Jobs in the United States

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Added 1 min ago
Investments & M&A Associate - Corporate Development
Indeed
Jackson, MS
We are looking for an Associate to work on strategic investments and M&A in Indeed's Corporate Development team. The team shapes long-term strategy by examining the comparative landscape…
Added 1 min ago
Senior Analyst, Project Management
CVS Health
Jackson, MS
…for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed…
Added 1 min ago
Lead, Organic Risk Adjustment
Humana
Jackson, MS
We are seeking a Lead, Organic Risk Adjustment to build, operationalize, and scale Humana's Organic Risk Adjustment (ORA) program.
Added 11 mins ago
Delivery Senior Consultant, Infrastructure Engineering Solutions - Redhat OpenShift
Deloitte US
Gilbert, AZ · Lake Mary, FL · Mechanicsburg, PA · Philadelphia, PA
As a Delivery Senior Consultant, Infrastructure Engineering Solutions on the Hybrid Cloud Infrastructure team, you will be responsible for:
Added 12 mins ago
Security Architect
Odyssey Systems Consulting Group, Ltd.
Colorado Springs, CO
…Security Specialty or Microsoft Certified: Azure Security Engineer…
Added 21 mins ago
Project Manager - Strategic Initiatives
Nuclear Fuel Services
Barberton, OH
…longer-term production effectiveness. The group works closely with senior site leadership to develop new and creative ways to improve KPIs that support the business…
Added 21 mins ago
Control Account Manager (CAM) – Logistics & Sustainment
GE Aerospace
Evendale, OH
…Sustainment (L&S) CAM Integrated Product Team (IPT) reporting to the Senior L&S CAM and is responsible for managing cost, schedule and performance for assigned next-generation military…
Added 22 mins ago
Finance Program Manager - Work at Home
Bon Secours Mercy Health
Cincinnati, OH
The Finance Program Manager collaborates with corporate finance, local markets, population health entities, IT/analytics teams, physicians, and senior leadership. The position independently…
Added 22 mins ago
CC
Program Manager Accreditation
Cleveland Clinic
Cleveland, OH
- $63,250 to $96,467.5 USD / year
As Program Manager, Accreditation, you will coordinate hospital accreditation activities and ensure continuous survey readiness across Fairview Hospital, affiliated organizations, and…
Added 23 mins ago
Commercial Landscape Sales Representative
The Davey Tree Expert Company
Columbus, OH
…research, developing competitive proposals, collaborating with senior management to create business development plans, and ensuring accurate reporting and performance tracking to support…
Added 46 mins ago
HS
Delivery Driver (non-CDL)
HD Supply Management, LLC (USA)
United States
- $24 to $27.6 USD / hour
…techniques. Work typically involves regular review of output by a senior coworker or…
Added 1 hour ago
Field Coordinator - Dist
Entergy
Port Allen, LA
Associate’s degree or Bachelor’s degree preferred
Added 1 hour ago
Clinical Associate
Abbott
Shreveport, LA
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 1 hour ago
Clinical Associate
Abbott
New Orleans, LA
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 1 hour ago
SB
Admissions and Records Specialist
Santa Barbara City College
Santa Barbara, CA
- $31.89 to $38.86 USD / hour
…their lives, advance their careers, complete certificates, earn associate degrees, and transfer to four-year…
Added 1 hour ago
Registered Nurse RN Pediatric SWAT
Banner Health Corporate
United States
…this department, including clinical positions such as RN House Senior Managers, SWAT RNs, and Resource Team (RNs, NAs, PCAs, HUCs, and BHTs) plus non-clinical roles such as Office…
Added 1 hour ago
Lead Executive Administrative Assistant
TransUnion LLC
Crum Lynne, PA
Added 1 hour ago
TL
Red team operator - senior level
TransUnion LLC
Crum Lynne, PA
- $112,500 to $187,500 USD / year
Added 1 hour ago
Associate Director, Field Reimbursement Strategy and Execution - Oncology (Horsham, PA/Titusville, NJ) - Johnson & Johnson HCS, Inc
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting an Associate Director, Field Reimbursement Strategy & Execution - Oncology. This…
Added 1 hour ago
AE
Manager|Neshaminy 24|P1-2031647-2
AMC Entertainment Inc.
Bensalem, PA
- $21.6 to $22.75 USD / hour
…coverage 6. Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments 7. 401(k) match to support your…
Added 1 hour ago
Preanalytical Specialist - Days
Geisinger
Wilkes-Barre, PA
Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Added 1 hour ago
Associate Financial Planner - Private Banking PIT - Canonsburg, PA
WesBanco Bank
Canonsburg, PA
Added 1 hour ago
Preanalytical Specialist - Evenings
Geisinger
Scranton, PA
Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Added 1 hour ago
Respiratory Therapy Extern
Geisinger
Danville, PA
The Respiratory Therapist Extern Program is an educational and clinical work experience for respiratory therapy students who have completed their first year of respiratory therapy studies.…
Added 1 hour ago
Patient Care Technician (Advanced Acute Care Orthopedics Unit) - No CNA Cert Required - Day Shift
Geisinger
Danville, PA
MyHealth Rewards wellness program to improve your health while earning a financial incentive

NBT Bancorp Inc.

Floating Operations Associate

Norwich, NY, United States
Williamsville, NY, United States

Pay Range: $19.36 - $25.81

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Job details

Pay: Pay Range: $19.36 - $25.81
Education: High school diploma
Posting language: English
Posted: Nov 3, 2026

Original job description

Pay Range: $19.36 - $25.81

NBT Floating Operations Associates are an integral part of providing excellent customer service – both directly in our Contact Center and indirectly as part of our Operations teams. This role plays an integral part in our ability to meet peak customer demand.

When directly supporting our Contact Center customers, responsible for researching, troubleshooting, and resolving inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values. NBT’s Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.

When focusing on operational tasks, responsible for performing moderately complex operations duties in support of department objectives. Requiring considerable knowledge of company policies and practices, the incumbent performs data collection, verification, maintenance, and input. Analyze information and make processing decisions based on established procedures and guidelines. This role supports both monetary and non-monetary transactions, which require reconciliation. Operational activities directly impact customer accounts, bank reporting, and real time information. May prepare reports and furnish information to authorized persons within and external to the bank. Provides guidance to all levels of employees regarding policies and procedures as they pertain to operational tasks performed.

Education and Experience:

High School Diploma or GED required
Associate's degree preferred
Professional or customer service experience preferred

Skills and Abilities:

Strong Communication skills, both written and verbal
Great active listening skills
A patient, empathic attitude
A passion to support Customers
Ability to work and learn in fast paced environment
Ability to work quickly and accurately
Ability to multitask
Computer Literacy
Basic Trouble shooting skills

Unique Job Requirements & Characteristics

Ability to deliver high-quality work in a friendly and fast paced environment
Ability and willingness to learn new skills

Tasks Performed:

40% - Process a variety of monetary/non-monetary tasks and/or transactions as assigned, which may include but are not limited to- account maintenance and verification, reconciliations, complex account transactions, and resolution of exception items.
25% - Responsible for resolving consumer customer inquiries via one customer support channel. Provide customer with account, product, or service information. Source data across multiple banking systems to research and resolve customer inquiries. Guide customers through basic troubleshooting steps. Accountable for meeting metric driven goals.
20% - Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Adhere to policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation. Complete account, product maintenance as well as complete monetary customer transactions. Ensures that all security measures, policy, and procedures are adhered to.
10% - Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values.
5% - Other duties as assigned

Physical Requirements:

Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects up to a Maximum of 10 lbs

Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

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