Jobs in the United States

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Added 1 min ago
Activity Security Representative (ASR) II
GD Information Technology, Inc.
United States
Assist in the maintenance of a document accountability database and associated correspondence.
Added 1 min ago
Cloud Developer - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Senior Cloud Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 2 mins ago
Learning & Development Specialist III
Catholic Charities Eastern Washington
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Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
Added 5 mins ago
Senior Platform Architect
Hatch IT
Washington, DC
hatch I.T. is partnering with Expression to find a Senior Platform Architect. See details below:
Added 5 mins ago
Senior CSA MBPS Configuration manager
R&P Technologies, LLC
Pascagoula, MS
…Management and Technical Services to government clients. We need a Senior Logistics Configuration Analyst ready to join a fast-paced and exciting work…
Added 5 mins ago
ADMIN OFCR 3 CX
UCSF
San Francisco, CA · Fresno, CA
…time-sensitive projects on behalf of the Assistant Dean and other senior leaders, often with minimal supervision. The role requires strong organizational and communication skills, sound…
Added 6 mins ago
Sales Director Senior Living
New Perspective
Washington, PA
Why New Perspective Senior Living? A career with a purpose starts here!
Added 10 mins ago
SS
Senior SIEM Data Engineer
State Street
Quincy, MA
- $120,000 to $202,500 USD / year
We are looking for a Senior SIEM Data Engineer reporting directly to the Cyber Data Engineering Manager. You will lead the design, onboarding, transformation, validation, and operational…
Added 10 mins ago
Licensed Practical Nurse 3rd Shift
Winona Health
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Basic computer skills. Word. Patient information database (Cerner, EMR, American Data).
Added 11 mins ago
VP, Market Development
AMSURG
United States
…President, Market Development leads a national, remote team of 10-12 Senior Directors and Directors of Market Development located in local markets who are charged with the organic growth of…
Added 12 mins ago
Senior / Lead Site Reliability Engineer
Zelis Healthcare, LLC
United States
Zelis is seeking a highly skilled and experienced Senior / Lead Site Reliability Engineer (SRE) to join our Site Reliability Engineering team.
Added 15 mins ago
Principal Account Manager (Hospital Forecast and Operational Database subscription customer success) (REMOTE)
Vizient
Tulsa, OK · Tulsa
…webinars, conferences, and executive forums. For Operational Database (ODB), engage analytical users and experts to establish appropriate use cases and recurring…
Added 15 mins ago
Software Development Director
Clearwater Analytics, LLC
NY
Provides direction to senior managers in various areas, groups, and/or operations.
Added 16 mins ago
Senior Medicaid Technical Business Analysis Engineer
Conduent
Remote, United States
Conduent is seeking a Senior Medicaid Technical Business Analysis Engineer with a strong background in Medicaid operations, policy, and claims processing. This role is ideal for a problem…
Added 17 mins ago
Assistant Buyer
Rio Hondo Community College District
CA
4. Operates various office machines including personal computers and copiers and use of software, such as, Microsoft Office and District Enterprise Resource Planning (ERP) database. E
Added 18 mins ago
ND
Senior .NET Developer
NTT Data Americas, Inc.
Irving, TX
- $50 to $60 USD / hour
NTT DATA's Client is currently seeking a Senior .NET Developer to join our team in Irving, Texas (US-TX), United States (US).
Added 18 mins ago
Full-Stack Engineer 5 (Java, Python, SRE, AWS, AI) (Cloud Operations Resilience Engineering)
Capital One
Plano, TX
4+ years of experience with database and database management systems
Added 18 mins ago
Full-stack Software Engineer 5, Data Insights Platform (Global Payment Network)
Capital One
Plano, TX · McLean, VA
4+ years of experience with database and database management systems
Added 18 mins ago
Research Specialist I
Texas A&M University
Dallas, TX
Added 18 mins ago
Java Developer (Junior) - AI-Enabled - Local to Pittsburgh, Dallas, Phoenix, Boston, or Providence
CGI Technologies and Solutions, Inc.
Dallas, TX
We are seeking a motivated Junior Java Full Stack Developer with an interest in AI-enabled software engineering to join our application development team. The successful candidate will…
Added 18 mins ago
Data Center Project Coordinator / BA - Local to Pittsburgh, Dallas, Cleveland, or Denver
CGI Technologies and Solutions, Inc.
Dallas, TX
Working under the direction of senior infrastructure and transformation leadership, you will help coordinate the activities required to migrate applications and infrastructure between data…
Added 18 mins ago
Data Center Migration Consultant - Local to Pittsburgh, Dallas, Cleveland, or Denver
CGI Technologies and Solutions, Inc.
Dallas, TX
Working under the direction of senior infrastructure and transformation leadership, you will help coordinate the activities required to migrate applications and infrastructure between data…
Added 18 mins ago
Senior Structural Designer - Kiewit Power
Kiewit
Houston, TX
Kiewit Power Engineering Group is seeking a Senior structural designer, in this role you should have a good understanding of design modeling, design drawing/document creation, and data…
Added 18 mins ago
Senior Quality Engineer Lead
CGI Technologies and Solutions, Inc.
Houston, TX
We are seeking a highly motivated and experienced Senior Quality Engineer Lead to drive quality assurance initiatives across complex enterprise applications. The ideal candidate is a strong…
Added 19 mins ago
MES Developer Senior Consultant
Deloitte
Houston, TX · Dallas, TX
As a MES Developer Senior Consultant you will be responsible for:

NBC Universal

Senior Analyst, Application Support (HTML & SQL Experience Preferred)

Orlando, FL, United States

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Job details

Education: Bachelor’s degree
Experience: 3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Posting language: English
Posted: Sep 25, 2026

Original job description

JOB SUMMARY:

The Senior Application Support Analyst is responsible for ensuring the reliability, performance, security, and continuous improvement of business-critical applications. This role serves as a senior technical resource and escalation point, providing guidance and support to Application Support Analysts while independently leading the investigation and resolution of complex or high-impact application issues. The Sr. Analyst coordinates with business stakeholders, engineering, vendors, and other technical teams to resolve issues, minimize business disruption, and maintain application stability.

