Jobs in the United States

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Added 1 min ago
Product Specialist
Highland Heights, KY
…and cable products transmit low-voltage signals for voice, data, video and control applications. Energy cables include low-, medium- and high-voltage power distribution and power…
Added 1 min ago
Hypersonic Aerothermal Test Engineer/Analyst
Torch Technologies, Inc.
United States
Torch Technologies is seeking a highly skilled Hypersonic Aerothermal Test Engineer/Analyst to support the 715th Test Squadron (715 TS) at the Arnold Engineering Development Complex (AEDC).…
Added 1 min ago
Hypersonic Aeropropulsion Test Analyst
Torch Technologies, Inc.
United States
Torch Technologies is seeking a highly skilled Hypersonic Aeropropulsion Test Analyst to support the 715th Test Squadron (715 TS) at the Arnold Engineering Development Complex (AEDC). The…
Added 3 mins ago
Security GSOC Analyst
Securitas Security Services
Redwood City, CA
1. Serves as a key team member handling day-to-day aspects of OTBI (Oracle Transactional Business Intelligence) and Enterprise BI platform reporting as it relates to HR data
Added 8 mins ago
AH
Application Systems Analyst I - Full Time - Days - AHSIC
Atlantic Health System
Morris Plains, NJ
- Full-time
The Application Systems Analyst is responsible for analyzing, designing, implementing, and maintaining software applications and systems to support business operations. This role serves as…
Added 8 mins ago
A
Senior Business Systems Analyst
Akamai
Remote, United States
- $88,900 to $160,100 USD / year
Security: Neutralizing threats before they ever reach your data.
Added 10 mins ago
Analyst Lead, Cybersecurity
FIS INC (OLD FIS)
United States
Facilitate threat modeling sessions using methodologies such as STRIDE, PASTA or attack trees. You will produce data flow diagrams and trust boundary analyses and turn the results into…
Added 10 mins ago
Enterprise Data Platform Analyst
GAMA-1 Technologies
Remote, United States
The Enterprise Data Platform Analyst will serve as GAMA-1’s senior technical resource for SharePoint, Microsoft 365, and enterprise business platforms in a remote work environment. The…
Added 11 mins ago
GR
Financial Business Analyst
Green River College
Auburn, WA
- $90,000 to $104,000 USD / year
The Financial Business Analyst provides functional, analytical, and technical support for the college's financial operations and enterprise systems, with primary responsibility for the…
Added 14 mins ago
ET
Program Analyst I/II
Employment Training Panel
CA
- $6,031 to $7,547 USD / month
expertise through less complex assignments or operate as a full-journey Program Analyst managing the
Added 15 mins ago
PB
Technical Support Analyst
Palm Beach Atlantic University
West Palm Beach, FL
- $19.5 to $20.5 USD / hour
In support of the university's mission and objectives, the Technical Support Analyst provides front-line technical assistance for the university-issued desktops, laptops, software, and…
Added 15 mins ago
Digital Forensics Analyst
Envista Forensics LLC (US)
Dallas, TX
At Envista Forensics, we deliver certainty when it matters most - when data, systems, structures, or equipment are threatened by catastrophe or litigation. As a global, multi-disciplinary…
Added 15 mins ago
Digital Forensics Analyst
Envista Forensics LLC (US)
Orlando, FL · Tampa, FL
