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Added 6 mins ago
R
Field Applications Specialist- TD
Roche
Charlotte, NC
- $69,600 to $129,200 USD / year
…diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those…
Added 9 mins ago
Assistant Manager
Zippy's
North Las Vegas, NV
…areas; sales/service, costs/quality, safety/sanitation and labor/employee development. The Mission Statement and Core Values of the company would serve as a guide for the actions of the…
Added 9 mins ago
Assistant Manager
Zippy's
Las Vegas, NV
…areas; sales/service, costs/quality, safety/sanitation and labor/employee development. The Mission Statement and Core Values of the company would serve as a guide for the actions of the…
Added 9 mins ago
Assistant General Manager
Zippy's
Las Vegas, NV
…areas; sales/service, costs/quality, safety/sanitation and labor/employee development. The Mission Statement and Core Values of the company would serve as a guide for the actions of the…
Added 9 mins ago
Assistant Manager
Zippy's
Las Vegas, NV
…areas; sales/service, costs/quality, safety/sanitation and labor/employee development. The Mission Statement and Core Values of the company would serve as a guide for the actions of the…
Added 9 mins ago
General Manager
Zippy's
Las Vegas, NV
Time management skills with strong attention to detail; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner
Added 16 mins ago
Senior Software Engineer (CCC Auto / Agentic)
EvolutionIQ
Remote, United States
Data modeling and development across relational, document, and graph databases such as PostgreSQL, MongoDB, and Neo4j, including when each type fits and the partition-key, consistency, and…
Added 17 mins ago
PN
Research Engineer II - Building Energy Analysis
Pacific Northwest National Laboratory
UNAVAILABLE · Richland, WA · Seattle, WA · Portland, OR
- $89,300 USD / year
…and resilient electricity delivery infrastructure; research, development, validation, and effective utilization of renewable energy and efficiency technologies that improve the…
Added 21 mins ago
ServiceNow Application Engineer
TEKsystems
Omaha, NE
This position will lead the architecture, development, governance, and modernization of the ServiceNow platform while partnering with business and technical stakeholders to deliver…
Added 21 mins ago
O
Manager, Consulting Services | Data Migration - Oracle Health
Oracle
Lincoln, NE
- $92,300 to $209,500 USD / year
…responsibility for coordinating cross-functionally to ensure project success. You will be responsible for providing and ensuring quality work on customer engagements while coaching and…
Added 21 mins ago
C
Service Line Sales Specialist (Integration & Process Orchestration) – Retail - 00070989311
Cognizant
Lincoln, NE
- $150,000 to $165,000 USD / year
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest…
Added 21 mins ago
Application Analyst Willow Inpatient
Intermountain Health
Lincoln, NE
Gathers, validates, and translates technological requirements into design and development specification while providing product management
Added 21 mins ago
C
Solution Architect – Agentic AI
Cognizant
Lincoln, NE
- $116,000 to $180,000 USD / year
…enable scalable adoption of Agentic AI across the software development lifecycle and business…
Added 21 mins ago
Clinical Informatics Analyst
Intermountain Health
