identify opportunities to improve efficiency through automation and process optimization.
Stay current on emerging technologies and platform capabilities.

Organizational Leadership

Lead, coach, and develop direct reports and MSP partners.
Foster a culture of accountability, operational excellence, collaboration, and continuous improvement.
Support workforce planning, vendor management, and resource forecasting activities.
Perform other job-related duties as assigned.

QUALIFICATIONS

DEGREE TYPE:

Bachelor's Degree

FIELD(S) OF STUDY:

Computer Science, Engineering, Information Systems, Business Administration, or Related Field.

EXPERIENCE

7–10+ years of experience in technology operations, platform management, DevOps, vendor management, or related disciplines.
3–5+ years managing technical teams, vendors, or managed service providers.
Experience supporting enterprise SaaS applications and platforms.
Experience managing vendor relationships and service delivery.
Experience supporting CI/CD processes and deployment automation practices.
Experience leading operational support and platform governance activities.

Preferred:

Experience operating within internal/MSP hybrid delivery models.
Experience in hospitality, travel, cruise, gaming, or consumer-facing digital ecosystems.
Experience with Adobe Experience Manager, Adobe Launch, Akamai, and other content management systems.

COMPETENCIES & SKILLS

Strong vendor management and stakeholder coordination skills
Experience governing enterprise SaaS platforms and operational services.
Strong understanding of CI/CD and DevOps practices.
Strong operational and process management capabilities.
Experience managing technical support and platform operations.
Ability to balance business needs, operational stability, and platform governance.
Strong communication and cross-functional collaboration skills.
Experience leveraging automation and AI-enabled operational practices.

CERTIFICATIONS & LICENSES

Relevant certifications in cloud platforms, DevOps, Agile/lead delivery, SaaS platform administration, IT service management (ITIL), security, and/or vendor-supported technologies preferred but not required.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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