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Added 3 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Montpelier, VT
Manage Azure DevOps boards to maintain established structure and processes.
Added 23 mins ago
Sr. Engineering Manager, Controls Hardware
TKC Thermo King LLC
Minneapolis, MN
Thermo King is hiring an experienced Sr. Engineering Manager, Controls Hardware to join our team as a leader of Controls Engineering Professionals! This team is responsible for overseeing…
Added 28 mins ago
W
Software engineer, generative AI
WRITER
San Francisco, CA · Seattle, WA · New York City, NY
- $146,000 to $240,000 USD / year
…You'll report to an engineering director or a senior engineering…
Added 35 mins ago
Senior Product Analyst
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · MINNEAPOLIS, MN
Lead discovery and requirements discussions, using candidate, recruiter, hiring manager, operational, and business perspectives to inform solution design.
Added 45 mins ago
Engineering Manager, DevOps - Moveworks
ServiceNow
Mountain View, CA
As a technical lead and manager of the DevOps/DevSecOps team, you will be responsible for leading the team in building and scaling the AI cloud infrastructure and developer platform. As our…
Added 47 mins ago
Lead Backend Engineer
Wawa Inc. (210515330)
United States
Follow standard development processes and transport process including Agile, SDLC methodologies, DevOps, Source Code Management, etc. Ability to apply IT security standards and practices as…
Added 56 mins ago
Sr. Program Manager
Pacific Life Insurance Company
United States
We’re actively seeking a talented Program Manager to join the Strategy & Program Management Office (PMO) in our Workforce Benefits Division (WBD) in Newport Beach, CA. This role is hybrid.…
Added 1 hour ago
Senior Technical Scrum Master and Agile Coach
CACI
Sterling, VA · Sterling
Facilitates team communications and updates Program Manager and stakeholders; prepares briefings on product status
Added 1 hour ago
Digital Signage Business Analyst – Remote/Hybrid - St. Paul, MN
Creative Information Technology, Inc.
Falls Church, VA
The project will follow an Agile development methodology. The Business Analyst will collaborate with the Project Manager/Scrum Master, software developers, quality assurance resources and…
Added 1 hour ago
Manager, Business Readiness Change Management
United States
Proficiency in Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools (e.g., Azure DevOps/JIRA) a plus
Added 1 hour ago
Manager DevOps
NCL Bahamas Ltd.
Miami, FL
The Manager, DevOps is responsible for governance, operational oversight, and continuous improvement of enterprise-managed platforms that support digital experiences across web, mobile, and…
Added 1 hour ago
VP Information Technology
REPUBLIC SERVICES, INC.
Phoenix, AZ
Implements and institutionalizes best practices and frameworks (e.g., ITIL, Agile/product operating model, DevOps, SDLC, enterprise architecture, and PMO/portfolio governance) and drives…
Added 1 hour ago
Manager - Quality Assurance (IT)
Wynn Resorts
Las Vegas, NV
The Manager of Quality Engineering and Automation is a hands-on quality engineering leader responsible for helping transform a traditional Quality Assurance organization into a modern…
Added 2 hours ago
Programmer/Analyst
Westinghouse Electric Company, LLC
Ogden, UT
You will report to the Senior Manager of Operational Excellence and be located at Ogden, UT. You will support this role 100% onsite.
Added 2 hours ago
PowerShell Automation Engineer
Stefanini Group
Richmond, VA
Ensure packages meet security requirements, follow internal standards, and deploy reliably through Intune, Configuration Manager, or orchestration pipelines
Added 2 hours ago
Senior Manager, Data Engineering & AI
CVS Shared Services Resources LLC
Irving, TX · Wellesley, MA
…leadership, cross-functional partnership, and strategy. The Senior Manager owns the growth, performance, and delivery of the team, partners closely with product, data science, and business…
Added 2 hours ago
Manager, Customer Success Management - Public Sector
Chainguard
Remote, United States
The Manager of Customer Success Management (CSM), US Public Sector will report to the Sr. Manager of Customer Success (Enterprise US East & Public Sector), working collaboratively to…
Added 2 hours ago
Sr. Software Engineering Manager
Intuitive
Sunnyvale, CA
The Senior Software Engineering Manager will lead a team of software engineers building the network connectivity software that powers Intuitive’s flagship surgical robotic platforms and its…
Added 2 hours ago
Associate Engineer, Investment Data & Analytics
HarbourVest Partners, LLC
United States
…workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13…
Added 2 hours ago
Sr Principal Linux Systems Administrator - Polygraph
CORP-Corporate Office
United States
Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
Added 2 hours ago
DevOps Engineering Manager 1
CORP-Corporate Office
United States
Northrop Grumman Mission Systems (NGMS) Sector has an immediate opportunity available for a Manager, DevOps Engineering 1 located in Linthicum, MD or Baltimore, MD.
Added 2 hours ago
IG
Project Manager
Insight Global
Remote, United States
- From $60 USD / hour
- 8+ years of experience as a Senior Project Manager, Scrum Master, or hybrid delivery lead supporting complex technology implementations
Added 2 hours ago
Sr. Manager, Software Engineering
FEI EFA, Inc.
Fremont, CA
We are seeking a Sr. Software Engineering Manager to lead our Software Applications Development team in Fremont, CA, developing advanced software for semiconductor failure-analysis…
Added 2 hours ago
IT Manager, greater Seattle area
Prowess Consulting
Bellevue, WA
Prowess Consulting is hiring a dynamic and forward-thinking IT Manager to lead our internal technology operations.
Added 2 hours ago
GL
UX/UI DESIGNER
General Logistics Systems US, Inc.
Hayward, CA
- $95,000 to $110,000 USD / year
Reporting to the VP of IT Services and guided daily by the Product Manager, the UX/UI Analyst / Developer collaborates across the organization and provides technical direction to offshore…

NCL Bahamas Ltd.