Lincoln, NE
…mission and vision. The position is responsible to perform workflow and system analysis and functional design for software development / configuration activities associated with clinical…
Added 21 mins ago
PN
Research Engineer II - Building Energy Analysis
Pacific Northwest National Laboratory
Lincoln, NE
- $89,300 USD / year
…and resilient electricity delivery infrastructure; research, development, validation, and effective utilization of renewable energy and efficiency technologies that improve the…
Added 24 mins ago
SO
Deputy Administrator
State of Nevada (NV)
Carson City, NV
- $151,502 USD / year
…technology operations, including infrastructure, application development, project management, information security, customer support services, Quality Control audits, and Child Support…
Added 40 mins ago
PN
Research Engineer II - Building Energy Analysis
Pacific Northwest National Laboratory
Jackson, MS
- $89,300 USD / year
…and resilient electricity delivery infrastructure; research, development, validation, and effective utilization of renewable energy and efficiency technologies that improve the…
Added 1 hour ago
O
Manager, Consulting Services | Data Migration - Oracle Health
Oracle
Columbus, OH
- $92,300 to $209,500 USD / year
…responsibility for coordinating cross-functionally to ensure project success. You will be responsible for providing and ensuring quality work on customer engagements while coaching and…
Added 1 hour ago
CYBERSECURITY ENGINEER (3) - TS cleared
CGI Technologies and Solutions, Inc.
Columbus, OH
…analytical expertise will be critical in identifying and addressing workflow, organizational, and planning issues, ensuring that systems remain secure and…
Added 1 hour ago
CYBERSECURITY ENGINEER (5) - Secret cleared
CGI Technologies and Solutions, Inc.
Columbus, OH
…analytical expertise will be critical in identifying and addressing workflow, organizational, and planning issues, ensuring that systems remain secure and…
Added 1 hour ago
CYBERSECURITY ENGINEER (6) - TS cleared
CGI Technologies and Solutions, Inc.
Columbus, OH
…analytical expertise will be critical in identifying and addressing workflow, organizational, and planning issues, ensuring that systems remain secure and…
Added 1 hour ago
CYBERSECURITY ENGINEER (1) - TS cleared
CGI Technologies and Solutions, Inc.
Columbus, OH
…analytical expertise will be critical in identifying and addressing workflow, organizational, and planning issues, ensuring that systems remain secure and…
Added 1 hour ago
CYBERSECURITY ENGINEER (2) - Secret Cleared
CGI Technologies and Solutions, Inc.
Columbus, OH
…analytical expertise will be critical in identifying and addressing workflow, organizational, and planning issues, ensuring that systems remain secure and…
Added 1 hour ago
CYBERSECURITY ENGINEER (7) - TS cleared
CGI Technologies and Solutions, Inc.
Columbus, OH
…analytical expertise will be critical in identifying and addressing workflow, organizational, and planning issues, ensuring that systems remain secure and…
Added 1 hour ago
Chief Operating Officer – Richmond International Airport
Find Great People
Richmond, VA
…overseeing the operational personnel and divisions including Capital Development, Maintenance, and Operations & Security. This includes coordinating activities across these divisions,…