At Envista Forensics, we deliver certainty when it matters most - when data, systems, structures, or equipment are threatened by catastrophe or litigation. As a global, multi-disciplinary…
Added 17 mins ago
Sr. Program Analyst
Culmen International LLC
Springfield, VA
Culmen International is hiring a Sr. Program Analyst (R&D) to provide support for the Research Directorate at the National Geospatial-Intelligence Agency (NGA) and will be onsite in…
Added 23 mins ago
Building Automation Systems, Analyst II
The University of Texas at Austin
AUSTIN, TX
With this approach in mind, the team is organized into a zone-based structure and employs flexible work hours, data analysis, and technology to meet operational goals.
Added 25 mins ago
Analyst Sr. - Technical
Westlake Management Services, Inc.
Longview, TX
The Sr. Technical Analyst position is responsible for supporting and optimizing the Longview site's Information Systems (IS) and Information Technology (IT) applications and infrastructure…
Added 25 mins ago
886987 - GOVERNMENT OPERATIONS CONSULTANT II - 40034035 1 1 1
State of Florida
TALLAHASSEE, FL
…independently under limited supervision of the Senior Management Analyst Supervisor of the Grants and Special Initiatives Unit. The duties of this position requires a high quality of…
Added 25 mins ago
Exploitation Analyst 4
Aperio Global
Fort Meade, MD
At Aperio Global, we bring together experts in cybersecurity, AI, data analytics, and cloud technologies to solve complex national security challenges. We focus on work where our expertise…
Added 26 mins ago
Senior Information Security Analyst
PepsiCo
Plano, TX
Within the Cyber Fusion Center, we are looking for a Senior Information Security Analyst with 6 to 7 years of experience operating Imperva Solutions, vulnerability management, automation…
Added 27 mins ago
Vulnerability Analyst
Carnegie Mellon University
Pittsburgh, PA · Arlington, VA
…research to fortify the cyber ecosystem and protect national security and prosperity. The Threat Analysis Directorate builds on CERT’s nearly 40 years of applied research aimed at solving…
Added 29 mins ago
Senior Payroll Specialist
Success Academy Charter Schools
NY
The Senior Payroll Analyst leads the execution, audit, and continuous improvement of multi-state payroll operations for a complex, diverse workforce. Positioned as a technical lead working…
Added 32 mins ago
Systems Engineer/Analyst
Torch Technologies, Inc.
Huntsville, AL
Torch is seeking a Systems Engineer/Analyst to work on cutting-edge Army air and missile defense systems in a fast-paced, dynamic environment. This position involves leveraging end-to-end…
Added 34 mins ago
Summer 2027 Vulnerability Management Analyst Undergraduate Intern
Highmark Health
Remote, United States
The Summer 2027 Vulnerability Management Analyst Undergraduate Internship provides students with an opportunity to gain meaningful, hands-on experience supporting an enterprise Information…
Added 36 mins ago
CV
Business Intelligence Analyst
Chimes VA Brand
BALTIMORE, MD
- $43.61 to $67.19 USD / hour
We're looking for a Business Intelligence Analyst to transform business and operational data into reliable reports, dashboards, analyses, and recommendations that support Chimes.
Added 36 mins ago
SP
Financial Analyst
Systems Planning and Analysis
Arlington, VA
- $110,000 USD / year
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we…