Manager DevOps

Miami, FL, United States

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Job details

Experience: 7–10+ years of experience in technology operations, platform management, DevOps, vendor management, or related disciplines.
Posting language: English
Posted: Nov 3, 2026

Original job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY

The Manager, DevOps is responsible for governance, operational oversight, and continuous improvement of enterprise-managed platforms that support digital experiences across web, mobile, and ecommerce channels.

This role oversees managed service provider (MSP) teams responsible for administration, configuration, support coordination, and roadmap management of SaaS platforms including Adobe Experience Manager (AEM), Adobe Launch, Salsify, Algolia, Contentsquare, and other related technologies.

The role also provides leadership for DevOps resources responsible for enabling deployment automation and CI/CD processes across Web, Mobile, and Core Services teams, ensuring alignment with enterprise standards established by Enterprise Architecture and Platform Engineering.

Additionally, this role manages a small technical team responsible for Akamai and other shared platform capabilities that support digital products and services.

The Manager, DevOps is accountable for vendor governance, platform health, operational performance, platform adoption, deployment process compliance, and continuous improvement across the managed platform ecosystem.

POSITION RESPONSIBILITIES

Managed Platform Governance & Vendor Management

Oversee MSP teams responsible for administration, configuration, enhancement, and support of managed platforms.
Ensure managed platforms are configured and optimized to meet the needs of Web, Mobile, Ecommerce, and business stakeholders.
Monitor platform health, performance, availability, and operational effectiveness.
Ensure MSP teams maintain platform documentation, operational procedures, and support processes.
Establish and track service level expectations and operational KPIs.
Review platform utilization and identify opportunities for optimization and cost efficiency.

Vendor Relationship Management

Oversee vendor relationships for managed platforms including Adobe, Salsify, Algolia, Contentsquare, and other related providers.
Ensure MSP teams coordinate vendor support requests, issue resolution, escalations, and ticket management.
Monitor vendor performance and support responsiveness.
Stay informed on vendor roadmaps, upcoming releases, new capabilities, and platform enhancements.
Evaluate platform enhancements and communicate relevant opportunities to stakeholders and leadership.

DevOps Governance & Deployment Enablement

Lead DevOps resources responsible for supporting deployment processes across Web, Mobile, and Core Services teams.
Ensure compliance with CI/CD standards and deployment practices established by Enterprise Architecture and Platform Engineering.
Partner with technology leaders to continuously improve deployment reliability, efficiency, and automation.
Monitor deployment health, release processes, and operational metrics.
Identify opportunities to improve developer experience and delivery velocity through automation.

Shared Platform Operations

Lead a small team of Developers and Quality Engineers responsible for Akamai and other shared technology capabilities.
Ensure reliable operation, performance, and maintenance of shared platforms.
Coordinate support, upgrades, security remediation, and operational improvements.
Drive continuous improvement and technical modernization efforts where appropriate.

Operational Excellence & Support

Ensure platform support processes are documented, measured, and continuously improved.
Partner with Technology, Product, Security, Infrastructure, and Architecture teams to resolve operational issues.
Monitor operational risks and proactively address service disruptions.
Support incident management, root cause analysis, and corrective action planning.

AI & Continuous Improvement

Promote adoption of AI-enabled tools and automation opportunities across platform administration, support, testing, and operational workflows.
Identify opportunities to improve efficiency through automation and process optimization.
Stay current on emerging technologies and platform capabilities.

Organizational Leadership

Lead, coach, and develop direct reports and MSP partners.
Foster a culture of accountability, operational excellence, collaboration, and continuous improvement.
Support workforce planning, vendor management, and resource forecasting activities.
Perform other job-related duties as assigned.

QUALIFICATIONS

DEGREE TYPE:

Bachelor's Degree

FIELD(S) OF STUDY:

Computer Science, Engineering, Information Systems, Business Administration, or Related Field.

EXPERIENCE

7–10+ years of experience in technology operations, platform management, DevOps, vendor management, or related disciplines.
3–5+ years managing technical teams, vendors, or managed service providers.
Experience supporting enterprise SaaS applications and platforms.
Experience managing vendor relationships and service delivery.
Experience supporting CI/CD processes and deployment automation practices.
Experience leading operational support and platform governance activities.

Preferred:

Experience operating within internal/MSP hybrid delivery models.
Experience in hospitality, travel, cruise, gaming, or consumer-facing digital ecosystems.
Experience with Adobe Experience Manager, Adobe Launch, Akamai, and other content management systems.

COMPETENCIES & SKILLS

Strong vendor management and stakeholder coordination skills
Experience governing enterprise SaaS platforms and operational services.
Strong understanding of CI/CD and DevOps practices.
Strong operational and process management capabilities.
Experience managing technical support and platform operations.
Ability to balance business needs, operational stability, and platform governance.
Strong communication and cross-functional collaboration skills.
Experience leveraging automation and AI-enabled operational practices.

CERTIFICATIONS & LICENSES

Relevant certifications in cloud platforms, DevOps, Agile/lead delivery, SaaS platform administration, IT service management (ITIL), security, and/or vendor-supported technologies preferred but not required.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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