Agency NC State Highway Patrol Division State Capitol Police Job Classification Title Security Coordinator (S) Position Number 65032104 Grade NC05
About Us
The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.
Description of Work The primary purpose of this position is to act as the liaison between DIT and DOT Physical Security, track inoperable equipment, support new implementation to include equipment testing, troubleshooting, and lead distributor of security credentials. Support physical security duties and responsibilities. Respond to security emergencies. Knowledge Skills and Abilities/Management Preferences Salary Range: $33,902-$46,800 Salary Grade: NC05
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This position is located at:
Raleigh, NC Wake County
The Posting Will Close At 11:59 P.M. The Night Before the End Date
Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include:
- Complete education history (including high school)
- Full work experience details
- Certificates and licenses, if applicable
Key Responsibilities include but are not limited to:
- Monitor, track, and document security equipment failures; escalate third-time repeat failures to Security Management to initiate root cause analysis. Prepare and distribute weekly ServiceNow equipment status reports.
- Conduct daily reviews of security incidents in ServiceNow, monitor open incidents exceeding two days, and ensure appropriate follow-up and resolution actions are underway.
- Investigate system incidents, provide timely and accurate updates to DIT-Transportation, and prepare briefing reports highlighting emerging security issues and trends.
- Coordinate with Security Management, DIT-Transportation, security vendors, and DOT business units on the planning, implementation, testing, and acceptance of physical security systems, including access control and video surveillance.
- Manage credential issuance, verify Active Directory profiles, assign appropriate access levels, test credentials, and maintain accurate access control system records.
- Conduct final acceptance testing of new installations and post-upgrade building device testing; document results, report equipment deficiencies, and maintain records in designated shared repositories.
- Coordinate and support firmware and software updates in collaboration with Security Management and DIT-Transportation.
- Support daily Security Operations Center (SOC) functions, investigations, and physical security operations, including emergency response, fire alarm evacuations, first aid, security incidents, and suspicious activity reporting.
- Serve as custodian of security evidence and records, ensuring video surveillance requests and associated footage are properly documented, secured, maintained, and retained in accordance with established procedures.
- Assist Security Management with annual audits and information requests from the Office of the State Auditor, DOT Office of Inspector General, and local law enforcement agencies.
- Perform other related duties and responsibilities as assigned.
Management Prefers:
- Ability to operate, troubleshoot, and support Genetec access control and video surveillance systems, including obtaining and maintaining entry-level Genetec certification.
- Ability to analyze security equipment failures, assess service-level performance, identify root causes, and recommend corrective actions.
- Knowledge of investigative practices and procedures related to criminal activity, security incidents, and suspicious behavior involving DOT facilities and operations.
- Ability to respond effectively to emergency situations, including fire alarms, security incidents, and other critical events.
- Ability to serve as a security liaison with NCDIT, A3 Communications, and internal DOT business units to coordinate security system operations and support.
Position/Physical Requirements:
· Typical work schedule: Monday-Friday; 8:00am-5:00pm
Note: Qualified recommended applicant(s) must undergo and successfully pass:
· Criminal Background Investigation · Drug Screening Test
Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school OR General Educational Development (GED) diploma AND one year of experience in security work; OR an equivalent combination of training and experience.
The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.
https://www.ncshp.gov/
The Mission of the North Carolina State Highway Patrol is to protect our State with integrity, loyalty, and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement, strategic preparedness, and community engagement.
The primary purpose of the State Highway Patrol’s Fiscal Section is to ensure that all department financial resources and funds are received, disbursed, recorded and accounted for in accordance with all applicable State and Federal laws and regulations.
We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.
Application Resources State of North Carolina Hiring Process Information here. Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.
All applicants must complete and submit a state application for employment using the Oline Application System for the State of North Carolina by 11:59pm on the night before the closing date listed or the application will be deemed untimely and will not be processed.
Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.
Veteran’s and National Guard Preference Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment, NCSHP will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Employment Eligibility It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Michael Shane Searles
Recruiter Email:
SHANE.SEARLES@NCSHP.GOV