NBC Universal

Senior Analyst, Application Support (HTML & SQL Experience Preferred)

Orlando, FL, United States

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Job details

Education: Bachelor’s degree
Experience: 3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Posting language: English
Posted: Sep 25, 2026

Original job description

JOB SUMMARY:

The Senior Application Support Analyst is responsible for ensuring the reliability, performance, security, and continuous improvement of business-critical applications. This role serves as a senior technical resource and escalation point, providing guidance and support to Application Support Analysts while independently leading the investigation and resolution of complex or high-impact application issues. The Sr. Analyst coordinates with business stakeholders, engineering, vendors, and other technical teams to resolve issues, minimize business disruption, and maintain application stability.

The role monitors application health, identifies recurring issues and systemic risks, and drives root-cause analysis and long-term solutions to improve application reliability and operational efficiency. The Sr Analyst also supports application changes, enhancements, upgrades, and deployments; develops and maintains application workflows, databases, and supporting web-based solutions; oversees access and security controls; and helps establish consistent support processes, documentation, and best practices. Through strong technical expertise, sound judgment, mentorship, and cross-functional collaboration, the Sr. Application Support Analyst ensures applications effectively support business operations and deliver a reliable end-user experience.

MAJOR RESPONSIBILITIES:

Independently lead investigation and resolution of complex, high-impact, or recurring application incidents, such as application errors, outages, and performance issues.
Serve as an advanced escalation point for issues that cannot be resolved through established support procedures or by Application Support Analysts.
Own complex incidents through resolution, coordinating with engineering, vendors, and application owners while maintaining accountability for issue progress, business impact, and resolution.
Perform immediate fixes or workarounds to restore service.
Manage user access, roles, and permissions.
Collaborate with stakeholders to evaluate business processes, identify system gaps, and translate requirements into prioritized enhancement or improvement recommendations.
Lead communication for high-impact incidents, providing clear updates on business impact, technical status, risks, mitigation actions, and expected resolution. Establish and promote application support standards, operational best practices, and consistent support procedures across the team.
Coordinate stakeholder communications during major incidents and ensure timely, accurate updates through restoration and post-incident follow-up.
Create, modify, and support SQL databases, queries, tables, and related data structures used by supported applications.
Develop and maintain HTML-based application pages, interfaces, or supporting web content as required.
Design, configure, test, and maintain application workflows and workflow automations to support business processes.
Monitor application health, uptime, and performance dashboards.
Perform routine checks to ensure integrations and services are functioning.
Develop, review, and approve support documentation, troubleshooting standards, escalation procedures, and operational runbooks.
Establish knowledge-management standards and ensure recurring issues are converted into reusable support guidance, known-error records, or standardized resolution procedures.
Document system configurations and troubleshooting steps.
Ensure processes are standardized and repeatable.
Perform application configuration changes, workflow updates, and other technical enhancements within supported platforms.
Support small enhancement requests or business rule updates.
Coordinate with admins or developers for larger changes.
Conduct deeper investigations into recurring or critical issues.
Document root causes and long-term fixes.
Identify trends in incidents to prevent future problems.
Collaborate with engineering to implement permanent solutions.
Lead or facilitate post-incident reviews for significant incidents and track corrective actions through completion.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

QUALIFICATIONS:

Ability to lead technical discussions and communicate complex incidents, risks, root causes, and remediation plans to technical and non-technical stakeholders, including leadership.
Exercises independent judgment in ambiguous or high-impact situations; assesses business impact, technical risk, and urgency to determine appropriate response and escalation strategies. Effective conflict resolution and technical problem-solving skills
Advanced technical knowledge related to:
Infrastructure & network design, support, and troubleshooting
Windows and Linux systems administration
Asset management tools (such as ServiceNow, Snipe-IT, and Lansweeper)
Remote administration tools (such as Bomgar and Intune)
Task/project management and report tools (such as PowerBI and Click-Up)
Automation tools and platforms (such as scripts and Power Automate)
SQL database creation, modification, querying, troubleshooting, and ongoing support
HTML programming and maintenance of web-based application content or interfaces
Workflow design, configuration, automation, and troubleshooting within enterprise applications
Experience with technical audits and compliance frameworks for policies and standards (especially cyber and privacy)
Experience with development and maintenance of technical documentation
Experience supporting large corporate enterprise systems, integrations, databases and workflows, including the design and modification of business process workflows.
Strong analytical skills with the ability to interpret data, identify trends, and support insights generation.
Support evaluation, testing, and implementation of application enhancements and process improvements.

EDUCATION:

Bachelor’s degree in MIS, Business or IT is required.

EXPERIENCE:

3+ years of experience in application support, IT support, or a related technical role; or equivalent combination of education and experience.
Advanced experience troubleshooting software applications, system integrations, or enterprise platforms.
Familiarity with ticketing systems (such as ServiceNow, Jira, or similar).
Experience working with logs, error analysis, and basic debugging techniques.
Exposure to incident management and root cause analysis processes.
Experience with HTML programming and workflow development within enterprise applications of business systems.
Experience with PMWeb programming and administration, including workflow development, SQL, HTML and application configuration, preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

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More about this job

Skills

HTML
SQL
Process improvement
Root cause analysis
Documentation
Collaboration
Negotiate with stakeholders
Business processes
Communication skills
Workflow
Troubleshooting
Leadership
Conflict resolution
Problem solving
Microsoft Windows
Linux
System administration
ServiceNow
Project management
Microsoft Power BI
Microsoft Power Automate
Analytical skills
Manage quantitative data
MIS
Jira
Debugging
Recruitment

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