The role monitors application health, identifies recurring issues and systemic risks, and drives root-cause analysis and long-term solutions to improve application reliability and operational efficiency. The Sr Analyst also supports application changes, enhancements, upgrades, and deployments; develops and maintains application workflows, databases, and supporting web-based solutions; oversees access and security controls; and helps establish consistent support processes, documentation, and best practices. Through strong technical expertise, sound judgment, mentorship, and cross-functional collaboration, the Sr. Application Support Analyst ensures applications effectively support business operations and deliver a reliable end-user experience.

MAJOR RESPONSIBILITIES:

Independently lead investigation and resolution of complex, high-impact, or recurring application incidents, such as application errors, outages, and performance issues.
Serve as an advanced escalation point for issues that cannot be resolved through established support procedures or by Application Support Analysts.
Own complex incidents through resolution, coordinating with engineering, vendors, and application owners while maintaining accountability for issue progress, business impact, and resolution.
Perform immediate fixes or workarounds to restore service.
Manage user access, roles, and permissions.
Collaborate with stakeholders to evaluate business processes, identify system gaps, and translate requirements into prioritized enhancement or improvement recommendations.
Lead communication for high-impact incidents, providing clear updates on business impact, technical status, risks, mitigation actions, and expected resolution. Establish and promote application support standards, operational best practices, and consistent support procedures across the team.
Coordinate stakeholder communications during major incidents and ensure timely, accurate updates through restoration and post-incident follow-up.
Create, modify, and support SQL databases, queries, tables, and related data structures used by supported applications.
Develop and maintain HTML-based application pages, interfaces, or supporting web content as required.
Design, configure, test, and maintain application workflows and workflow automations to support business processes.
Monitor application health, uptime, and performance dashboards.
Perform routine checks to ensure integrations and services are functioning.
Develop, review, and approve support documentation, troubleshooting standards, escalation procedures, and operational runbooks.
Establish knowledge-management standards and ensure recurring issues are converted into reusable support guidance, known-error records, or standardized resolution procedures.
Document system configurations and troubleshooting steps.
Ensure processes are standardized and repeatable.
Perform application configuration changes, workflow updates, and other technical enhancements within supported platforms.
Support small enhancement requests or business rule updates.
Coordinate with admins or developers for larger changes.
Conduct deeper investigations into recurring or critical issues.
Document root causes and long-term fixes.
Identify trends in incidents to prevent future problems.
Collaborate with engineering to implement permanent solutions.
Lead or facilitate post-incident reviews for significant incidents and track corrective actions through completion.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

QUALIFICATIONS:

Ability to lead technical discussions and communicate complex incidents, risks, root causes, and remediation plans to technical and non-technical stakeholders, including leadership.
Exercises independent judgment in ambiguous or high-impact situations; assesses business impact, technical risk, and urgency to determine appropriate response and escalation strategies. Effective conflict resolution and technical problem-solving skills
Advanced technical knowledge related to:
Infrastructure & network design, support, and troubleshooting
Windows and Linux systems administration
Asset management tools (such as ServiceNow, Snipe-IT, and Lansweeper)
Remote administration tools (such as Bomgar and Intune)
Task/project management and report tools (such as PowerBI and Click-Up)
Automation tools and platforms (such as scripts and Power Automate)
SQL database creation, modification, querying, troubleshooting, and ongoing support
HTML programming and maintenance of web-based application content or interfaces
Workflow design, configuration, automation, and troubleshooting within enterprise applications
Experience with technical audits and compliance frameworks for policies and standards (especially cyber and privacy)
Experience with development and maintenance of technical documentation
Experience supporting large corporate enterprise systems, integrations, databases and workflows, including the design and modification of business process workflows.
Strong analytical skills with the ability to interpret data, identify trends, and support insights generation.
Support evaluation, testing, and implementation of application enhancements and process improvements.

EDUCATION:

Bachelor’s degree in MIS, Business or IT is required.

EXPERIENCE:

3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Advanced experience troubleshooting software applications, system integrations, or enterprise platforms.
Familiarity with ticketing systems (such as ServiceNow, Jira, or similar).
Experience working with logs, error analysis, and basic debugging techniques.
Exposure to incident management and root cause analysis processes.
Experience with HTML programming and workflow development within enterprise applications of business systems.
Experience with PMWeb programming and administration, including workflow development, SQL, HTML and application configuration, preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

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More about this job

Skills

HTML
SQL
Process improvement
Root cause analysis
Documentation
Collaboration
Negotiate with stakeholders
Business processes
Communication skills
Workflow
Troubleshooting
Leadership
Conflict resolution
Problem solving
Microsoft Windows
Linux
System administration
ServiceNow
Project management
Microsoft Power BI
Microsoft Power Automate
Analytical skills
Manage quantitative data
MIS
Jira
Debugging
Recruitment

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