NBC Universal

Senior Analyst, Application Support (HTML & SQL Experience Preferred)

Orlando, FL, United States

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Job details

Education: Bachelor’s degree
Experience: 3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Posting language: English
Posted: Sep 25, 2026

Original job description

JOB SUMMARY:

The Senior Application Support Analyst is responsible for ensuring the reliability, performance, security, and continuous improvement of business-critical applications. This role serves as a senior technical resource and escalation point, providing guidance and support to Application Support Analysts while independently leading the investigation and resolution of complex or high-impact application issues. The Sr. Analyst coordinates with business stakeholders, engineering, vendors, and other technical teams to resolve issues, minimize business disruption, and maintain application stability.

The role monitors application health, identifies recurring issues and systemic risks, and drives root-cause analysis and long-term solutions to improve application reliability and operational efficiency. The Sr Analyst also supports application changes, enhancements, upgrades, and deployments; develops and maintains application workflows, databases, and supporting web-based solutions; oversees access and security controls; and helps establish consistent support processes, documentation, and best practices. Through strong technical expertise, sound judgment, mentorship, and cross-functional collaboration, the Sr. Application Support Analyst ensures applications effectively support business operations and deliver a reliable end-user experience.

MAJOR RESPONSIBILITIES:

Independently lead investigation and resolution of complex, high-impact, or recurring application incidents, such as application errors, outages, and performance issues.
Serve as an advanced escalation point for issues that cannot be resolved through established support procedures or by Application Support Analysts.
Own complex incidents through resolution, coordinating with engineering, vendors, and application owners while maintaining accountability for issue progress, business impact, and resolution.
Perform immediate fixes or workarounds to restore service.
Manage user access, roles, and permissions.
Collaborate with stakeholders to evaluate business processes, identify system gaps, and translate requirements into prioritized enhancement or improvement recommendations.
Lead communication for high-impact incidents, providing clear updates on business impact, technical status, risks, mitigation actions, and expected resolution. Establish and promote application support standards, operational best practices, and consistent support procedures across the team.
Coordinate stakeholder communications during major incidents and ensure timely, accurate updates through restoration and post-incident follow-up.
Create, modify, and support SQL databases, queries, tables, and related data structures used by supported applications.
Develop and maintain HTML-based application pages, interfaces, or supporting web content as required.
Design, configure, test, and maintain application workflows and workflow automations to support business processes.
Monitor application health, uptime, and performance dashboards.
Perform routine checks to ensure integrations and services are functioning.
Develop, review, and approve support documentation, troubleshooting standards, escalation procedures, and operational runbooks.
Establish knowledge-management standards and ensure recurring issues are converted into reusable support guidance, known-error records, or standardized resolution procedures.
Document system configurations and troubleshooting steps.
Ensure processes are standardized and repeatable.
Perform application configuration changes, workflow updates, and other technical enhancements within supported platforms.
Support small enhancement requests or business rule updates.
Coordinate with admins or developers for larger changes.
Conduct deeper investigations into recurring or critical issues.
Document root causes and long-term fixes.
Identify trends in incidents to prevent future problems.
Collaborate with engineering to implement permanent solutions.
Lead or facilitate post-incident reviews for significant incidents and track corrective actions through completion.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

QUALIFICATIONS:

Ability to lead technical discussions and communicate complex incidents, risks, root causes, and remediation plans to technical and non-technical stakeholders, including leadership.
Exercises independent judgment in ambiguous or high-impact situations; assesses business impact, technical risk, and urgency to determine appropriate response and escalation strategies. Effective conflict resolution and technical problem-solving skills
Advanced technical knowledge related to:
Infrastructure & network design, support, and troubleshooting
Windows and Linux systems administration
Asset management tools (such as ServiceNow, Snipe-IT, and Lansweeper)
Remote administration tools (such as Bomgar and Intune)
Task/project management and report tools (such as PowerBI and Click-Up)
Automation tools and platforms (such as scripts and Power Automate)
SQL database creation, modification, querying, troubleshooting, and ongoing support
HTML programming and maintenance of web-based application content or interfaces
Workflow design, configuration, automation, and troubleshooting within enterprise applications
Experience with technical audits and compliance frameworks for policies and standards (especially cyber and privacy)
Experience with development and maintenance of technical documentation
Experience supporting large corporate enterprise systems, integrations, databases and workflows, including the design and modification of business process workflows.
Strong analytical skills with the ability to interpret data, identify trends, and support insights generation.
Support evaluation, testing, and implementation of application enhancements and process improvements.

EDUCATION:

Bachelor’s degree in MIS, Business or IT is required.

EXPERIENCE:

3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Advanced experience troubleshooting software applications, system integrations, or enterprise platforms.
Familiarity with ticketing systems (such as ServiceNow, Jira, or similar).
Experience working with logs, error analysis, and basic debugging techniques.
Exposure to incident management and root cause analysis processes.
Experience with HTML programming and workflow development within enterprise applications of business systems.
Experience with PMWeb programming and administration, including workflow development, SQL, HTML and application configuration, preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

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More about this job

Skills

HTML
SQL
Process improvement
Root cause analysis
Documentation
Collaboration
Negotiate with stakeholders
Business processes
Communication skills
Workflow
Troubleshooting
Leadership
Conflict resolution
Problem solving
Microsoft Windows
Linux
System administration
ServiceNow
Project management
Microsoft Power BI
Microsoft Power Automate
Analytical skills
Manage quantitative data
MIS
Jira
Debugging
Recruitment

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