Jobs in the United States

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Regional Marketing Manager
Maleda Tech
United States
- $45 to $60 USD / hour
We are looking for a Regional Marketing Manager to support pipeline goals for the financial services sales team of a widely used DevOps software company, covering the Americas. You will…
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Registered Nurse - ED
Northwell
United States
…treatments and/or diagnostic procedures; keeps the Patient Care Manager/designee and/or physician, abreast of changes in patient’s condition and/or treatments, as appropriate; uses clinical…
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Robotics Clinical Sales Manager
Zimmer US, Inc.
Jacksonville, FL
The Robotics Clinical Sales Manager will promote and support technology centric product launches at key customer accounts as well as drive utilization of robotic usage. As part of the…
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Registered Nurse PRN Days
ScionHealth
Paramount, CA
- $44.38 to $56.28 USD / hour
Must have good and regular attendance
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Registered Nurse PRN Nights
ScionHealth
Paramount, CA
- $44.38 to $55.18 USD / hour
Must have good and regular attendance
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Registered Nurse Full Time Nights
ScionHealth
Paramount, CA
- $44.38 to $55.18 USD / hour
- Full-time
Must have good and regular attendance
Added just now
Director, Partnership Activation
The Florida Panthers
Sunrise, FL
…organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full…
Added 1 min ago
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Pharmacy Technician
CVS Health
Columbia, SC
- $16 to $24 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 1 min ago
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Staff Pharmacist Full Time
CVS Health
Lyndhurst, OH
- $60 to $76 USD / hour
- Full-time
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management,…
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Medical Assistant
CVS Health
Detroit, MI
- $18.5 to $38.82 USD / hour
Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist. They are a vital element of our model and important members of our Care Teams. Being an MA at Oak…
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Welcome Coordinator
CVS Health
Hazel Park, MI
- $17 to $28.46 USD / hour
Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community…
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Store Manager in Training
CVS Health
Southfield, MI
- $18.5 to $26.25 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 1 min ago
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Store Manager in Training
CVS Health
Green Bay, WI
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 1 min ago
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Staff Pharmacist
CVS Health
Vernon Hills, IL
- $60 to $76 USD / hour
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation…
Added 1 min ago
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Store Manager in Training
CVS Health
Platte City, MO
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 1 min ago
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Assistant Program Manager - South Wing Down
Devereux
Rutland, MA
- $23.47 to $27.76 USD / hour
Valid driver's license required
Added 1 min ago
Associate Operations Program Manager
Lightmatter
Boston, MA · Mountain View, CA
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Administrative Assistant
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Jacksonville, FL
…collects data, prepares reports, and supports the Warehouse Manager and facility personnel with day-to-day administrative…
Added 1 min ago
Client Onboarding Project Manager I
Quantum Health, Inc.
Dublin, OH · Houston, TX · Boston, MA · San Antonio, TX · Philadelphia, PA · Dallas, TX · Austin, TX · Jacksonville, FL · Charlotte, NC · Indianapolis, IN · Oklahoma City, OK · Nashville, TN · Cincinnati, OH · Atlanta, GA · Cleveland, OH
The Client Onboarding Project Manager has the responsibility to oversee the process of onboarding Quantum Health’s program for new clients. This position will need to develop a strong…
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Janitorial Crew Member
KBS
Stony Brook, NY
Other duties as assigned by the supervisor or manager
Added 1 min ago
Plant Engineering Manager
CONAGRA
Darien, WI
Reporting to the Plant Manager, you’ll develop and implement the overall plant technical strategy with a focus on engineering projects, maintenance excellence, and stores improvement…
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Senior Product Manager, SIEM & Data
eSentire
United States
…organizations in 80+ countries. We are looking for a Senior Product Manager, SIEM & Data to own the direction and evolution of Atlas's SIEM, log and security data…
Added 1 min ago
Senior Product Manager, AI SOC
eSentire
United States
…SOC and from our clients. We are looking for a Senior Product Manager, AI SOC to lead product development and release for these AI-led capabilities and for how they work with the people who…
Added 2 mins ago
Project Manager - High Volume
J.R. AUTOMATION TECHNOLOGIES, LLC
Holland, MI
The Project Manager is responsible for leading the execution of high-volume manufacturing programs in a fast-paced, customer-focused environment. This role serves as the primary point of…
Added 2 mins ago
Senior Project Manager
WRIGHT INDUSTRIES, LLC
JRA, TN
…North America, Europe, and Asia. Join us as a Senior Project Manager in Nashville, TN as we work together to bring innovative automation solutions to…

Navy Mutual Aid Association

Technology Infrastructure & Support Manager

Arlington, VA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

For more than 145 years, the Navy Mutual Aid Association has been dedicated to serving those who serve. Founded in 1879, we are a nonprofit, member-owned association that helps uniformed servicemembers and their families build and protect their financial futures through life insurance and annuity products, financial education, and personalized service. We are also the nation’s oldest federally recognized Veterans Service Organization, reflecting a commitment to the military community that extends well beyond the products we provide.

Our people are at the heart of that mission. Whether educating servicemembers, supporting Members and beneficiaries, or helping veterans and their families navigate federal benefits and other important resources, Navy Mutual employees share a common purpose: being there for the military community when they need us most.

We are proud to foster a workplace where service, collaboration, and commitment to others are more than values on a page. They are reflected in the work our employees do every day. That shared sense of purpose is what makes Navy Mutual not only a meaningful place to build a career, but a great place to work.

We invite you to watch this short video to learn more about Navy Mutual’s mission, values, and the people who bring them to life. https://www.youtube.com/embed/60nERBKxwUo

The Position

The ITIL Infrastructure and Support Manager (“Manager”) oversees a team that delivers and maintains IT services aligned with ITIL (Information Technology Infrastructure Library) best practices in a Microsoft and Atlassian environment. This role manages IT infrastructure and support operations, leveraging Microsoft technologies (Azure, Microsoft 365, Windows Server) and Atlassian tools (Jira, Confluence) to support incident management, problem management, change management, and service desk functions.

Duties & Responsibilities

Program Management

Collaborate with a team of IT professionals, including the Senior Systems Administrator, Systems Engineer II, and Desktop Support & Infrastructure Technician, in support of the Association.

ITIL Process Oversight

• Oversee the implementation and execution of ITIL processes, including Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, and Service Desk operations, using Jira for workflow tracking and Confluence for documentation.

• Act as a Process Owner or Manager for key ITIL processes, ensuring adherence to best practices and organizational policies.

• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) using Jira dashboards and Microsoft Power BI for analytics.

Infrastructure and Support Management

• Ensure the reliability, availability, and performance of IT infrastructure, including Microsoft Azure cloud services, Microsoft 365 applications, Windows Server environments, and Active Directory, with contributions from the Senior Systems Administrator and Systems Engineer II.

• Manage major incident resolution and root cause analysis for recurring issues, using Azure Monitor and Microsoft Endpoint Manager for diagnostics.

Change and Release Management

• Oversee the change management process in Jira to assess, approve, and implement IT infrastructure changes with minimal disruption, involving the Systems Engineer II for technical implementation.

Service Desk Leadership

• Manage service desk operations, with the Desktop Support & Infrastructure Technician handling frontline support and using Jira Service Management for ticketing and user requests

• Implement strategies to improve first call resolution rates and user satisfaction for Microsoft 365 and other enterprise applications.

Collaboration with Security Architect

• Partner with the Security Architect to ensure IT infrastructure and support operations comply with organizational security policies and industry standards.

Continuous Improvement

• Identify opportunities to optimize ITIL processes and infrastructure operations through automation using Microsoft Power Automate, Azure Automation, or Atlassian integrations, collaborating with the Senior Systems Administrator and Systems Engineer II.

Stakeholder Collaboration

• Work with business units, vendors, the Security Architect, and other IT teams to align IT services with organizational needs, using Confluence for collaboration and Microsoft Teams for communication.

Qualifications

Should have 60 or more credits towards a degree.
5+ years of IT service management experience, including at least 2 years in a leadership role overseeing technical staff such as systems administrators, engineers, or support technicians.
Microsoft certifications (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator) are a plus.
Atlassian certifications (e.g., Jira Administrator, Confluence Administrator) are desirable.
Proven experience implementing ITIL processes in a Microsoft-centric environment (Azure, Microsoft 365, Windows Server) and Atlassian tools (Jira, Confluence, Jira Service Management).
Familiarity with collaborating on security initiatives, preferably with a Security Architect or similar role.
Strong team management skills, with experience managing diverse IT roles such as Senior Systems Administrator, Systems Engineer II, and Desktop Support & Infrastructure Technician.
Deep understanding of ITIL framework and its application within Microsoft and Atlassian ecosystems.
Proficiency in Microsoft tools (Azure, Microsoft 365, Power BI, Power Automate, Azure DevOps, Excel) and Atlassian tools (Jira, Confluence, Jira Service Management).
Ability to collaborate effectively with security professionals to implement secure IT practices.
Analytical mindset focused on problem-solving and process improvement.
Effective communication and stakeholder management skills, with experience using Microsoft Teams and Confluence for collaboration.

Navy Mutual offers a comprehensive total rewards package to include competitive compensation and benefit programs. Information on these benefit programs is available here: 2027 Benefits Guide.

This position has an annualized market-based grade range of $115,822 (min) - $147,673 (mid) and is eligible to participate in the Association’s bonus program. The final salary (or hourly rate) offered will generally fall within this range. Multiple factors are taken into consideration to arrive at the compensation package offered to the selected candidate. Factors include, among others, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

Navy Mutual Aid Association is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

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Jobs in the United States